Download The SN Webcast Center v1.0 Manual

The SN Webcast
Center v1.0 Manual
http://console.snwebcastcenter.com
Dev el oped by: Th e S trea mi ng
Network
This document is a user manual for the SN Webcast Center Webcast
provisioning software.
THE STREAMING NETWORK APPLICATION V1.0 MANUAL
ADMIN Access:
ADD A CLIENT
(Users who can access: Super Administrator)
Go to the Admin tab in the main navigation area
Click ‘Add Client’ in the sub-navigation area
Enter a client name and select submit
ADD USERS
(Users who can access: Super Administrator, Administrator)
Go to the Admin tab in the main navigation area
Click ‘Add User’ in the sub-navigation area
If you are adding the user as a Super Administrator select the client that this user belongs to.
IMPORTANT NOTE: THE CLIENT NAME WILL POPULATE ONCE YOU COMPLETE A FEW
CHARACTERS, ONLY CLIENTS THAT ALREADY EXIST CAN BE USED
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CREATE A USER LOGIN
Enter the following fields:
Field
Full Name
Email
User group
Description
The proper name of the person
The e-mail address of the person – MAKE SURE TO ENTER
Sets the areas of the application that the user has access to
(outlined in the table below)
The password the user will use
Password
User Group
Description
Super Administrator
Administrator
Full Access to all clients
Full Access to client user was
created under
Access to events that user has
been assigned to in Event Setup
Access to events that user has
been assigned to in the Operator
Mode Setup
Designer
Operator
Operate Manager
Tabs User has Access to
Admin
Design
Operate
X
X
X
X
X
X
Report
X
X
X
X
Access to events that user has
been assigned to in Event Setup
Report access to client user was
created under
Reporter
X
(limited
to
Operate)
X
X
X
X
ADD AN EVENT
(Users who can access: Super Administrator, Administrator)
Go to the Admin tab in the main navigation area
Click ‘Add Event’ in the sub-navigation area
BASE EVENT INFO
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Internal User Guide
Select the client whose event you will be adding from the drop-drop list
Enter the title for the event
Click on the calendar icon and select the date of the event
Select the time and time zone of when the event is occurring
Enter the estimated number of viewers (this is used for server load tracking)
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EVENT MODULES
Select the appropriate modules by clicking on the checkbox
IMPORTANT NOTES:
 ALL EVENTS MUST HAVE REGISTRATION, LOGIN AND SLIDES
 YOU SELECT SLIDES YOU MUST NAME THE SLIDE CAROUSEL BEFORE YOU CAN
USE THE SLIDE CONTROLLER TO START AND STOP EVENTS
 SUPPORT DOCUMENTS ARE REQUIRED TO UPLOAD EMAIL BANNER CONTENT
 If you wish to use a common password select yes and enter it on the main page
EVENT TYPE AND STAFF
Select the type of event that you are creating – this should be either Live or Archive
Select the type of Stream – either Video or Audio
IMPORTANT NOTE: THIS IS A CRITICAL SELECTION AREA – THESE FIELDS DEFINE THE EVENT
Select the designer and the operate manager for the event.
THE DESIGNER AND OPERATE MANAGER ARE LISTED FROM AVAILABLE USERS
Click the ‘Create Event’ button
You can return to this screen at any time by selecting List All Events from the Admin tab on the
Main Navigation area or doing a quick search and then clicking on the Edit icon
EVENT MODULES
IMPORTANT NOTE: INITIAL SETUP OF THE EVENT MODULES MUST OCCUR BEFORE DESIGN
REGISTRATION
The registration module is used to create the registration form presented to viewers.
Add registration fields by entering data in the ‘New Form Field’ area
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Each field is described below:
Field
Name
Description
Type
Radio
Checkbox
Text Area
Password
Options
Size
Required
Order
Description
The name of the field (as it appears to the user)
For internal use only – quick description of field
A set of radio buttons
A single checkbox
A text entry box
A password field – characters are masked
Used for entering radio button options, enter a pipe
‘|’ between each option
The display size to use for the field
Check off if this field is required
A number specifying the order of the fields, starting
from 0. Each field should have a unique number –
fields are displayed in ascending order based on this
number – MAKE SURE TO ENTER THIS
FEEDBACK
The feedback module is used to create feedback forms that are presented to viewers in the slide
windows during an event.
