Download Royal Mail Tracked™ User Guide

Contents
1. What is Royal Mail Tracked™?
The features of Royal Mail Tracked™
What tracking information is provided?
What can I send?
What do I need to do to access this service?
2. How do I use Royal Mail Tracked™?
Setting up prior to starting posting
- What is the item label format?
- What sales ordering system do I need?
Activities required when posting items
- How do I present my posting?
- What about postings not covered by my agreement?
3. What if I wish to sort my own items?
4. Value added services
Safeplace™
How does Safeplace™ work?
Royal Mail Local Collect™
How does Local Collect™ work?
5. How do I track my items?
Single items
Multiple items
- Track status report
- Track detail file
6. How does SMS and email notification work?
What messages are sent to customers?
- SMS text
- Email messages
What other reports are available?
7. Where can I get more help or advice?