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To suspend: On the Customer Info Panel, with the respective customer selected, click on the Suspend button and insert a comment explaining why is the customer in escort (or select one of the prefilled options). To resume: On the Customer Info Panel, with the respective customer selected, click on the Resume Button. Open client file The client file is a page intended for tracking customer events and monitored values. The caregiver user has the ability to query the data presented and to manage the complete documentation of events. August 2013 www.oncaring.com Page 21 of 38