Download ORCA User Guide

TABLE OF CONTENTS
I.
Basic Navigation
a. Login
b. Reset/Change Password
c. Change Basic Account Information
II.
Card and Product Ordering
a.
b.
c.
d.
e.
f.
III.
Order Cards
Order Products Only
Manage Pending Orders
Import/Export Product Order
Pay for Order
Autoload
Card Management
a. Branches
i. Create, Rename and Remove
b. Groups
i. Create, Rename and Remove
ii. Block and Unblock
iii. Export and Import
iv. Move Cards between Groups
v. Associate, Re-Associate and Disassociate Card
c. Cards
i.
ii.
iii.
iv.
v.
vi.
vii.
Look Up Card Details
Block and Unblock Card
Block and Unblock Product
Replace Card
Replace RRFP
Cardholder Registration
E-vouchers
IV.
Generate Reports
V.
Appendices
Appendix A: Actionlist: Action Needed to Complete Card Changes
Appendix B: .XML and .CSV File Instructions
Appendix C: E-vouchers
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