Download Postal Package Partner User`s Guide

Postal Package Partner User's Guide
E-Mails Not Being Sent
Things to check to ensure that e-mails sent to your customers are informing
them of the status of their order:
Make sure you enter the customer e-mails in the "E-Mail Address 1:" and "EMail Address 2:" text boxes. To locate this "E-Mail Info" screen go to Daily
Shipping and select the Print Labels tab. Highlight an individual package and
click the Change button. Then click the E-mail Info button. Place check marks
where appropriate. The second e-mail address is optional.
Check with your Internet Service Provider and make sure your SMTP address
is correctly configured in Postal Package Partner. You can find this setting by
going to File => System Setup => Mailer Configuration and looking at the
text box next to "SMTP Server." The SMTP server address is provided by your
Internet Service Provider (ISP) when you open an account, and is necessary
to successfully send and receive e-mail. Call your ISP to get the address and
then enter it into your program.
182