Download Business Bill Pay User Guide

Business Bill Pay User Manual
present them to you in a single, secure location. You get all of the benefits of electronic
delivery without the hassles of having to remember to go to each biller's website
individually and keep track of all of the various user IDs and passwords every time you
need to view or pay a bill.
I registered a payee to retrieve bills from the biller's website. Why am I receiving
the paper bill at home?
Some payees may continue to send a paper bill to your home even after you begin
receiving the bill online. To avoid making duplicate payments, it is best to pay only those
bills that arrive online. If a duplicate scanned-version of the bill is received at the
processing center, it will be presented to you as an unassigned bill. Some payees may
offer the option of "turning off" the paper bill, either by indicating such a preference on
their website or by contacting their Customer Service department via phone or e-mail.
Are payments to payees for bills retrieved from the biller's website made
electronically?
The fact that a payee is enabled for the presentation is not necessarily an indication that
they can accept payments via electronic funds transfer (EFT). The presentation of bills
we retrieve from your biller's website and EFT payment are distinctly separate technology
initiatives. Depending on the particular payee's capabilities, payments are issued either
electronically or via paper check.
E-mail Notifications
When do you contact me regarding my account?
We use e-mail notifications to keep in touch with you about your account. As our
customer, you may choose to receive e-mails in the following situations:
•
When a bill is received.
•
When a bill has not been received X days before the billing date.
•
When no payment has been scheduled X days before the payment is due.
•
When a payment is made.
These are some of the general e-mail notifications you will receive as our customer which
you may opt to turn on or off. From time to time, you may also receive other notifications
about your account; such as, e-mails about a specific payment and future payment
reminders.
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