Download Training Plan for Outlets

Interpostglobal, 1 Olympic Way, Wembley, Middlesex HA9 0NP
P: 08002425077 F: 020 8181 6084 E: [email protected] W: www.interpostglobal.com
Training Plan
Training Plan ........................................................................................................................................... 2
1.
User Manual .................................................................................................................................... 3
2.
Prospecting ..................................................................................................................................... 4
3.
Sign off ............................................................................................................................................ 5
4.
Rollout program .............................................................................................................................. 6
5.
Operation ........................................................................................................................................ 7
6.
Services ........................................................................................................................................... 8
7.
Useful Contacts ............................................................................................................................... 9
Help & Advice - Packaging Advice ...................................................................................................... 11
The Do's ....................................................................................................................................... 11
The Dont's .................................................................................................................................... 11
Interpostglobal (Postal Service Point) trading name for Tedmark Ltd, 21 Edrick Road, Edgware, MDX, HA8 9HY
Tel: +44 208 7786 Fax: +44 2081816084 Email: [email protected] www.interpostglobal.com
Registered in England No. 6855757. Vat No. GB 113 51276 Registered Office: Tedmark Ltd, 21 Edrick Road, Edgware, MDX HA8 9HY, EORI NO.GB 111351276000
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Interpostglobal, 1 Olympic Way, Wembley, Middlesex HA9 0NP
P: 08002425077 F: 020 8181 6084 E: [email protected] W: www.interpostglobal.com
Training Plan
Breaking through the Postal Service Business
Characteristics of a Plan (4P)
Plan: Focus, Direction, or Aim
1.
2.
3.
4.
Purpose 10%
Prepare 80%
Process 5%
Payoff 5%
Why
What
How
Expected Results
Examples eg. Business plan, Project Plan, Site Plan, Holiday Plan, Health Plan,
Interpostglobal (Postal Service Point) trading name for Tedmark Ltd, 21 Edrick Road, Edgware, MDX, HA8 9HY
Tel: +44 208 7786 Fax: +44 2081816084 Email: [email protected] www.interpostglobal.com
Registered in England No. 6855757. Vat No. GB 113 51276 Registered Office: Tedmark Ltd, 21 Edrick Road, Edgware, MDX HA8 9HY, EORI NO.GB 111351276000
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Interpostglobal, 1 Olympic Way, Wembley, Middlesex HA9 0NP
P: 08002425077 F: 020 8181 6084 E: [email protected] W: www.interpostglobal.com
1. User Manual
Purpose
 Help give general plan on shipping anything anywhere in the world
Preparation
Prepare planned is 4 hours seminar input
Questionnaire to be completed
Vetting by office
2 Hours onsite support
24/7 Office support
Support from our Carriers
Support from other outlets
Process



Payoff (Result)







Presentation
Questions and Answer Session
Demonstrations
Know the whole process
Know the carriers
Know expectations ( Carriers, Outlet, Interpostglobal, and Customers)
Know best practice
Know how to get support
Know how to deal with customers
Know how to deal with problems
Interpostglobal (Postal Service Point) trading name for Tedmark Ltd, 21 Edrick Road, Edgware, MDX, HA8 9HY
Tel: +44 208 7786 Fax: +44 2081816084 Email: [email protected] www.interpostglobal.com
Registered in England No. 6855757. Vat No. GB 113 51276 Registered Office: Tedmark Ltd, 21 Edrick Road, Edgware, MDX HA8 9HY, EORI NO.GB 111351276000
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Interpostglobal, 1 Olympic Way, Wembley, Middlesex HA9 0NP
P: 08002425077 F: 020 8181 6084 E: [email protected] W: www.interpostglobal.com
2. Prospecting
Purpose
 To make the business know to prospect
 To vet right businesses
Preparation
We have Postal Consultants/ Sales Reps
45 minutes preparation at our office in Wembley or elsewhere
Shop surveys and selection process
Booking for sign offs
Process




Phone calls
Shop visits
Referrals
Presentations
Payoff (Result)
 Win businesses to become outlets
 Business Benefits ( commission, new image, bigger vision)
Interpostglobal (Postal Service Point) trading name for Tedmark Ltd, 21 Edrick Road, Edgware, MDX, HA8 9HY
Tel: +44 208 7786 Fax: +44 2081816084 Email: [email protected] www.interpostglobal.com
Registered in England No. 6855757. Vat No. GB 113 51276 Registered Office: Tedmark Ltd, 21 Edrick Road, Edgware, MDX HA8 9HY, EORI NO.GB 111351276000
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Interpostglobal, 1 Olympic Way, Wembley, Middlesex HA9 0NP
P: 08002425077 F: 020 8181 6084 E: [email protected] W: www.interpostglobal.com
3. Sign off
Purpose
To agree terms and conditions and set the expectations
Preparation
Confirmation of interest
Personal identifications and proof of ownership
Mandatory Requirements
Other requirements
Rollout plan
Process





