Download User Manual Customer Helpdesk

TABLE OF CONTENTS
1
Information on the Document
3
1.1
1.2
3
3
Project Survey
Version Management
2
Introduction
4
3
Handling of the Program
4
3.1
3.2
3.3
4
5
6
4
Program Functions
4.1
4.1.1
4.1.2
4.2
4.3
4.3.1
4.3.2
4.3.3
4.3.4
4.3.5
4.3.6
4.3.7
4.3.8
4.4
4.5
Customer Helpdesk
30.04.2009
Preface
The Log In
Changing Personal Password
Preface
Definitions
Workflow
The Dashboard of the Helpdesk
Work with Issues
General Information about Issues
Creating Issues
The Issue Details View
Checking Inter Active the Status of an Issue
Helpdesk has a Question about an Issue
Helpdesk Provides a Solution
Reopen an Issue
Find Issues
General Functions
Complete Documentation of the Jira Program
8
8
8
8
9
11
11
11
14
15
15
17
19
20
20
20
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