Download Alcatel-Lucent 4019 Digital User's Manual
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First Alcatel-Lucent OmniPCX Enterprise Communication Server Alcatel-Lucent IP Touch 4018 Phone Alcatel-Lucent IP Touch 4008 Phone Alcatel-Lucent 4019 Digital Phone User manual Introduction How to use this guide Thank you for choosing a telephone from the IP Touch range manufactured by Alcatel-Lucent. Your IP Touch digital terminal has a new ergonomic layout for more effective communication. Lift the receiver. Hang up. 2ab 5 c jkl ef 3d mno 6 Line key. 2 Numeric keypad. Specific key on numeric keypad. Partial view of display. Means that the feature is subject to programming. If necessary, contact your installer. Means that the feature can be accessed by pressing a programmed key - see Programming the programmable keys. Adjustment “reduce”. Fixed key. Adjustment “increase”. MENU key. Speaker, handsfree. Voice mail access key. Move the navigation key up or down. To go back one level (press and release) or to return to the welcome page (press and hold) ; during a call, can be used to access the different pages (Menu, Main, etc.) and to return to the telephone screens. These symbols may be supplemented by small icons or text. 3 How Contents Toc Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 6 1. 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 2. Making a second call during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a second call during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Barring the reception of a new call during communication. . . . . . . . . . . . . . . . . . . . . . . . Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Three-way conference with internal and/or external parties (conference) . . . . . . . . . . . Casual conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Barge-in/Intrusion into an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mute, so that your party cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Recording the current call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Signal malicious calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9 p. 9 p. 9 p. 10 p. 10 p. 10 p. 10 p. 10 p. 11 p. 11 p. 11 p. 12 p. 12 p. 12 p. 12 7. Answering a night or a general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manager/assistant screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Individual pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hunt groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling an internal party on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling a party on his/her loudspeaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending a written message to an internal party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending a copy of a voice message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending a recorded message to a number/a distribution list. . . . . . . . . . . . . . . . . . . . . . . p. 13 p. 13 p. 13 p. 13 p. 14 p. 14 p. 14 p. 14 p. 15 p. 15 Diverting calls to another number (immediate forwarding) . . . . . . . . . . . . . . . . . . . . . . . Forwarding your calls to your voice message service . . . . . . . . . . . . . . . . . . . . . . . . . . . . When you return, review your recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . Cancelling all forwardings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diverting calls when your line is busy (forward if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20 p. 20 p. 20 p. 20 p. 21 p. 21 p. 22 p. 22 p. 22 p. 22 p. 23 p. 23 p. 23 p. 23 p. 23 p. 23 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Making a second call during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a second call during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mute, so that your party cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Diverting calls to another number (immediate forwarding) . . . . . . . . . . . . . . . . . . . . . . . Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming your personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24 p. 25 p. 25 p. 26 p. 26 p. 26 p. 26 p. 27 p. 27 p. 27 p. 27 p. 28 p. 28 p. 29 p. 29 Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 30 p. 16 p. 16 p. 16 p. 17 p. 17 p. 17 p. 17 p. 17 p. 18 Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19 5.1 5.2 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Customizing your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modify the password for your phone set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modify the password for your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming your personal directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming the programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Identifying the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call the associated set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Forward your calls to the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Modify the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Tandem configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Use the telephone in SIP or 'Safe' mode . . . . . . . . . . . . . . . . . . . . . . . . . p. 24 7.1 7.2 7.3 7.4 7.5 7.6 7.7 7.8 7.9 7.10 7.11 7.12 7.13 7.14 7.15 Keeping in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 16 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 5. p. 7 p. 7 p. 7 p. 7 p. 8 p. 8 p. 8 p. 8 Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 3.9 3.10 4. Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Activating the loudspeaker during a call (receiver lifted) . . . . . . . . . . . . . . . . . . . . . . . . . Making a call using the personal phone book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Making a callback request to a busy number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20 6.1 6.2 6.3 6.4 6.5 6.6 6.7 6.8 6.9 6.10 6.11 6.12 6.13 6.14 6.15 6.16 During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 2.14 2.15 3. 6. Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19 Finding out the cost of an outside call made for an internal user from your terminal. . . p. 19 5 Getting to know your telephone Telephone Receiver Navigation Alphanumeric keypad WhoAmI Lock Up-down navigator: used to navigate around the home page, through the menus or in a text zone when entering characters. The home page consists of: • Information on the status of the set (set locked, call forward, etc.) • Date and time • Set programming and configuration features Settings end r edial IP Touch 4018 Phone Functions accessible (set in idle position): Features accessible on call: WhoAmI identifying the terminal you are on, Conslt/Enq calling a second person, Lock lock /unlock your telephone, Send DTMF sending DTMF signals , Forward forward your calls to another number. (immediate forwarding, forward to voice mail, forward to bleeper), Record recording the current call , Settings configure the set (personal assistant, display, ring tone, voice mail, etc.), Forbid camp-on barring the reception of a new call during communication. Events Accessing recent calls made and unanswered external calls. . Other features can be accessed depending on the configuration of the system. OK Audio keys END key to terminate a call. OK key: used to validate your choices and options while programming or configuring. Back/Exit key: to return to previous menu (short press) or return to first screen (long press). end Handsfree/Speaker Key:to make or answer a call without lifting the receiver (Alcatel-Lucent IP Touch 4008/4018 Phone). • Lit in handsfree mode or headset mode (short press) . • Flashing in speaker mode (long press) . Intercom/Mute key: • During a call: press this key so that your party cannot hear you . • Terminal idle: press this key so that you can automatically answer a call without lifting the receiver (Alcatel-Lucent IP Touch 4008/4018 Phone). Feature keys and programmable keys To adjust the speaker or receiver volume up or down Guide key: use to obtain information on the pre-programmed keys or to access the set programming or configuration. Function keys redial Phone book key: access your personal directory. Messaging key to access various mail services If the key flashes orange, a new voice message, a new text message or a callback request has been received. 'Redial' key : • to access the 'Redial' feature (short press), • call back on the last 8 number dialed (long press) . Pre-programmed feature keys and programmable key: lit when the feature associated with the key is activated. 6 Using your telephone 1 Other 1.3 Making a call 1.1 Using the telephone in 'Hands free' mode (Alcatel-Lucent IP Touch 4008/ 4018 Phone only) Terminal idle: bc 3d jkl 6 2a 5 ef 5 Lift the receiver Dial the number for your call ef bc 3d jkl 6 2a OR o mn o mn 3d jkl 6 2 OR Number required c ab 5 Handsfree (Alcatel-Lucent IP Touch 4008/4018 Phone only) ef o mn you are in handsfree mode Number required Press and release Call in progress: conv. OR Programmable line key You are on a call with the destination number You are on a call with the destination number To make an external call, dial the outside line access code (9) before dialing your party's number. The digit 9 is the default code for an outside line. Press and release During a call, you can lift the receiver without terminating the call. For the attendant, dial '0' (by default). 1.4 1.2 Activating the loudspeaker during a call (receiver lifted) - Speaker. Answering a call the loudspeaker key flashes OR OR Lift the receiver Handsfree (Alcatel-Lucent IP Touch 4008/4018 Phone only) You are on a call with the destination number Press the key for the line that is lit up Activate loudspeaker (long press) The key is no longer lit OR Adjust volume (9 levels) Deactivate loudspeaker (long press) press and release the loudspeaker key to switch to handsfree mode (light steady) (Alcatel-Lucent IP Touch 4008/4018 Phone). 