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Technical Support Options Product Name: OnTime OEM distributed: If the product came installed with a computer or device or bundled with another software application, the hardware manufacturer or software vendor provides technical support and assistance for this software. Please contact the manufacturer directly for support. Support Info Online: http://www.ontime360.com/Support.aspx OnTime Subscriptions: Product support may be included with your Vesigo Studios OnTime subscription. Please visit http://www.ontime360.com/Support.aspx for details. Conditions: Vesigo Studios support services are subject to then-current prices, terms, and conditions, which are subject to change without notice. Professional Support Options Support Option Self-Support For self-help tools and content specific to OnTime, visit http://www.ontime360.com/Support.aspx OnTime System Community Visit the OnTime community center to communicate online with others about OnTime applications at http://help.ontime360.com/ Incident-based support Assisted Support from Vesigo Studios for break/fix solutions Submit your incident online at http://www.ontime360.com/Support.aspx Benefits of Service • • • • Knowledge Base articles FAQs Support Webcasts Many other online resources Information provided on: • • • • • Deploying Installing Managing Troubleshooting Real world experience • Issues that cannot be resolved in the community forums Business critical support issues Quick fix needs • • Phone support: 541-326-4200 OnTime User Guide. © 2015 Vesigo Studios. ii