Download Explorer 110 FAQ

1. INTRODUCTION
The target audience for this document is:
• Thrane & Thrane customer support dept;
• Service centre personnel; and
• Distributors; and
• End-users
However, the focus initially is for the 3 first groups.
The FAQ questions have been split in two main categories; general questions (covered in
Section 2) and troubleshooting questions (covered in Section 3).
General questions are typically queries about the BGAN or EXPLORER 100/110
capabilities from people who have not actually tried the terminal or the service. Typically in
the form “Can EXPLORER 100/110 support X and Y?” This would typically be from
someone (distributor or user) who is new to BGAN and/or EXPLORER 100/110, and
perhaps comparing BGAN terminal capabilities before making a purchase decision. In any
case, it is vital to give good answers to such questions because it is important marketing
and expectation management for the EXPLORER 100/110 product.
Troubleshooting questions are typically queries about encountered problems from people
who actually have tried BGAN with the EXPLORER 100/110. (Typically in the form “I tried
X, it didn’t work, why ?”) This would typically be from someone (distributor or user) who
may be slightly more familiar with BGAN and EXPLORER 100/110, as she is already in
possession of a EXPLORER 100/110 and has tried it. These questions will focus on
problems, some of them down to the EXPLORER 100/110 itself, but some of them down to
other parts of the system. In any case, it is vital to address troubleshooting questions in a
good way, to ensure that the perceived (and actual) ease-of-use factor can help promotion
and further sales of the product.
FAQ
®
EXPLORER 100/110
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