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Installing ShadowProtect 21 alternate OS environment where the snapshot driver is not loaded, ShadowProtect cannot track volume updates from that OS boot session. This means that your next Incremental backup misses any changes made from the alternate OS. If one or more of non-Windows operating systems, such as Linux, can write to a ShadowProtectmanaged volume, you can make sure ShadowProtect recognizes those changes by doing the following: Create a script, that executes during the startup/logon phase of the non-Windows OS, to delete all VSM000.IDX (case-sensitive) files from the root directory of each ShadowProtect-managed volume. Removing these files forces stcvsm.sys, when your primary Windows volume boots, to use a Full Differential/Comparison backup, which captures any changes made to the volume from the non-Windows OS. 4.2 License and Install Options Use of ShadowProtect is governed by the ShadowProtect End User License Agreement (see Chapter 17: End User License Agreement 93 ). However, StorageCraft provides the following ShadowProtect license options to help you in your decision-making process: Purchased License: StorageCraft licenses ShadowProtect on a per system basis (based on the number of systems for which you are making backups. For example, using ShadowProtect to backup 100 computers requires 100 licenses. Before using the Software, review the complete End User License Agreement . Evaluation Version License: StorageCraft provides an Evaluation version of the ShadowProtect Software as a CD or ISO image file. With the Evaluation version, you can create backup image files of system and data volumes. You can also restore system and data volumes or specific files and folders. The Evaluation version includes the StorageCraft Recovery Environment, so you can restore system volumes with the Evaluation version. The Evaluation version expires and ceases to operate when the Evaluation period ends. Images created during the Evaluation period are fully compatible with the registered (purchased) version of the Software. Trial Version License: StorageCraft provides a Trial version of the ShadowProtect software as a free download. With the Trial version, you can create backup image files of system and data volumes. You can also restore system and data volumes or specific files and folders. However, the Trial version expires and ceases to operate when the trial period ends. Images created during the trial period are fully compatible with the registered (purchased) version of ShadowProtect. However, you cannot restore the system volumes because StorageCraft Recovery Environment is not included with the Trial version. 4.3 Starting ShadowProtect You can access ShadowProtect in two ways: From Windows: Select Start > All Programs > ShadowProtect > ShadowProtect. From Recovery Environment: Put the ShadowProtect CD in the system's CD-ROM drive, then boot the system. Make sure your system boot sequence is set to boot from the CD before the hard drive. For more information about loading and using Recovery Environment, see the Recovery Environment User Guide. © 2010 StorageCraft Technology Corporation