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SYMPTOM
POSSIBLE SOLUTION
The lighting
pattern is not
flashing as
expected.
 The Player Unit was likely placed into a
different operating mode than desired.
Power cycle the Player Unit off/on (see Player
Unit – Controls and Indicators, p.19).
Player Unit does
not seem to be
sending alerts as
expected.
 Place the player unit in Test Mode and create
a test impact to verify the system is
performing correctly. (see Sending Test Alerts
(Test Mode), p.67)
Player Unit seems
either too
sensitive (many
alerts) or not
sensitive enough
(not alerting on
large impacts).
 It is generally difficult to discern whether an
impact was too great or small in magnitude
simply by observing collisions on the field.
The system is designed to alert only the top
1% of single impacts, and to atypically high
cumulative exposure levels. However, if the
player unit appears to be Alerting improperly,
check the player level and position assigned
within InSite Player Management software.
Sync all Alert Monitors and check in all Player
Units to ensure proper configuration.
Player Unit does
not check in with
Alert Monitor
(shown as
ABSENT).
 Verify that all hardware (Alert Monitors and
Player Units) have been set up correctly using
ISPM software and that all hardware is
synced (see Equipment Assignments, p.30).
Player Unit does
not check in with
Alert Monitor
(shown as
ABSENT).
 Verify Alert Monitor is unplugged from USB
cable and powered on.
 Verify that the Player Unit is powered on and
is active (see Player Unit – Controls and
Indicators, p.19).
 Verify Player Unit is within range (50 yards) of
an operating Alert Monitor.
 Command a directed Player Unit Check-In by
pressing check-in button for two seconds
(see Check In Player Units, p.48).
P/N R63314 v1.08
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