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CS6021 - Foundations of Interactive Media – Usability Project
Conclusion
In conclusion, the team found the Nokia N-Gage was overly complicated and tries to implement too
many features without success.
It was found that the mapping of the buttons to their respective functions led to much confusion due
both to the layout of the buttons as well as the fact that there were too many functions for too few
buttons. Many screen icons were hidden from the user and the icons on the buttons were often
unclear – in particular the main menu button. As well as this, one user commented that the menus
were not very obvious, while another user had great difficulty after accidentally moving a vital
folder. She couldn’t find the folder again, and required assistance in finding it.
Nokia try to implement a phone, mobile games console, radio and music player into one package
which has resulted in a very complex system, which often confuses and frustrates users. Loading
times for some applications are frustrating for the users, not just because of the time required, but
also because the system gives no indication that it is loading an application.
Given that Nokia designed the system primarily as a mobile games console, one would be forgiven
for thinking that Nokia would have focused on making the system as easy as possible for gamers.
However, the fact is that inserting new game cards is a very frustrating process. Many users
commented on how ludicrous it is to have to remove the battery so that the game card could be
removed. This, however, is not the only problem. Users often found it very difficult to open the rear
of the phone.
Holding the device when making a phone call also caused much confusion. One of the only positive
aspects found with the N-Gage was the screen. Users found the lighting from the screen very
acceptable and the screen itself was pleasantly large. It is a pity, however, that Nokia didn’t design
clearer menu icons give the screen is well capable of displaying them.
M.Sc. Interactive Media, University of Limerick, 2003
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