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Appendix A
Troubleshooting and Maintenance
In this appendix you will:
❑ fill out a technical support checklist (A-3)
❑ determine software versions (A-4)
❑ acquire help (A-5)
❑ solve LinkCard not found errors (A-6)
❑ solve LinkCard hardware problems (A-10)
❑ perform operational troubleshooting (A-13)
❑ perform Console diagnostics (A-16)
❑ perform preventative maintenance (A-25)
Overview
This appendix provides directions for troubleshooting problems that may be
preventing you from installing or operating your Status Cue properly. Before calling
for technical assistance, follow the recommended procedures in this appendix to solve
hardware and software problems.
If the procedures in this appendix do not solve your problem and you need to call for
assistance, please provide the support technician with the information outlined in the
Support Checklist provided in this appendix.
Caution: if your system is behaving erratically, back up your files to prevent loss or
damage.
Appendix A Installation Troubleshooting
A
A-1