Download User Manual

Call Center Manager (Call Center Monitoring, Performance Graphs, Reports, and
Agent/Call Center Management)
Overview/Call Performance Graphs
Page 46.47
Call Center Performance Graphs/Analytics
Page 48
Call Lists
Page 49
Backup Up Call Lists
Page 51
Search Call Lists
Page 52
Call Records
Page 53
Agent Performance Overview/Call Center Reports
Page 55-58
Agent Administration
Page 59
Agent Groups
Page 60
View Agents
Page 62
Email Responses/Manager
Page 63
Agent Scripts
Page 64
Settings (Company Information/Email Response Settings)
Page 65
Menu Options
Page 66
Survey Options
Page 66
Configure and Use The Survey Feature
Page 66,27,28
Call Rules/Dispositions
Page 67
Inbound Calls/Automatic Call List Creation
Page 68
Configuration Tips
Configuring Agent Groups/Call Center Teams
Configuring Call Navigation (Call Flow)
Loading the Predictive Dialer/Increasing Call Rates
Text to Speech (Settings)
Bridge Mode (Calls Placed Directly with VoIP Provider)
Page 72
Page 75
Page 78
Page 79
Page 80
Configuration File Settings
Dialer/Predictive Dialer
Agent Interface
Page 86
Page 89
Getting Started/Important Links
Getting Started/Important Links
Page 91