Download Chapter 1 Changelog

Table of Contents
SAFETY NOTICE ......................................................................................................................................... 4
CHAPTER 1
CHANGELOG ............................................................................................................... 5
CHAPTER 2
BRIEF INTRODUCTION............................................................................................... 9
2.1 BRIEF INTRODUCTION OF COOVOX SERIES……………………………………………………………………………………………….
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2.2 MAIN FEATURES……………………………………………………………………………………………………………………………….. 10
2.3 MODULES……………………………………………………………………………………………………………………………………….. 11
2.4 HARDWARE INTERFACES……………………………………………………………………………………………………………………….. 12
2.4.1 CooVox-U20 .................................................................................................................. 12
2.4.2 CooVox-U50 .................................................................................................................. 13
2.4.3 CooVox-U60 .................................................................................................................. 15
2.4.4 CooVox-U100 ................................................................................................................ 16
2.4.5 Model Comparison Table ............................................................................................... 17
2.4.6 Environmental Requirements ........................................................................................ 18
2.4.7 Packing List ................................................................................................................... 18
CHAPTER 3
GETTING STARTED .................................................................................................. 19
3.1 BEFORE CONFIGURATION…………………………………………………………………………………………………………………….. 19
3.2 BEFORE MAKING A CALL……………………………………………………………………………………………………………………… 19
3.2.1 Login IP PBX ................................................................................................................. 19
3.2.2
Basic Configuration ..................................................................................................... 21
3.2.3 Time Based Rules ......................................................................................................... 24
3.3 OUTBOUND CALL……………………………………………………………………………………………………………………………….. 25
3.3.1 Trunks ............................................................................................................................ 25
3.3.2 Outbound Routes .......................................................................................................... 29
3.4 INBOUND CALL…………………………………………………………………………………………………………………………………… 32
3.4.1 Inbound Routes ............................................................................................................. 32
3.4.2 IVR ................................................................................................................................. 34
3.4.3 IVR Prompts .................................................................................................................. 36
3.4.4 Ring Groups .................................................................................................................. 37
3.4.5 Blacklist ......................................................................................................................... 38
3.4.6 Do Not Disturb ............................................................................................................... 39
3.4.7 Call Pickup ..................................................................................................................... 39
3.5 DURING A CALL………………………………………………………………………………………………………………………………….. 40
3.5.1 Call Parking ................................................................................................................... 40
3.5.2 Call Transfer .................................................................................................................. 41
3.6 USER EXTENSION SETTINGS………………………………………………………………………………………………………………….. 41
3.6.1 Follow Me Settings ........................................................................................................ 41
3.6.2 Call Recording ............................................................................................................... 42
3.6.3 Call Forward .................................................................................................................. 43
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