Download ORCA User Guide

To disassociate a single card:
1. Log in to the Business Account website and pull up the account.
2. Select Card from the left hand menu, enter the serial number of the card and select View. Go into
the card account details of the card or group of cards to be disassociated.
3. In the card account details screen click on Disassociate. A success message will indicate this has
been completed.
4. Tap card at an ORCA card reader after 24-48 hours, but within 60 days, to complete disassociation.
5. The following occurs after a card has been disassociated:

The Business Account ID will be removed from the card.

All products, except E-purse, purchased by the Business Account for the card, will be
blocked.

Vouchers, if converted, e.g., a product purchase has been made or E-purse loaded, may
still be used. Any e-voucher set up for automatic redemption on a card, will load to the
card even after disassociation. Any e-voucher set up for remote redemption will not load
to the card after disassociation. It will be returned to the Business Account.

Products purchased by the cardholder may still be used.

E-purse, whether loaded by the cardholder or Business Account, may still be used.

Card can remain, or become registered to the cardholder.
To disassociate a range of cards:
1. Log in to the Business Account website and pull up the account.
2. Select Card from the left hand menu, but do not enter any card information.
3. Click on Disassociate.
4. On the next screen, enter a consecutive range of cards in the To and From boxes. You can enter
multiple ranges.
5. Click on Disassociate. A success message will indicate this has been completed.
6. Tap cards at an ORCA card reader after 24-48 hours, but within 60 days, to complete disassociation.
7. The following occurs after a group of cards has been disassociated:

The Business Account ID will be removed from all cards in the range.

All products, except E-purse, purchased by the Business Account for the cards, will be
blocked.
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