Download OrderlyStats Users Manual

OrderlyStats Users Manual
All Callers Table
Call Time
Call Time Histogram
Hold Time
Hold Time Histogram
Seats Working
Seats Needed
Entry Position
Entry Position Histogram
Number of Calls
Number of Callers
All Callers Log
Queue
Caller ID
Time of Call
Call Num
Hold Time
In/Out
Agent
Talk Time
Hangup
Call Time
Wrap Time
NoteCode
WrapCode
Answered Callers Table
Answered Calls
Answered Callers
Answered Callers Log
Unanswered Callers Table
Abandonment Rate
Timed Out Calls
Unanswered Callers Log
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6.4 Call Chart
Staffing Mode
Times Mode
Changing the Interval
Day-By-Day
Average Day of Week Chart
Average Time of Day Chart
Month-By-Month and Year-By-Year
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6.5 Service Level and Caller Retention
Service Level (Answered Within)
Caller Retention (Still Waiting After)
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6.6 Call Breakdown
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6.7 Agents Section
Calls Answered
Talk Time
Session Time
Agent Call Log
Interval Column
Agents Table
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6.7.1 Calls View
Calls Section
Session Time Section
The Percentage Utilisation figure is the percentage of Session Time actually spent talking to callers.
Session Logs
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