Download Analyst Training v1.1

The UniDesk service uses the Service Management application TOPdesk. TOPdesk has two
distinct areas. The Self Service Desk and the Operator login.
The Self Service Desk is the portal for the Universities end users to access their own account
where they can log incidents, review incidents and potentially view the knowledge base.
The Operator login provides the analysts with an access point in order to process their work.
This introduction will focus on the Operator login.
TOPdesk Analyst Training
Universities of Edinburgh, St. Andrews, Abertay
Version 1.1: 29-09-2010 David Brown