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Predictive Dialer/Dialer
Statistics
The Statistics tab gives the Dialer/Predictive Dialer administrator a general overview of
how the Dialer/Predictive Dialer is progressing. It also allows the administrator to
start/stop the calls and start/stop the DB connector.
Total Call Counter: Total calls placed in all call lists.
MPI: Minutes per instances, is the average time in minutes it takes all agents to
complete processing a clients needs.
System Status: The system status RUNNING, STOPPED and COMPLETING.
Reasons Calls Stopped: States the reason the system stopped, for example, user input
or error.
Calls Per Minute: The average amount of calls placed every minute.
3CX Controller IP Address (3CX Only): The IP address of the 3CX IP PBX, that is set
under the “Configuration File” (Menu items: File/Configuration File) settings.
CRM DB Connector Status: The status of the CRM DB connector and the ability to
start and stop the CRM DB Connector.
Call Errors: Any SIP call errors produced while calls are being made.
Start Calls: Starts placing calls.
Stop Calls: Stops calls being placed, user needs to wait until all calls stop
normally, after clicking this button.
FAQ: Click to check the online FAQ’s for help.