Download ShopBot User Guide

ShopBot User Guide Page -74-
ShopBot FAX FORM
FAX Tech Support Request to us at: 919 680-4900
Your Name ___________________________ Date ________ Time ________
Company (or other name that we may have your tool listed by) ___________
E-mail _____________________________________________
Your FAX __________________________________________
Work Phone (number we should call first) _______________
Alternate Phone (number we should call second) __________
How would you prefer us to contact you? _______________________________
Best time if phone … ________________________________________________
Type of ShopBot (Size etc…) _________________________________________
Relevant accessories or modifications (how may channels, anything unusual ?)
__________________________________________________________________
Version of Software _________________________________________________
Brief description or category of problem (software, mechanical, electrical, problem
with specific file or operation?): ________________________________________
Details of the problem (how did the problem come up, is this an initial start-up
problem or has the tool been running normally and something has happened) :
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
Have you already discussed problem with anyone at Shopbot Tools? _________
***One of the most helpful things you can do to speed the resolution of your problem is to
send us (by e-mail or FAX) a copy of the file PROBLEM.LOG which you will find in your
ShopBot 3 folder, along with any Part File that you are having a problem with. It helps us if
you put your last name and date/time in the Subject field of email messages.
After hours, we are likely to get your request sooner if you e-mail the following information
to us or fill out the Tech Support Form on our web site. We try to check e-mail every
evening and periodically on weekends. During the day, even if your problem is best resolved
with a phone call, it is more efficient for you to e-mail or FAX us the basic info here so that
we can have the most appropriate support person contact you … already prepared for your
specific issue.
SBG00142080923UserGuide.doc
Copyright 2008 ShopBot Tools, Inc