7 Using your telephone 1 1.5 1.8 Making a call using the personal phone book Answering an internal call in intercom mode (Alcatel-Lucent IP Touch 4008/4018 Phone only) You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in handsfree mode. The screen shows the caller’s identity. 5 Press and release 1.6 ef bc 3d jkl 6 2a • To activate - Terminal idle: OK OR o mn Select the contact to Start the call call Press the programmed key directly (0 to 9) corresponding LED lights up Redial When your caller hangs up, intercom mode remains active. Redialing the last number dialed (redial) • To deactivate - Terminal idle: The corresponding LED goes out last number redial redial 'Redial' key(short press) Call back on the last 8 number dialed OR Events OK Outgoing calls OK redial 'Redial' key (long press) OK Select the No. from the last ten dialed 1.7 Start the call Making a callback request to a busy number the number you are calling is busy Callback OK 8 During a call 2 Other 2.1 Making a second call during a call 2.2 Answering a second call during a call • A second party is trying to call you: ab 2 5 You are on a call with the destination number c 3 f de o mn jkl Send DTMF OR 6 OK Smith John Number of second party You are on a call with the destination number Name or no. of the caller displayed for 3 seconds Light flashes Answer displayed call: The first call is placed on hold The first call is placed on hold • Other methods for calling a second party Call back on the last 10 number dialled (long press). Line key for which icon is flashing • To return to your first caller and end the call in progress: redial Calling from your personal directory (PersSpDial). Programmable line key. OR • To cancel your second call and recover the first: end end You are on a call with the destination number Key for the line whose light is flashing You are on a call with the destination number Key for the line whose light is flashing 2.3 Barring the reception of a new call during communication During communication, you do not want to be called by another caller: If you make an error, hang up: your telephone will ring and you will recover your first call. Forbid camp-on OR Allow camp-on To bar or authorize new calls during communication 9 OK During a call 2 Cancel conference and return to first correspondant 2.4 Switching between calls (Broker call) End conference OK During a call, a second call is put on hold. To alternate between calls: After the conference, to leave your two parties talking together: Place your first party on hold end Hang up Light flashes 2.5 Transferring a call 2.7 Casual conference • To transfer your call to another number: During a 3-way conference, you can add up to three additional participants. ab 2 5 c jkl ef 3d o mn 6 The first call is placed on hold You are in a 3-way conference Add OK 5 No. of the 2nd You are on a call terminal with the destination number • If the number receiving the transfer answers: 3d 6 o mn Number required Insert Transfer ef bc jkl 2a OK OK 2.8 Transfer between two outside calls may not be possible, depending on system configuration. Display the number of participants in the conference Placing a call on hold (HOLD) • Private hold: During a call, you may place the call on hold and recover it later, on the same telephone 2.6 Three-way conference with internal and/or external parties (conference) your call is placed on hold During a call, a second call is on hold. Conference Press the key for You are on a call the line that is lit up with the destination number (Call in progress) • Press 'Hold' to recover the call on hold OK You are on a call with the destination number OR Key for the line whose light is flashing 10 Reply OK You are on a call with the destination number your party answers During a call 2 • Protection against Barge-in/intrusion: Intrusion protection 2.9 Parking a call OK Settings Park/retrieve call OK Services OK Consultation You can park a call and retrieve it on another extension: 5 ef bc 3d jkl 6 2a OK Park the call o mn Additional services OK BrgIn/ntr protect OK Barge In Twice bc 3d jkl 6 2a 5 Enter the number of the telephone on which you want to resume the call You are on a call with the destination number OK ef o mn Enter the number desired Your party is parked and hears the hold melody. • To recover the parked call: Protection is cancelled when you hang up. Park/retrieve call OK Settings OK Services OK Consultation 2.11 Sending DTMF signals Even if your system is not touchtone by default, during a call you sometimes have to send DTMF signals, to a voice server, an automated attendant or a remotely consulted answering machine. OK Call pickup Park/retrieve OK Consultation OK Send DTMF You are on a call with the destination number If the parked call is not recovered within a preset time (1 min 30 by default), it is either transferred to the attendant or it rings back the extension that parked the call, depending on system configuration. OK To activate The feature is automatically cancelled when you hang up.;. 