Download PLEXTEL User Manual version 2

This picture show the part of configuration about the extension that you can set voicemail configuration . This
part has not shown if you don’t be enable mailbox.
Phone Lock You can lock your phone automatic by refer to your mailbox password for each phone. When user is not at
his/her seat, it can protect another person use his/her phone. You can press 99 to lock your phone. Then system will ask
your password. After you send the correct password, you can choose between press 1 to lock your phone and press 2 to
unlock. After you hang up. System will be set the phone as you choose.
Whisper you can join to talk with someone that is talking with another person but the person who call from external line
will not hear. Only the internal line can hear. It can help an agent who cannot answer the customer’s question. You can
press *97 and the destination number that you want to join that call. For example, number 1002 is talking with the
customer, you’ll press *97 1002 to join and advice agent.
Private Whisper you can join to advice and tell something to agent only, but the person who use internal line cannot
reply to you. You can press *98 and the destination number. For example, number 1004 is talking with the customer. You
want to tell something to number 1004. Then you press *98 1004 and tell him/her. Number 1004 will hear you, but
customer doesn’t.
Channel Spy You can listen another person talks without the speaker’s knowledge. You can press *99 and destination
number. Then system will ask you the password following the below picture.
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Agent Login Number this feature is to be enable agent that I set on menu Call Features -> Agent
Roaming Station Register/ Dial-out Roaming is a general term referring to the extension of connectivity service in a
location that is different from the home location where the service was registered. For example, your phone number is
1001 but you must move to another place that has the phone with number 1002. You can roam your number (1001) to
Chapter: Chapter 3 System Features
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