Add feedback fields by entering data in the ‘New Form Field’ area
Each field is described below:
Field
Name
Description
Type
Options
Size
Required
Order
Internal User Guide
Radio
Checkbox
Text Area
Password
Description
The name of the field (as it appears to the user)
For internal use only – quick description of field
A set of radio buttons
A single checkbox
A text entry box
A password field – characters are masked
Used for entering radio button options, enter a pipe
‘|’ between each option
The display size to use for the field
Check off if this field is required
A number specifying the order of the fields, starting
from 0. Each field should have a unique number –
fields are displayed in ascending order based on this
number – MAKE SURE TO ENTER THIS
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SLIDES
Use this module to create a slide carousel and to upload slides.
IMPORTANT NOTE: YOU MUST ENTER A TITLE AND CLICK SUMBIT BEFORE MOVING ON (YOU
MAY ADD THE SLIDES LATER) – IF YOU DO NOT THE SLIDE CONTROLLER WILL NOT BE
ACCESSIBLE
Once done you can add slides to your presentation.
Select the PPT file and Browse of the slide carousel you want
Select the size of the slides you wish to upload
IMPORTANT NOTE: THE DEFAULT TEMPLATE USES SLIDES OF WIDTH 480 – USE THIS SIZE
UNLESS YOU ARE USING ANOTHER TEMPLATE
POLLING
Use this module to create polling questions that you can present to the viewer during a
presentation.
Enter the question in the question field
Add the possible answers (separating answers with the pipe ‘|’)
Click Add question
You can add as many polling questions as you would like
QUESTIONS
Use this module to set whether or not moderation is required.
If moderation is required select Yes and save.
SUPPORT DOCUMENTS
The support document module is used to add resource material for viewers to download, URLs
to reference, upload speaker photos, or upload a banner for use by e-mails.
Below is a description of each field:
Field
Title
Internal User Guide
Description
The title of the resource to be posted (as it appears to
the user). If this is a URL it will be hyperlinked to this
title.
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Description
File
Type
Download document
Speaker photo
URL
E-mail banner
The description of the content (viewed by the viewer
for document download, and speaker photos)– for
URL this should be the full-form URL (http://www....)
Browse and upload a file if the resource is a download
document, speaker photo or e-mail banner
PDFs, PPTs, DOCs, etc
A graphic file (JPG or GIF) used for speaker photos,
WIDTH MUST BE 180px
A URL for the view to navigate to
A graphic file (JPG or GIF) used as banner to be used
for e-mails, WIDTH MUST BE 600px
Click Add document when done
LOGIN
The login module is used to specify the field used to identify viewers. This field must be unique,
therefore it is recommended that e-mail address is used. If passwords are required for each
user the field that contains the password is specified here.
Select the login field, toggle password protection on or off, and select password field (if
applicable). Then select save
E-MAIL
The e-mail module is used to create e-mail reminders that will be sent to registered viewers at
specified times.
IMPORTANT NOTE: DESIGN ELEMENTS ARE TAKEN FROM THE DESIGN OF THE EVENT PAGE
AND THE SUPPORT DOCUMENTS (THEREFORE SUPPORT DOCUMENTS ARE REQUIRED). THE
BORDER OF THE EMAIL TEXT IS TAKEN FROM DETAILS CONTAINER BORDER COLOR. THE
EMAIL BANNER IS UPLOADED IN THE SUPPORT DOCUMENT AREA.
In order to create an e-mail completes the new e-mail information:
Field
Type
Format
Recipient Email
Reply-To
Subject
Body
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Description
Currently only reminders are supported
Either text for text only or html&text
Specify which registration field contains the
registrants e-mail address
The from and reply-to e-mail address listed on the email the viewer receives
The subject of the e-mail
The text to appear in the body of the e-mail
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Click the ‘add email’ button once all of the information is entered.
Enter an e-mail address under ‘Test Email’ and click ‘Send test email’ to test the formatting of
the e-mail.
Enter the date and time to send the reminder to viewers and click add. The same e-mail
reminder can be sent multiple dates / times.
To edit an e-mail that has already been setup click on the ‘Edit’ icon. Click on the green cross to
change e-mail scheduling.
CONGRATULATIONS, IT IS NOW TIME TO MOVE ONTO DESIGN!
DESIGN
DESIGN AN EVENT
(Users who can access: Super Administrator, Administrator, Designer <assigned in setup>)
Go to the Design tab in the main navigation area
Click ‘List all Events’ in the sub-navigation area and select your event, or do a Quick Search for
your event.
