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NON-WARRANTY SERVICE
Any American Reliance out-of-warranty instrument that is thought to be defective, but is repairable, may be sent in
for non-warranty service. Please contact our service department at (800) 654-9838 for current repair charges.
Instrument to American Reliance, should follow the instruction under the heading "Shipping Instructions" in this
section.
EXCLUSIVE REMEDIES
Remedies provided herein are the customer’s sole and exclusive remedies. American Reliance Inc. shall not be liable
for any direct, indirect, special, incidental, or consequential damages, whether based on contract, tort, or any legal
theory.
RMA RETURNS
Products returned for warranty and non-warranty service to American Reliance must be shipped, freight prepaid
(COD will not be accepted).
American Reliance Inc.
3445 Fletcher Ave
El Monte, CA 91731
Attn: RMA # ___________
x
Please call our service department at 1-800-654-9838 to obtain a return authorization (RMA #) from
AMREL before returning any product.
The instrument must be carefully packed, preferably in its original carton, and should be accompanied by a letter or
note containing the following information:
User's Name
User's Address
Model number
Proof of Purchase
Description of problem
Serial number
If service is desired, such as calibration, it must be stated in the enclosed letter. For non-warranty repairs, and for
calibration, the correct service charge must accompany the unit in the form of a check or money order payable to
American Reliance Inc. Please do not send cash. Contact our service department at (800) 654-9838. American
Reliance will return the serviced instrument, with freight paid by American Reliance, via UPS ground service unless
otherwise requested.
*NOTE: ALL INSTRUMENTS WHICH ARE RETURNED FOR REPAIR OR CALIBRATION
MUST HAVE AN ASSIGNED R.M.A. NUMBER WRITTEN ON THE FRONT OF THE
PACKAGE. THIS NUMBER MAY BE OBTAINED BY OUR SERVICE DEPARTMENT. ANY
INSTRUMENT DELIVERED WITHOUT THIS NUMBER WILL BE REFUSED, AND
RETURNED.
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