Download IT Level Books

Level
IV
Level
III
Level
II
Level
I
L
No
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11
Department of Technology
Level I and II – ICT – SS/ Level III and IV : HW and network Technology
Unit of Competency/Module title
100% C/NYC
Operating Personal Computer
Connecting Hardware Peripherals
Installing Software Application
Protecting Application or System Software
Maintaining Equipment and Software Inventory and Document
Appling Quality Standards
Working with Others
Recording Client Support Requirements
Receiving and Responding to Workplace Communication
Demonstrating Work Values
Apply 5 s procedure
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2
3
4
5
6
7
8
9
10
11
Access and Use Internet
Operate Database Application
Update and Document Operational Procedures
Administrate Network and Hardware Peripherals
Care for Network and Computer Hardware
Implement Maintenance Procedures
Maintain Equipment and Consumables
Apply Problem -Solving Techniques to Routine Malfunction
Working in Team Environment
Participating in Workplace Communication
Apply continuous Improvement process / KAIZEN
1
2
3
4
5
6
7
8
9
10
11
12
13
Leading Workplace Communication
Gather Data on Business Requirements
Determine Best-Fit Topology
Configure and Administer Server
Apply Quality Control
Create Technical Documentation
Monitor and Administer System and Network Security
Identify and Resolve Network Problems
Provide First Level Remote Help Desk Support
Lead Small Teams
Conduct / Facilitate User Training
Monitor Implementation of Work plan/Activities
Maintain quality system and continuous improvement / KAIZEN
1
2
3
4
5
6
7
8
Utilize Specialized Communication Skill
Plan and Organize Work
Establish Quality Standards
Build Internet Infrastructure
Determine Maintenance Strategy
Assist with Policy Development for Client Support
Migrate to New Technology
Develop Team and Individuals
9
Manage continuous improvement system
1