Step 1 – Choose a template
Select a template to use. Please note if you select a different template your previously entered
design elements will be overwritten.
Click ‘next step’ to continue.
Step 2 – Choose a Theme
Select a starting theme to use.
Click ‘next step’ to continue.
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Step 3 – Choose Styles
IMPORTANT NOTE: SOME OF THE COLORS OF THE EVENT PAGES ARE TIED TO THIS THEME AND
CANNOT BE CHANGED – THESE ARE – LINK COLORS (Not Registered Yet?, resources, speakers, reload
here, system check) and the outside and image borders
BACKGROUND
BORDER COLOR
DETAILSCONTAINER
#FFFFFF
#336600
DETAILSCONTAINER_H1
COLOR
#FFFFFF
BACKGROUND
#336600
LOGINCONTAINER
BACKGROUND
#FFFFFF
BORDER COLOR
#336600
COLOR
BACKGROUND
LOGINCONTAINER_H1
#FFFFFF
#336600
NOTICECONTAINER
BACKGROUND
#FFFFFF
BORDER COLOR
#336600
COLOR
BACKGROUND
NOTICECONTAINER_H1
#FFFFFF
#336600
Each of these containers refers to a different part of the live page. In order to change the color
click the pick color button next to the box.
There are three distinct areas that can be edited.
Container
Login
Notice
Details
Internal User Guide
Description
The area where the user enters login / registration information
Once the viewer logs in the login container becomes the notice
container
This is the main area where event links and info is displayed
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Click ‘next step’ to continue.
Step 4 – Upload Design Images
Upload the logo and secondary image following the dimensions listed for each template.
TEMPLATE A - logo dimensions should be 298x118
TEMPLATE B - logo dimensions should be 898x118
For both templates the secondary image dimensions are 200x200 and is only used for Audio
Events
The ‘preview’ button can be used to view the current images and to confirm that the uploaded
images appear properly.
Click ‘next step’ to continue.
Step 5 – Event Details Text
Enter the text for the Intro and Preflight pages.
The Intro page is the page that viewers first see and the Preflight page is what viewers see after
logging onto the event.
Click the ‘Submit’ button to continue.
Review
Use the ‘preview intro page’ and ‘preview preflight page’ to view the pages you have just
created.
OPERATE
SETTING UP LIVE EVENT OPERATION
(Users who can access: Super Administrator, Administrator, Operate Manger <assigned in
setup>)
Go to the Operate tab in the main navigation area
Click ‘List all Events’ in the sub-navigation area and select your event, or do a Quick Search for
your event.
Click on the setup icon
OPERATOR ASSIGNMENT
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The operator assignment allows you to assign a person to operate an event. This person
will only have access to the operator mode for an event and will not have access to the
setup mode.
Assign an operator to the live event (selected from all operators setup for the present
client) and select ‘assign a new operator’
IMPORTANT NOTE: THIS IS NOT NECESSARY IF AN ADMIN IS OPERATING THE EVENT
SLIDES
There is a link to the Slide Controller / Event management tool.
This tool allows you to setup and order slides, polling questions and feedback forms.
Please see Slide Controller below for further instructions.
STREAMS
Select the publishing point / encoder that will be used from the drop down list.
Streaming Network Live BOC1 – VC Unit – video encoder
Streaming Network Live BOC2 – Auto-coupler – audio encoder
Click the ‘create stream’ button
SETTING UP LIVE EVENT SLIDES
(Users who can access: Super Administrator, Administrator, Operate Manger <assigned in
setup>)
Go to the Operate tab in the main navigation area
Click ‘List all Events’ in the sub-navigation area and select your event, or do a Quick Search for
your event.
Click on the setup icon
Click on the ‘Order/Remove Individual Slides’ button
IMPORTANT NOTE: THE FIRST ELEMENT MUST BE A SLIDE AND NOT A POLLING QUESTION OR
FEEDBACK FORM
ADDING ELEMENTS
To add slides click on ‘Add’ next to the PPT file you wish to add in the Slide Sources Area
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To add a Polling Question click on ‘Add’ next to the Polling Question you want to add in
the Polling Question Area
To add a Feedback Form click on ‘Add’ next to the Feedback Form you want to add in
the Feedback Area
ORDERING ELEMENTS
Elements are ordered based on when you add them to the application.
