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XPR16H - User Manual Note: If the software fails to download, please ensure: the phone has a sufficient network connection the DVR’s network settings are correctly configured the phone’s web browser is correctly configured. Checking the Blackberry’s web browser’s configuration: Go to Menu > Option > Browser Configuration; (refer to Fig 8-37 for configuration settings) Go to Menu > Option > Cache Operations: Clear the browser’s Web cache by pressing the “Clear” button (refer to Fig 8-38) Fig 8-37 Fig 8-38 Note: There maybe compatibility issues with certain touchscreen versions of the Blackberry phones. Go to Options Menu > Advanced Options > Applications > SuperCam and click the “Disable Compatibility” button. 111