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Using CONTROL-M/EM to track business services Table 25 Where to look for integrated features in CONTROL-M/EM (part 2 of 2) Feature Location updating the refresh interval for the Business Service window specifying a value for the Refresh Business Services Window parameter under Tools => Options defining run times for exceptional cases (for example, jobs that require more time on a weekday than on the weekend) ■ the Exceptions box, accessed by choosing Tools => Batch Impact Manager => Exceptions ■ the Periods box, accessed by choosing Tools => Batch Impact Manager => Periods For information about using these features, see the CONTROL-M Business Service Management Solution User Guide. Using CONTROL-M/EM to track business services BMC Batch Impact Manager services can be monitored in the CONTROL-M/EM Business Services window. Figure 20 Chapter 22 CONTROL-M/EM Business Services window Monitoring business-critical batch services using BMC Batch Impact Manager 245