Only 5 elements are shown at a time, to move back and forth through the elements use
the ‘Pre set’ (Previous set) and ‘Next set’ buttons.
You can also navigate to an element by entering it’s position number and clicking the
‘Go’ button
To view all slides click on the ‘View All Slides’ button
Use the ‘<<’ ‘<’ ‘>’ ‘>>’ buttons to change the order of elements
To move an element:
Select the element you want to move by clicking on it (for slides click on the
position name, for poll questions and feedback form click on the title)
To move the element forward one position press the ‘>’ button
To move the element back one position press the ‘<’ button
To move the element to the start of the presentation press the ‘<<’ button
To move the element to the end of the presentation press the ‘<<’ button
Slides, Polling Questions, and Feedback forms can be removed at any time by clicking on the
‘Remove’ button
When finished close this window.
OPERATING A LIVE EVENT
(Users who can access: Super Administrator, Administrator, Operate Manger <assigned in
setup>, Operator <assigned in event setup>)
Go to the Operate tab in the main navigation area
Click ‘List all Events’ in the sub-navigation area and select your event, or do a Quick Search for
your event.
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Click on the Operate icon
The Operator Mode can also be accessed by clicking on the ‘Switch to Operator Mode’ button in
Setup Mode
EVENT STAGE
The Event Stage is used to set the current status of the notice container (this is where the links
to the player page appear).
Stages of an event:
Stage
Not live
Description
The event is not yet live
Live
The event is live
Archiving
The event is being archived
Archived
The event is archived
Event Notice Window
The live webcast link will be made available 20
minutes prior to the start of the webcast event
The live webcast is currently in progress ‘Watch
Now’
The webcast is currently being archived. Please
check back soon.
The webcast is an archived presentation ‘Watch
Now’
Changing the stage of the event changes the configuration of the Operator page.
ARCHIVE INFORMATION (in Archiving or Archived Mode)
The file name, and file size is shown.
For BOC encoders the archive transfer will occur automatically after the event is finished. The
Transfer from Primary button can be used for Remote events to trigger the transfer from
Encoder to Server.
The start time specifies the time that the media file begins to play for the viewer. This allows
removal of pre-event music or testing.
SLIDE CONTROLLER (in Not Live or Live Mode)
The Slide Controller is used to start and stop the encoder, and push slides, feedback forms and
polling questions.
To start using the event click on the title of the slide event. This will open the slide controller.
CONTROLLING THE ENCODER
To start and stop the encoder push the ‘Start’ button next to the encode r.
Once started the button name will change to ‘Stop’. Push this to stop the
encoder.
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IMPORTANT NOTE: NEVER PUSH THE RED SYMBOL!!!! THIS IS USED FOR
TROUBLESHOOTING ENCODERS
MOVING THROUGH THE SLIDE CAROUSEL
Use the ‘<<’ and ‘>>’ buttons to move through the carousel
‘>>’ will move you to the next set of slides
‘<<’ will move you to the previous set of slides
PUSHING SLIDES
IMPORTANT NOTE: VIEWERS WILL ONLY RECEIVE SLIDE CHANGES WHEN THE
ENCODER IS RUNNING. THE PUSH HAS BEEN SUCCESSFUL WHEN THE SLIDE
APPEARS IN THE BOTTOM RIGHT HAND WINDOW (SLIDE PREVIEW WINDOW)
If One Click push is checked off you can push slides by clicking directly on each
slide, otherwise you must select a slide and click the ‘Push Slide’ button
QUESTION VIEWER
The Question Viewer is used to view questions that the audience submits.
If you have selected Moderated Questions in the configuration you will see an Launch viewer
and a Moderated Questions button. If you do not have Moderated Questions submitted you
will only see the Launch Viewer button.
VIEWING QUESTIONS
To view questions click on Launch viewer. New questions will appear when you push
the refresh button.
QUESTION MODERATION
To moderate questions click on the Moderated Questions button.
To allow a question to be viewed in the Question viewer you must select the ‘Show’
button next to the question. Once pressed this button will change to ‘Hide’.
To remove the question from the launch viewer window click the ‘Hide’ button. To
remove the question permanently press the ‘Remove’ button.
QUICK REGISTRATION INFORMATION
Registration information is shown here for quick reference.
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POLL RESULTS
Poll Results are shown here for quick reference.
