Download Troubleshooting

Troubleshooting
Customer Support
TiVo Inc. is dedicated to providing you with quality support and
customer service. If you’re new to the TiVo® service, and this is
your first media device, you probably have a few questions. Here’s
how you’ll always be able to find answers:
1. Use this chapter. This chapter contains answers to some of the
most common questions customers have while getting started
with the TiVo service. See the Troubleshooting Index to the
right to find the information you need.
Troubleshooting Index
This chapter contains troubleshooting for questions about:
Connecting Your Media Device. . . . . . . . . . . . . . . . . . . . 85
The TiVo® Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
The TiVo® Remote Control . . . . . . . . . . . . . . . . . . . . . . . 88
2. Use the troubleshooting screens on your media device. For
general troubleshooting, go to the TiVo Central® screen and
select Messages & Settings, then Troubleshooting. Additionally,
when the TiVo service detects a problem, the message displayed
will often lead you directly to troubleshooting steps for that
issue.
Now Playing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
3. Use online support. Visit TiVo Customer Support online at
www.tivo.com.au/support.
Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Thank you for using the TiVo service!
84
Watching Live TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Recording Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Online Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Audio & Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102