1
Download Department Telecom Coordinator (DTC) User Guide
Transcript
User Guide - DTC Guide for Mobile Devices Table of Contents Table of Contents ....................................................................................................................... 2 What is a Departmental Telecom Coordinator?..................................................................... 4 Responsibilities of Departmental Telecoms Coordinator ...................................................... 4 Mobile Device (SIM-Enabled) Policy Guidelines ................................................................. 5 Guidelines for Users using their own personal mobile .......................................................... 5 The New Vodafone Mobile Worker Tariff ............................................................................ 5 Vodafone & O2 Contacts Details & Vodafone SLA Guidelines ........................................... 6 Service Level Agreement (SLA) Guidelines - Vodafone ...................................................... 6 O2 Contact Details (for legacy mobiles only) ....................................................................... 8 KCeP Ordering Procedure ..................................................................................................... 8 Vodafone Pricing ............................................................................................................... 8 Vodafone Equipment Credit .............................................................................................. 8 Process to Raise PO ........................................................................................................... 9 Vodafone Billing & Online Portals...................................................................................... 13 Hints & Tips on managing your Department’s Mobiles...................................................... 14 Ordering Devices ............................................................................................................. 14 Device Security ................................................................................................................ 14 Leavers & Joiners ............................................................................................................ 14 Inventory List ................................................................................................................... 14 Recycling of Equipment and Numbers ............................................................................ 14 Disposal of Equipment ..................................................................................................... 15 Ongoing Monthly Bills .................................................................................................... 15 Frequently Asked Questions ................................................................................................ 15 What is the New Mobile Device Policy? ......................................................................... 15 How do contracts work here at the university? ................................................................ 15 How do I move my existing mobiles over to the KCL Contract? ................................... 16 Can users select one of the other networks, i.e. O2, EE or 3? ......................................... 16 Vodafone signal is not very good in one of my users’ areas. What can be done about this? .................................................................................................................................. 16 How will the new policy impact existing mobile users? ................................................. 16 How do I cancel my contract? ......................................................................................... 16 What happens when a university contracted device reaches the end of its minimum term? ................................................................................................................................ 17 Are we able to source mobile devices outside the university Policy? ............................. 17 Page 2 of 23