2.10 Barge-in/Intrusion into an internal call Your party’s line is busy. If the number is not “protected” and if authorized, you can intrude into the call: Barge In OK 11 During a call 2 2.12 Mute, so that your party cannot hear you You can hear your party but he/she cannot hear you: You are on a call with the destination number the button flashes on and off Disable microphone The key is no longer lit Resume the call 2.13 Adjust audio volume During a call, to adjust the volume level of the loudspeaker or receiver: You are on a call with the destination number OR Adjust audio volume 2.14 Recording the current call To record the call during communication: OK Record Ready to start recording To stop the recording At the start or end recording, your party hears a beep. 2.15 Signal malicious calls Malicious OK This key lets you signal a malicious call. If this call has an internal source, it is signalled to the system by a special message. 12 Sharing 3 Other 3.1 3.3 Answering a night or a general bell Individual pick-up You hear a telephone ringing in an office where no-one can answer. If authorized, you can answer the call on your own telephone. Night service call pickup • If the telephone ringing is in your own pick-up group: When the attendant is absent, outside calls to the attendant are indicated by a general bell. To answer: OK Settings OK Call pickup OK Services Night call pick up Consultation Group call pick up OK OK Settings OK OK Call pickup OK Services ProcessGrp pick up Consultation OK Consultation OK OK • If the telephone ringing is not in your pick-up group: 3.2 Manager/assistant screening Individual call pickup Screened list: OK Settings OK Services System configuration allows “manager/assistant” groups to be formed, so that the manager’s calls can be directed to one or more secretaries. • From the manager’s or assistant’s telephone: Incoming calls are screened by a designated person (assistant, etc.) OR Press “Screening” key OK Call pickup Set call pick up OK bc 2a 5 jkl ef 3d o mn 6 Dial the number of the ringing telephone 'secretary' call Press “Screening” key (when there are several key assistents) The system can be configured to prevent call pick-up on certain telephones. Press the same key to cancel 3.4 Screening is indicated on the manager’s telephone by the icon corresponding to the “screening” programmed key. Hunt groups • Hunt group call: Certain numbers can form a hunt group and can be called by dialing the group number. bc 3d jkl 6 2a 5 ef o mn Group No. 13 Sharing 3 • Temporary exit from your hunt group: Exit station hunt group 3.6 OK Settings OK Services Consultation OK Answering a call on your pager Paging answer A call on your pager can be answered from any telephone within the system. Additional services 5 3d 6 OK Settings your pager beeps ef bc jkl 2a Exit hunt group OK Services o mn your group number • Return into your group: Enter station hunt group Consultation 5 OK Settings OK Services Consultation Enter hunt grp bc 3d jkl 6 2a 5 3d 6 o mn Your group number OK 3.7 Additional services ef bc jkl 2a OK Calling a party on his/her loudspeaker ef Your internal party does not answer. If authorized, you can remotely activate your party’s phone: o mn Your group number StSpkr announ. Your party does not answer OK Belonging to a group does not affect the handling of speed dials. A specific telephone within a group can always be called by using its own number. you are connected to the loudspeaker on your party’s phone (if he/ she has the handsfree feature) 3.5 Calling an internal party on his/her pager The number called does not answer and you know that the person called has a pager: 3.8 Sending a written message to an internal party Your party does not answer Text mail 'paging' programmed key OK Send OK bc 3d jkl 6 2a 5 ef o mn Dial the number to be called paging in progress is displayed Your party can answer from any telephone in the system. 14 Sharing 3 • Predefined message 3.10 Predefined msg Sending a recorded message to a number/a distribution list OK OK OK Select the message to be sent Send message bc 2a OK Voice mail 5 jkl 3d ef OK Send o mn 6 • Message to complete Personal code To complete c ab 2 OK OK 5 Select the message to complete 3.9 jkl 3 f de OK o mn 6 Complete the message End recording Sending a copy of a voice message OR new voice message bc 2a OK 5 jkl 3d ef o mn 6 OK Review message # Record a comment End recording OR Mnemonic OK Spell the addressee's name OK OK Forward message bc 3d jkl 6 2a 5 Mnemonic OK Spell the addressee's name • During the recording, you can: Display shows the number of new and old messages Personal code Consult 5 Send message OR 0 OK play back the message from the start. Backward OK listen to the end of the message. Pause OK stop recording momentarily. Send End OK End recording. ef o mn Enter the destination voicemail number Send * Options: used to assign transmission options (confidential, urgent, confirmation, etc.). OK Send message 15 3d 6 ef o mn Enter the destination voicemail number Options Rewind bc jkl 2a OK End Recording Send message OK Keeping in touch 4 • While listening to messages, you can: Other 4.1 Diverting calls to another number (immediate forwarding) The number can be your home, cell or mobile, voice message, or an internal extension (attendant, etc.). OK Forward 5 Twice bc OR 2a 5 jkl 3d 3d 6 o mn Dial the number to be called OR o mn Do not disturb activated 6 Backward OK listen to the end of the message, Pause OK pause while listening to the message, Forward OK enter the voicemail number, End of message OK terminate consultation. • After reviewting the message, you can: Press programmable key You can make calls, but only the destination number can call you. Exit OK play back the message from the start, Erase OK erase message, Callback OK call sender of message, Save OK save the message, Replay OK listen to message, Forward message OK send a copy of a message. Forwarding your calls to your voice message service Imm forward to VM 4.3 play back the message from the start, ef Directory number required (0 to 9) 4.2 OK ef bc jkl 2a OK Immediate forward Rewind OK Do not disturb activated When you return, review your recorded messages The light indicates that messages have been received. Display shows number of new messages OK 5 ef bc 3d jkl 6 2a o mn Personal code reviewing messages 16 Keeping in touch 4 4.4 4.7 Forwarding your calls from the receiving terminal (“Follow me”) Do not disturb On/Off Remote forward You can make your terminal temporarily unavailable for all calls. You wish to receive your calls in your present location: Use the “Follow me” feature. Forward Do not disturb OK Remote forward bc 2a OK 5 jkl OK Settings ef 3d OK Services Consultation OK o mn 6 Number receiving forwarding DoNotDisturb-Lock OK 5 Do not disturb activated bc 3d jkl 6 2a OK Do not disturb ef Do not disturb activated o mn Personal code Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call. 4.5 Cancelling all forwardings 4.8 Forward OK Deactivate forward Leaving a recorded message for internal callers OK You can leave a message on your terminal which will be displayed on the screen of the terminal calling you. Twice New text message 4.6 OK Forward to text OK Diverting calls when your line is busy (forward if busy) Forward on busy Predefined msg Forward OK Forward on busy OK c ab 2 5 Twice jkl 3 de OK OR To complete OK f Select a predefined message o mn 6 number receiving forwarding forwarding is acknowledged 17 Select a predefined message to complete Twice Complete your message Keeping in touch 4 4.9 Consulting written messages The light indicates that messages have been received. new text message OK Read message Display shows number of new messages OK Display shows name of sender, with date, time and ranking of message OK Read the message After reviewting the message, you can: Delete OK delete the message, Recall OK call sender of message, Text answer OK forward a message to the message originator, terminate consultation. end 18 Managing your charges 5 Other 5.1 Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers. OK Settings Additional services OK OK Services Business account code 5 ef bc 3d jkl 6 2a OK 5 ef bc 3d jkl 6 2a o mn Number of business account 5.2 OK Consultation o mn Number required Finding out the cost of an outside call made for an internal user from your terminal OK Settings Consultation & callbacks OK OK Services Charging information Consultation OK OK 19 Programming your telephone 6 Other 6.1 Initializing your voice mailbox Enter your personal code, then record your name following the voice guide instructions Light flashes 6.2 Modify the password for your phone set 6.3 5 5 ef bc 3d jkl 6 2a 6 ef 5 OK OK OR Press to return to the default message Perso greeting OK Confirm 5 ef bc 3d jkl 6 2a OK OK o mn Enter new password again to confirm Modify the password for your voice mailbox OK End Recording OR o mn New code (4 digits) 5 Restart Re-record a message OR Replay 3d 6 OK Perso options o mn Personal code End recording OK ef bc jkl 2a OK Voice mail Admin options OK Accept 6 OK Perso greeting 6.4 Normal prompt 3d OK Password This code acts as a password controlling access to programming functions and the user ' Set Locking ' feature (code by default: 0000). Personal code Greeting message ef bc jkl 2a OK o mn OK Set OK Perso options o mn 3d Old code (4 digits) You can replace the greeting message by a personal message. OK bc jkl 2a Customizing your voice greeting Voice mail OK Settings OK General admin OK My password OK OK Replay message bc 2a 5 jkl ef 3d o mn 6 # end New code (4 digits) As long as your voice mailbox has not been initialized, password is your extension number or 0000. 