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g)
The supply and installation of ordered items along with necessary
operational and user manuals / drawings, circuit diagram, etc., shall be
made available in the Tender document. The Successful Bidder shall be
responsible for commissioning of the items supplied by preparing
interfacing / integrating with purchaser’s equipment / accessories /
software supplied by other vendors.
h)
After successful Installation, commissioning and handing over of the
ordered items to the consignees the Successful Bidder must obtain signed
installation certificate in the Installation Certificate Format (Format will be
provided to the Successful Bidder along with the Letter of Acceptance)
along with Sample test results duly certified by the respective consignee on
the installed items.
i)
The Successful Bidder shall send status report in the format prescribed in
such intervals as may be required by ELCOT from time to time till the
execution of the entire order. Status Report Format will be provided to the
Successful Bidder along with the Letter of Acceptance.
j)
The Successful Bidder shall undertake to supply spares for the
maintenance of the supplied items for period of FIVE years.
k)
The details of the service centre representatives responsible for attending
the installation, warranty services at each consignee site, name and
designation of the contact person and centre in–charge, higher level incharge who is responsible to oversee the service centres, person to whom
complaints can be made in case the service provided by any centre is not
satisfactory, phone, fax, mobile numbers & email address must be
provided well in advance to each consignee and to ELCOT. The above
shall be complied by the Successful Bidders. Service Centre details shall
be made available in the Websites of the OEM / Bidder.
l)
The Successful Bidder shall stick ELCOT HELP DESK LOGO /
Holograms etc as per the directions of ELCOT and as per sample, in a
prominent place on all the items delivered.
m)
In the rare event of non-acceptance of delivery items by the user, the
vendor shall immediately report ELCOT for suitable directions.