Download Voice Processing System

Customization Examples
Auto Menu Examples
To guarantee that voice processing programs the holiday schedule after the open greeting
schedule, the holiday schedule starting time was scheduled one minute after the regular open
greeting schedule.
Holiday Greetings—Different Day Each Year
Certain holidays, such as Thanksgiving and Labor Day, occur on different days each year.
To inform callers that your offices are closed for the holiday, you can record a greeting that
plays only on the holiday.
Program Example
In the following example, the User ID 990 (Company Greeting) assumptions are:
• Greeting 1 plays: “Thank you for calling...”
• User ID 990 chains to User ID 991
The User ID 991 (Caller Instructions) assumptions are:
• Thanksgiving greeting: greeting 5
• Start greeting time: 8:01 a.m.
• Days greeting plays: Thursday
! To program this example
Scheduling the Thanksgiving greeting includes defining the Auto record and recording the
greeting for User ID 991.
1. Define the Auto record as follows:
Enabled
Yes
Change On (date)
11/24/2006
Change At (time)
08:01 (8:01 a.m.)
Every Month(s)
11
Every Day(s)
29
Every Hour(s)
0
Every Minute(s)
0
Restricted To (MTWTFSS)
NNNYNNN
Extension
(leave blank)
Rings
(leave blank)
Do Not Disturb
On
Call Screening
Off
Greeting
5
2. Access the User ID mailbox via telephone. Record:
Greeting 5: “Our offices are closed today so that we can celebrate Thanksgiving with
our families. Please call back during regular business hours.”
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Strata CIX40 Voice Processing Programming Manual
7/06