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16.1.5 Why does the schedule not begin now but in a few minutes, although I set schedule start
to "Now"?
If a customer who should be called next has limited business hours, there may be a waiting time
before driving off, because you would get there too early. Use this as a time buffer you have at your
disposal – e.g. to driver slower or to prepare for meeting the customer.
16.1.6
Why is a scheduled customer call outside of his business hours?
During scheduling, portatour® automatically focusses solely on the call start being within the business
hours provided. Exceeding business hours due to call duration is possible. You can help your-self by
taking this into account when entering business hours – set the closing time earlier. Furthermore,
manually scheduled events may be completely out of business hours.
16.1.7
Why does the travel time in the schedule not correspond to reality?
portatour® uses a tested default speed profile for route planning, which largely corresponds to reality.
If you realize during daily use of portatour®, that you regularly lie outside of the scheduled journey
times, you have the option to adapt the average speed used for calculation. Adapt the Driving speed
settings for city road, country road and highway (part of the User settings), according to your driving
style. Up-to-date traffic announcements are not yet considered by portatour® in this release.
16.1.8 Why do I get different schedules if I click on update twice in a row, without changing anything?
The calculation of an optimal schedule for several days with a large number of customers is mathematically a very complex operation, where billions of possibilities have to be considered. Even highperformance computers are not able to perform this task in foreseeable time, which means that optimized approximation methods have to be used. Through this, portatour® is able to find several very
good schedules which are close to the optimum. Since there are several very good schedules, it cannot
be guaranteed that the same is found and returned every time.
16.1.9
Why do I get a schedule with no or only few customers?
This can have several causes:
l
You have not yet imported any customers into portatour®.
l
All your customers are set to manual planning.
l
No business hours are set for your customers.
l
In the portatour® user settings your working hours are not entered or very limited.
l
l
l
Scheduling took place shortly before the end of working hours. Thus, for the current day, it is
no longer possible to complete at least one customer call including travel and returning home
prior to the end of working hours.
The Schedule Parameter planning mode is set to only reservations and appointments. But you
have not included any customers or entered any appointments into the calendar for the next
few days.
All your customers are new customers (no last call) and the activation date is in the future.
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