Provide IDs and Proof of ownership
Sign contract
Copy of contract
Copy of invoice
Indication of Rollout plan
Payoff (Result)
 Contract
 Arrange provision of postal services within your shop or business
Interpostglobal (Postal Service Point) trading name for Tedmark Ltd, 21 Edrick Road, Edgware, MDX, HA8 9HY
Tel: +44 208 7786 Fax: +44 2081816084 Email: [email protected] www.interpostglobal.com
Registered in England No. 6855757. Vat No. GB 113 51276 Registered Office: Tedmark Ltd, 21 Edrick Road, Edgware, MDX HA8 9HY, EORI NO.GB 111351276000
Page 5
Interpostglobal, 1 Olympic Way, Wembley, Middlesex HA9 0NP
P: 08002425077 F: 020 8181 6084 E: [email protected] W: www.interpostglobal.com
4. Rollout program
Purpose
 To set a time plan for setting up of services, training, provisions and operation
Preparation
Time scale ( Within one month of signing)
Carriers setup
Shop signage schedules
Training plan
Operational plan
Process




Install postal and signage
Install systems (Computer, printer, label printer, scale)
Check list before operation sign off
Test send of items to our office
Payoff (Result)
Ready for operation
Interpostglobal (Postal Service Point) trading name for Tedmark Ltd, 21 Edrick Road, Edgware, MDX, HA8 9HY
Tel: +44 208 7786 Fax: +44 2081816084 Email: [email protected] www.interpostglobal.com
Registered in England No. 6855757. Vat No. GB 113 51276 Registered Office: Tedmark Ltd, 21 Edrick Road, Edgware, MDX HA8 9HY, EORI NO.GB 111351276000
Page 6
Interpostglobal, 1 Olympic Way, Wembley, Middlesex HA9 0NP
P: 08002425077 F: 020 8181 6084 E: [email protected] W: www.interpostglobal.com
5. Operation
Purpose
Serve customers and provide a satisfaction and professional service
Preparation
Know the expectation of the carriers, customers and interpostglobal
o Carriers- Integrity, automation, Customer support and prompt
payments
o Customers-Reliability, Trust, Convenience, choice, support and
cheap price
o Interpostglobal-best service, automation, prompt payments and
customer support
Understand import and export business
Process



