Download Troubleshooting

Troubleshooting
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Update router or home gateway firmware. If your home network
uses a router, home gateway, or wireless access point, it may
need a firmware update. Firmware is a software program that is
loaded onto a hardware device. You can usually find any
updated firmware at the Customer Support website for the
manufacturer of your hardware. Older firmware may cause
unpredictable results. It may be necessary to powercycle your
device before and after you reinstall the firmware.
Check Static IP Address. If you assigned an IP address to your
media device, check that its IP address is unique on your
network. Also, confirm that the first three sets of numbers of the
media device’s IP address are the same as those of other devices
on the network. (For example, if your computer’s IP address
starts with 192.168.1, then your media device’s IP address must
also start with 192.168.1.)
My DVR is not connecting to my wireless home
network.
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Check wireless adaptor. The wireless USB network adaptor that
you attached may not be supported. Only the TiVo wireless USB
network adaptor is compatible with the TiVo HD media device.
This adaptor is available for purchase from www.tivo.com.au/
shop. When the adaptor is functioning properly, a MAC
address—an identifier unique to the network adaptor you
purchased—is visible on the Network screen. To check, go to
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TiVo Central and select Messages & Settings, then Settings,
then Network. The MAC address should be on the top right side
of the Network screen. If you do not see a MAC address listed,
the media device is not recognising the network adaptor you
installed. The adaptor is either not compatible, not functioning
properly, or not properly connected.
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Check connection to the network adaptor. Unplug the USB cable
from the back of your media device, wait 10 seconds, then plug
it back in. Make sure the cable is pushed all the way in;
sometimes lights on the adaptor turn on before the USB cable is
pushed all the way in. Unplug the end of the USB cable
connected to the adaptor, wait 10 seconds, then plug it back in.
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Check power at wireless access point. Ensure the wireless
access point or wireless router is receiving power and that the
“link” light is on.
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Verify your password. If your network uses a password, make
sure you have entered it correctly on the Network settings page.
For more on entering your network password, see “Wireless
Network Settings” in Chapter 5.
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Check signal strength. On the Network screen (press the TiVo
button to go to TiVo Central, then select Messages & Settings,
then Settings, then Network), check the wirelesss signal
strength. The following may improve wireless signal strength: