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Crisis
Communication
22/01/09
How will communication be carried out in a crisis? A crisis may be a
significant delay to the project, the inability to work with a key supplier,
resignation of a key person etc. Most of the difficulty experienced in
managing a crisis can be traced back to the lack of a process to manage the
crisis. A well thought out plan to manage a crisis will ensure that when
there is an adverse development, people know how to cope with it.
Example:
If there is a significant development on the project, the CIO will call
together those identified in the Project Charter as category 1 and 2
stakeholders. They will be briefed on the development and presented with
options for discussion. At the end of the meeting, the CIO will determine
which option is to be implemented, and the stakeholders present will be
responsible for briefing their own departments within the next working day
Communication Management User Guide
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