20 Programming your telephone 6 T Activate/deactivate discreet ring mode 6.5 Configuring the telephone ringer Ring without beep OK Settings OK Set Ringing OK OR 1 beep before ring OK OK OR 3 beeps bef ring OK OK T Choose the tune: Confirm your choice T Adjust ringer volume while a call arrives: OK Internal call OR External call OK your telephone rings Select the type of call to which the ringing is to be associated OR Adjusting the ringer volume: OK Select the melody of your choice (16 tunes) 6.6 confirm your choice Adjusting screen brightness T Adjusting the ringer volume: Ringing level OK OK Select the level of your choice (12 levels) Adjusting screen brightness OK OR confirm your choice OK Settings OR OK Set T Activate/disable meeting mode (progressive ringing): Contrast Normal ringing OK OR Silent mode OK OR OK Adjusting screen brightness OR ProgressiveRinging OK OK Confirm your choice 21 OK Programming your telephone 6 6.7 6.9 Selecting language OK Settings Select the language of your choice 6.8 5 Press and release bc 3d jkl 6 2a ef OK o mn OK OR Key programming Modify OK OK Press a key to program confirm your choice Programming your personal directory OK OK Set Services OK OK Language OK Settings OK Set Programming the programmable keys OR OK Erase OR 6.10 Programming an appointment reminder Enter the number You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time). • Program a temporary reminder call. Settings OK OK Set Directory program OK OK Settings OK Modify OK OR 5 Select an empty entry in the directory Modify the associated number bc 3d jkl 6 2a OK Services Consultation OK ef o mn Appointment OK 5 Enter the number desired bc 3d jkl 6 2a ef o mn Twice Enter time of appointment • At the programmed time, your telephone rings: OK If you are on call, the display flashes and an audio tone is generated. After unanswered calls, a temporary request is cancelled but a permanent request remains in memory. If your calls are forwarded to another terminal, the forwarding is not applied to the reminder call. 22 Programming your telephone 6 6.11 Ovflw to associate Identifying the terminal you are on OK For forwarding when you do not answer 6.12 5 ef bc 3d jkl 6 2a OK your telephone is locked/unlocked o mn OK Apply Modify the associated number 6.15 Enter your personal code 6.13 For forwarding if you do not answer or if you are busy To cancel the forwarding to associate function Lock / unlock your telephone Lock OK Deact ovflow assoc OR Ovflow busy/no ans OR For immediate forwarding when your line is busy OK WhoAmI Overflow if busy OR The associated number can be a phone set number, the voice mail number or the pager number. Call the associated set OK Settings OK Services associated OK The number of another set can be associated with your set number (see Modify the associated number). To call it: OK Settings OK Services 5 ef bc 3d jkl 6 2a OK Consultation OK o mn Modify OK Call associate OK 6.16 If you have previously defined an associated number, you can forward your calls to this number. OK Services OK 6 ef o mn acceptance of the programming is displayed Enter the new associated number Consultation OK The Tandem configuration This configuration lets you group two sets under a single call number. Your set is then the main set and the second set, usually a DECT set, is the secondary set. Each set has its own directory number, but the tandem number is that of the main set. When you receive a call, the two sets ring simultaneously. When one of the sets answers, the other set stops ringing. When all the lines of the main set are busy, the secondary (DECT) set does not ring. The secondary set can still be called by its own number, but in this case, the tandem function will no longer be taken into account. Most of the functions are common to the two sets, for example: forwarding, meet-me reminder, the various messages, etc., while others are specific to each set, for example: individual directory, last number redial, out of service, set padlock, etc. For more information regarding this configuration, contact the person in charge of your installation. Forward your calls to the associated number Settings 3d OK Start the call 6.14 bc jkl 2a 5 Enter your personal code Associate OK Associate OK 23 7 Use the telephone in SIP or 'Safe' mode T Call using your partys URI: Other Your telephone is compliant with the SIP standard and can be used in simplified mode in a SIP environment. According to the configuration the telephone system of your company, your phone set can automatically switch to 'safe' mode in case of loss of connection with the system, in order to ensure continuity of service. missing ggk PT. You can acces the main functions of your telephone. In SIP mode, each telephone is identified by a character string called the URI. Within your company, the URI of your party is usually the partys telephone number. For more information, contact your installer or administrator. bc 3d jkl 6 2a OK Dial by URI Seizing the line 5 ef OK o mn enter your partys URI enter the text: the number pad keys have letters that you can display by successive presses. Some special characters can be displayed by successively pressing the * key (+% $ / & ( ) [ ] =) or # key (@) or 0 key (, , : ' ? !) or 1 key (- _). The SIP mode is only available for 8 Extended Edition Series In SIP mode, each telephone is identified by a character string called the URI. Within your company, the URI of your party is usually the partys telephone number. Pre-programmed function keys are disabled in SIP mode T Making a call using the personal phone book (1): Making a call 7.1 Dial by name OR OK OK OR 5 T Seizing the line Press and release Handsfree OK OR OR Handsfree Line key T Making a call using the personal phone book (2): 5 bc 3d jkl 6 ef o mn OR Seizing the line bc 3d jkl 6 2a 5 ef o mn Seizing the line Dial directly number ef o mn Line key T Call by dialing the internal number of your party 2a 6 Select your party from the list Call Lift the receiver 3d You hear a tone OR OR bc jkl 2a Dial the number OR Press and release OK OR bc 3d jkl 6 2a 5 ef o mn Select your party from the list 24 From Directory OK Lift the receiver Use the telephone in SIP or 'Safe' mode 7 T Redialing the last number dialed (redial): Making a second call during a call 7.3 last number redial You are in communication with a first party. redial 'Redial' key(short press) You are on a call with the destination number New call OK OR Free line key 7.2 Answering a call The first call is placed on hold Another call is received: T Stop the ringer: 5 end once ef bc 3d jkl 6 2a OK Silent OR o mn Dial by URI OR Number of second party OK From Directory OR Call using your partys URI OK Calling from your personal directory (PersSpDial) T reject the call displayed: OR OR OK Cons call off redial OR OK Reject Call Redialing the last number dialed (redial) end twice Hang up the ongoing call T Answer the call: enter the text: the number pad keys have letters that you can display by successive presses. Some special characters can be displayed by successively pressing the * key (+% $ / & ( ) [ ] =) or # key (@) or 0 key (, , : ' ? !) or 1 key (- _). Lift the receiver OR OR OR Handsfree Take call OK line key In SIP mode, each telephone is identified by a character string called the URI. Within your company, the URI of your party is usually the partys telephone number. • To cancel your second call and recover the first: Cons call off OK end Hang up the ongoing call 25 Key for the line whose light is flashing Use the telephone in SIP or 'Safe' mode 7 7.4 7.6 Answering a second call during a call You are in communication with a first party. A second party is on hold. To alternate between calls: You are in communication with a first party. • A second party is trying to call you: You are on a call with the destination number Place your first party on hold Smith John Name or no. of the caller displayed for 3 seconds Line key with light flashing Light flashes Answer displayed call: 7.7 Transferring a call T You are in communication with a first party. The first call is placed on hold Line key with light flashing • To return to your first caller and end the call in progress You are on a call with the destination number OK New call call the recipient of the transfer OK Cons call off OR Switching between calls (Broker call) end OK Transfer to Hang up the ongoing call the two partys are connected end Line key with light flashing Before the second party picks up Return to first screen T You are in communication with two partys. 7.5 Placing a call on hold (HOLD) Transfer OK the two partys are connected end You are on a call with the destination number Put on hold OK your call is placed on hold Return to first screen T You are in communication with a first party. A second party is on hold. You want to transfer the ongoing call to a 3rd party. • Retrieve the party on hold OR Retrieve call You are on a call with the destination number OK Transfer to 3rd OK call the recipient of the transfer Line key with light flashing Transfer to 26 OK the two partys are connected Use the telephone in SIP or 'Safe' mode 7 Recover the party on hold : OK end OK Retrieve call OR Validate the forwarding Line key with light flashing Return to first screen You can make calls, but only the destination number can call you. Mute, so that your party cannot hear you 7.8 T Modify the forwarding You can hear your party but he/she cannot hear you: You are on a call with the destination number forwarding status of your telephone OK Forward the button flashes on and off Immediate forward OK Disable microphone 5 Resume the call 3d 6 o mn OR From Directory Call the new recipient of the forwarding Adjust audio volume 7.9 ef bc jkl 2a SIP The key is no longer lit OK end Save the modification During a call, to adjust the volume level of the loudspeaker or receiver: Return to first screen T Cancel the forwarding You are on a call with the destination number OR Adjust audio volume 7.10 Forward OK forwarding status of your telephone Deactivate end Return to first screen Diverting calls to another number (immediate forwarding) Forward forwarding status of your