Service customers
Advice customer
Help customers serve money
Payoff (Result)
 Commission
 Growth in business
Interpostglobal (Postal Service Point) trading name for Tedmark Ltd, 21 Edrick Road, Edgware, MDX, HA8 9HY
Tel: +44 208 7786 Fax: +44 2081816084 Email: [email protected] www.interpostglobal.com
Registered in England No. 6855757. Vat No. GB 113 51276 Registered Office: Tedmark Ltd, 21 Edrick Road, Edgware, MDX HA8 9HY, EORI NO.GB 111351276000
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Interpostglobal, 1 Olympic Way, Wembley, Middlesex HA9 0NP
P: 08002425077 F: 020 8181 6084 E: [email protected] W: www.interpostglobal.com
6. Services
Purpose
 A convenient postal services with carriers people know and trust
Preparation
 Make sure you have all the requirements (Advertise, have tape, scale,
printer, label printer, computer, software passwords, knows how to
measure something
 Know Domestic and International Carriers
o Domestic: Royal Mail, Parcelforce, Yodel
o International, DHL, UPS, FedEx and TNT
 Know Drop and Collect Service
 Know Postal Supplies Service
 Know how to book shipment by royal mail DMO
 Know how to use our worship software
 Confident to advise customer
Process
 Serve customer with pride and confident
Payoff (Result)
 Win customers business and earn profit
Interpostglobal (Postal Service Point) trading name for Tedmark Ltd, 21 Edrick Road, Edgware, MDX, HA8 9HY
Tel: +44 208 7786 Fax: +44 2081816084 Email: [email protected] www.interpostglobal.com
Registered in England No. 6855757. Vat No. GB 113 51276 Registered Office: Tedmark Ltd, 21 Edrick Road, Edgware, MDX HA8 9HY, EORI NO.GB 111351276000
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Interpostglobal, 1 Olympic Way, Wembley, Middlesex HA9 0NP
P: 08002425077 F: 020 8181 6084 E: [email protected] W: www.interpostglobal.com
7. Useful Contacts
1. Interpostglobal
2. Carriers
Interpostglobal (Postal Service Point) trading name for Tedmark Ltd, 21 Edrick Road, Edgware, MDX, HA8 9HY
Tel: +44 208 7786 Fax: +44 2081816084 Email: [email protected] www.interpostglobal.com
Registered in England No. 6855757. Vat No. GB 113 51276 Registered Office: Tedmark Ltd, 21 Edrick Road, Edgware, MDX HA8 9HY, EORI NO.GB 111351276000
Page 9
Interpostglobal, 1 Olympic Way, Wembley, Middlesex HA9 0NP
P: 08002425077 F: 020 8181 6084 E: [email protected] W: www.interpostglobal.com
No
Training Program
1.
Full day training on all
Software and Rules and
Regulations
2.
First Week Review
3.
Three Week Review From
Sign Update
4.
50 Items target training met
5.
Monthly Review
6.
Two Month Target Review
7.
Three Months Target
Review
8.
Six Months Target Review
9.
Random Performance
Review
10.
Nine Months Pre Renewal
Review
Every Wednesday
Sign
Interpostglobal (Postal Service Point) trading name for Tedmark Ltd, 21 Edrick Road, Edgware, MDX, HA8 9HY
Tel: +44 208 7786 Fax: +44 2081816084 Email: [email protected] www.interpostglobal.com
Registered in England No. 6855757. Vat No. GB 113 51276 Registered Office: Tedmark Ltd, 21 Edrick Road, Edgware, MDX HA8 9HY, EORI NO.GB 111351276000
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Interpostglobal, 1 Olympic Way, Wembley, Middlesex HA9 0NP
P: 08002425077 F: 020 8181 6084 E: [email protected] W: www.interpostglobal.com
Help & Advice - Packaging Advice
It is very important to make sure that your parcel is properly packaged, to prevent it getting damaged on its travels.
Read through the tips below for more information.
The Do's

Boxes should be durable and double-walled. Remember that items will get stacked in transit, therefore your packaging may need to support the weight
of other packages.

Choose the size of the package according to its content. Under-filled boxes are likely to collapse; overloaded ones may burst.

Always use high quality materials for your shipments. Consider strength, cushioning, and durability when selecting your wrapping supplies.

Choose boxes made of corrugated cardboard, with good quality outer liners. Use heavy-duty double-layered board for fragile items.

Make use of cushioning materials, especially to stop your packaging contents from moving.

Use strapping or strong tape to seal and secure your box.

Put fragile goods in the centre of a package; ensuring they don't touch the sides. Your item should be well cushioned on all sides.

Seal greasy or strong-smelling substances with adhesive tape, then wrap in grease resistant paper. Always remember that bad packaging may cause
damage to surrounding items.

Place powders and fine grains in strong plastic bags, securely sealed and then packed in a rigid fibreboard box.

Use "arrow-up" label for non-solid materials.

Repack your gifts properly. Many goods sold in attractive packaging will not be suitable for shipping.

Use triangular tubes not round tube-type cylinders to pack rolled plans, maps and blueprints.

Remember always to pack small items and flyers appropriately.

Protect your data discs, audio and video-tapes with soft cushioning material around each item.

Complete the address clearly and completely, using uppercase letters when handwriting labels to improve readability for courier personnel.

When shipping items that have sharp edges and points, ensure these are adequately protected. Heavy cardboard is suitable for this. Fix the protective
material securely so that it cannot be accidentally removed in transit.

Always use cardboard dividers when sending flat, fragile material (such as vinyl records).

When re-using a box, remove all labels and stickers. Ensure that the box is in good shape and not worn out.
The Dont's

Do not use bags made of fabric or cloth.

Do not over seal your package. Remember that all shipments can be opened by customs authorities for inspection.

Do not use cellophane tape or rope to seal your shipment.

Do not consider "Fragile" and "Handle with care" labels as a substitute for careful packaging. They are only appropriate for information purposes.
Interpostglobal (Postal Service Point) trading name for Tedmark Ltd, 21 Edrick Road, Edgware, MDX, HA8 9HY
Tel: +44 208 7786 Fax: +44 2081816084 Email: [email protected] www.interpostglobal.com
Registered in England No. 6855757. Vat No. GB 113 51276 Registered Office: Tedmark Ltd, 21 Edrick Road, Edgware, MDX HA8 9HY, EORI NO.GB 111351276000
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