Download Customer Information File User Manual

Table of Contents (index)
1.1. Customer Information Capture ............................................................................................. 3
1.2. 8053 - Customer Addition .................................................................................................... 4
1.3. CI501- Assisted Customer Creation................................................................................... 10
1.4. CIM09 - Customer Information Master Maintenance ......................................................... 19
1.5. CIM11 - Customer Detail Maintenance .............................................................................. 44
1.6. CIM17 - Corporate Customer Details ................................................................................. 53
1.7. CHM52 - Customer Document Maintenance ..................................................................... 62
1.8. TDS05 - Customer Special Tax Code Maintenance .......................................................... 69
1.9. Customer Image Capture ................................................................................................... 77
1.10. 7102 - Link Cust Image .................................................................................................... 78
1.11. 7103 - Unlink Cust Image ................................................................................................. 83
1.12. 7104 - Authorise Captured Image .................................................................................... 86
1.13. 7105 - Customer Image Display....................................................................................... 90
1.14. 7111 - Modify Customer Image ........................................................................................ 95
1.15. 3000 - Thumb Print Interface ........................................................................................... 99
1.16. Customer Based Transactions ....................................................................................... 102
1.17. 7101 - IC No - Short Name Change ............................................................................... 103
1.18. CI002 - Backoffice User Definition* ................................................................................ 108
1.19. CI141 - Customer To Customer Relation ....................................................................... 114
1.20. CI162 - Combined Statement Plan ................................................................................ 121
1.21. CIM10 - Customer NLS Details Maintenance ................................................................ 129
1.22. CIM12 - Customer Contact/Complaint log Maintenance ............................................... 134
1.23. CIM13 - Customer Memo Maintenance ......................................................................... 144
1.24. CIM16 - Customer Dormancy Status Maintenance ....................................................... 148
1.25. CIM18 - CBR Details Maintenance ................................................................................ 152
1.26. CIM19 - Customer BlackList Details .............................................................................. 156
1.27. CIM20 - Investor Services – Customer Data - Inquire* .................................................. 161
1.28. CIM21 - Customer Account Restriction/ Block ............................................................... 168
1.29. CIM30 - Customer Maturity Processing Maintenance ................................................... 175
1.30. CIM39 - Customer ID Change Maintenance .................................................................. 180
1.31. CIM42 - Customer Lock/Unlock System ........................................................................ 187
1.32. CIM54 - Customer ID Verification Maintenance* ........................................................... 191
1.33. CIM56 - Customer ID Verification History Change* ....................................................... 196
1.34. CIM57 - Customer Anniversary Maintenance ................................................................ 200
1.35. CIM78 - Customer Information Maintenance* ................................................................ 204
1.36. BAM64 - Customer-Account-Nominee Cross-Reference .............................................. 216
1.37. CIM14 - Customer Type - IC Type Cross Reference. .................................................... 221
1.38. STM81 - Customer Blacklist Details Modification .......................................................... 226
1.39. ETM01 - Customer Alerts Registration .......................................................................... 232
1.40. CIM25 - Blacklist Restriction Maintenance .................................................................... 240
1.41. Customer Enquiry........................................................................................................... 243
1.42. 2000 - CTI Customer Search* ........................................................................................ 244
1.43. 7004 - Customer Name and Address Inquiry................................................................. 251
1.44. 7100 - All Balance Inquiry .............................................................................................. 255
1.45. CI001 - Contract Details Inquiry ..................................................................................... 264
1.46. CI999 - Customer Account Relation Inquiry - Zoom Inquiry .......................................... 284
1.47. CIM55 - Customer ID Verification History Inquiry* ......................................................... 290
1.48. CI502 - Offers Inquiry ..................................................................................................... 294
1.49. CI503- Create Lead ........................................................................................................ 301
1.50. CI504 - Customer Service Maintenance ........................................................................ 308