telephone OK Immediate forward 7.11 OK Configuring the telephone ringer Settings SIP ef c ab 3d jkl 6 2 5 o mn OR OK From Directory Call the recipient of the forwarding 27 OK Set OK Ringing OK Use the telephone in SIP or 'Safe' mode 7 T Choose the tune; 7.12 Melody Adjusting screen brightness OK OK end Select the melody of your choice (16 tunes) OK Return to first screen Adjusting screen brightness T Adjusting the ringer volume: Ringing level OK OK OR OK Settings OR OK Set end Confirm your choice Return to first screen Select the level of your choice (9 levels) Ringing mode OK OK Normal ringing Silent mode OK ProgressiveRinging OR OK OR Adjusting screen brightness 7.13 OR OK Contrast T Activate/disable meeting mode (progressive ringing): Selecting language OK OK OK Settings Set OK Confirm your choice T Activate/deactivate discreet ring mode: Language Ringing mode OK 1 beep before ring OK OK OK Select the language of your choice OR 3 beeps bef ring OK OR Ring without beep OK OK Confirm your choice T Adjust ringer volume while a call arrives your telephone rings Adjusting the ringer volume: 28 Confirm your choice Use the telephone in SIP or 'Safe' mode 7 T Delete a record 7.14 Programming your personal directory OK Erase T Access your personal directory. end Select the card to be deleted 7.15 Press and release OK First name Last name SIP Name, first name and number of your contact Save Cancel OR OK end Save the record Cancel the creation Return to first screen T Modifying a card in the personal directory: OK Modify OK Select the card to be modified First name Last name SIP Name, first name and number of your contact Save OR Cancel OK end Save the modification Sending DTMF signals Even if your system is not touchtone by default, during a call you sometimes have to send DTMF signals, to a voice server, an automated attendant or a remotely consulted answering machine. By default during a communication, your telephone in SIP mode is configured to send codes in voice frequency: enter these codes directly using the keys on your telephone For more information regarding this configuration, contact the person in charge of your installation. T Create a record in the personal phone book: new Return to first screen OK Settings OR OK Cancel the modification Return to first screen enter the text: the number pad keys have letters that you can display by successive presses. Some special characters can be displayed by successively pressing the * key (+% $ / & ( ) [ ] =) or # key (@) or 0 key (, , : ' ? !) or 1 key (- _). 29 Compliance howtoc Declaration of compliance EC countries: we, Alcatel-Lucent Enterprise, declare that the Alcatel-Lucent IP Touch 4008/4018 and 4019 Digital Phone products comply with the essential demands of Directive 1999/5/CE of the European Parliament and Council. A copy of the original of this declaration of compliance can be obtained from your installer. Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice. The invoice will be demanded if making a claim under the warranty. The warranty does not however confirm in the following cases: in the event of use that does not comply with the instructions given in this user’s manual, faults or damage caused by natural wear, damage resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness, etc.), noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer. Information relative to the environment This symbol indicates that at the end of its life, this product should be subject to special collection and disposal in member countries of the European Union, as well as in Norway and Switzerland. By ensuring this product is disposed of correctly, you will help to conserve natural resources and help prevent potential negative consequences to the environment and human health which could otherwise be caused by inappropriate disposal of this product. For further details about recycling this product, please contact the supplier who sold you the product. Warning: never place your telephone in contact with water. To clean your telephone, you may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.) which may damage the plastic parts of your telephone. Never spray it with cleaning products. To avoid accidentally damaging the set telephone line connector, make sure you position the cord correctly in the compartment intended for this purpose. The ear piece and microphone area of the handset may attract metallic objects that may be dangerous for the ear. Alcatel-Lucent Enterprise, in keeping with its policy of constant product improvement for the customer, reserves the right to modify product specifications without prior notice. Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of AlcatelLucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright © 2008 Alcatel-Lucent. All rights reserved. The wording is not contractual and may be subject to change. Some features of your telephone are controlled by a software key and the configuration of the unit. 30 MU19008USAC-E900ed01-0843