Product Status Messages You can often diagnose problems with your product by checking the messages on its LCD screen. LCD screen message Condition/solution Paper out or paper jam Follow the instructions on the screen to load paper in the indicated paper source or check for paper jams. Then press the start button. Paper jam while printing Follow the instructions on the screen to see how to remove the jammed paper from the area indicated. Then press the start button. Paper feed error or jam Follow the instructions on the screen to load paper in the indicated paper source or check for paper jams. Then press the start button. Incorrect paper size detected Load the paper you want to print on, then press the Communication error Make sure the computer is connected to your product and your software is installed correctly. Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try updating the firmware again. If you still receive this error message, contact Epson for support. No dial tone detected. Try Check Fax Connection. Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, turn off the Dial Tone Detection setting. A printer error has occurred Turn the product off and then back on again. If the error continues, make sure you removed the foam and plastic protective materials from inside the product. Parent topic: Solving Problems Related references Paper Jam Problems Inside the Product Paper Jam Problems in a Cassette Paper Jam Problems in the Duplexer Document Jams in the Automatic Document Feeder Where to Get Help Related topics Loading Paper 262 start button.