SETTING UP ARCHIVE EVENT OPERATION
(Users who can access: Super Administrator, Administrator, Operate Manger <assigned in
setup>)
Go to the Operate tab in the main navigation area
Click ‘List all Events’ in the sub-navigation area and select your event, or do a Quick Search for
your archive event.
Click on the setup icon
OPERATOR ASSIGNMENT
The operator assignment allows you to assign a person to operate an event. This person
will only have access to the operator mode for an event and will not have access to the
setup mode.
Assign an operator to the archive event (selected from all operators setup for the
present client) and select ‘assign a new operator’
IMPORTANT NOTE: THIS IS NOT NECESSARY IF AN ADMIN IS OPERATING THE EVENT
SLIDES
There is a link to the Slide Controller / Event management tool.
This tool allows you to setup and order slides, polling questions and feedback forms.
Please see Slide Controller below for further instructions.
ARCHIVE MEDIA
Archive media allows you to upload encoded archive files for use in the archive
presentation.
Browse your computer for an archive file and click the ‘upload file’ button to upload.
IMPORTANT NOTE: MAXIMUM FILE SIZE IS 500 MB, BUT A GOOD INTERNET
CONNECTION IS ALSO REQUIRED TO PREVENT TIME OUTS
The status of the upload will be shown in the Internet browsers status bar.
MERGE SLIDES WITH ARCHIVE MEDIA
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IMPORTANT NOTE: THE SLIDES MUST BE ADDED AND THE MEDIA FILE UPLOADED
BEFORE THIS STEP CAN BE COMPLETED
Enter the time each slide should appear relative to the media file in the format
HH:MM:SS.
Once the time has been entered for each slide click the ‘merge slides’ button.
SETTING UP ARCHIVE EVENT SLIDES
(Users who can access: Super Administrator, Administrator, Operate Manger <assigned in
setup>)
See ‘Setting up Live Event Slides’ – the process is the same.
OPERATING AN ARCHIVE EVENT
(Users who can access: Super Administrator, Administrator, Operate Manger <assigned in
setup>, Operator <assigned in event setup>)
Go to the Operate tab in the main navigation area
Click ‘List all Events’ in the sub-navigation area and select your event, or do a Quick Search for
your event.
Click on the Operate icon
The Operator Mode can also be accessed by clicking on the ‘Switch to Operator Mode’ button in
Setup Mode
EVENT STAGE
The Event Stage is used to set the current status of the notice container (this is where the links
to the player page appear).
Stages of an archived event:
Stage
Archiving
Description
The event is being archived
Archived
The event is archived
Event Notice Window
The webcast is currently being archived. Please
check back soon.
The webcast is an archived presentation ‘Watch
Now’
Changing the stage of the event changes the configuration of the Operator page.
ARCHIVE INFORMATION (in Archiving or Archived Mode)
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The file name, and file size is shown.
QUESTION VIEWER
The Question Viewer is used to view questions that the audience submits.
If you have selected Moderated Questions in the configuration you will see an Launch viewer
and a Moderated Questions button. If you do not have Moderated Questions submitted you
will only see the Launch Viewer button.
VIEWING QUESTIONS
To view questions click on Launch viewer. New questions will appear when you push
the refresh button.
QUESTION MODERATION
To moderate questions click on the Moderated Questions button.
To allow a question to be viewed in the Question viewer you must select the ‘Show’
button next to the question. Once pressed this button will change to ‘Hide’.
To remove the question from the launch viewer window click the ‘Hide’ button. To
remove the question permanently press the ‘Remove’ button.
QUICK REGISTRATION INFORMATION
Registration information is shown here for quick reference.
POLL RESULTS
Poll Results are shown here for quick reference.
REPORTS
VIEWING REPORTS
(Users who can access: Super Administrator, Administrator, Designer, Operate Manager,
Operator, Reporter)
Go to the Report tab in the main navigation area
Click ‘List all Events’ in the sub-navigation area and select your event, or do a Quick Search for
your event.
Click on the setup icon
GENERAL INFORMATION
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Information about the event is listed here.
REPORTS
Reports for modules that have been selected for an event in setup will be available here
(unselected modules will be greyed out)
For each report there is an option to view the report or to download the re port in CSV format
(except Polling, which does not have CSV compatible formatting).
Click on the ‘view report’ button to download the report, click on the ‘download’ button to
download the report.
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