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2.10 Suggestions and
checking list to
define Area monitor
problems.
The following are some recommended check points to be done to insure
the proper usage of the Area Monitor:
1. Is the 8060 switched ON?
2. Is the GSM modem Led ON?
3. Is the battery charged correctly?
To charge the battery it is not necessary to switch the station on.
Battery charging takes about 40 hours.
To avoid any battery problem, you can connect the battery charger to
the area monitor and call it via RS232 Cable. In this way the area
monitor should always respond.
4. Is the GSM modem programmed to be ON during the period you want
to call the Area monitor? If not, turn the Area monitor off and ON again.
5. Can you hear the typical noise coming out from the speaker of the
modem connected to the PC during the calling process? If not, your
modem is probably off or the software is using a different COM port to
which the modem is not connected.
6. What kind of messages appear in the bar-status of the SW02 during
the calling process? Send this information to NARDA support.
7. What kind of telephone line (dedicated or GSM) are you using to call
station from its PC? Try to use the fax machine telephone line.
8. Are you sure that the modem and the telephone line are able to support
data calls?
9. Is the modem or the RS232 Cable connected to the correct COM port
of the PC?
10. Is the modem correctly installed on PC (hardware and software)?
Use diagnostic procedure to verify the correct installation and be sure
the modem has all the protocols required for this kind of data
communications – low cost modem for internet application only, may
not support Area Monitor application.
11. Is the SIM Card in the Area Monitor available for Tx and Rx data
communication from mobile to mobile? Has the PIN code been
removed?
If the communication with the area monitor is successful only by
RS232 cable, the problem may lay on the modem or its antenna
If the modem of your PC is used as Windows “Fax Printer” peripheral
it may be not available for the station. In this case, disabling the
setting for the use of the modem in the “Fax Printer” will restore the
normal operation.
To get a fast response from NARDA support center it is very
important to provide always a picture reporting the system setup
(storing settings, alarms status, start and stop of the download, etc..)
to give a correct description of the conditions under which the area
monitor was working during the faulty of the unit. Better if you can
also provide the telephone number of the area monitor ( A SIM card
allowed for international data calls should be available for remote
diagnostic).
Remote diagnostic will offer a better understanding of all problems
concerning the status of the Area monitor and to eliminate your local
communication problems.
2-16
Installation and use