Download Magento Troubleshooting

Measure the time delay
Brightpearl goes through several steps to download an order. If you have opened the order too soon you
may miss the final stage of the order/payment creation. If this is the case, refreshing the screen should
display the completed order and payment.
Magento automatically downloads orders every 15 minutes. If you happen to open the recent sales list as
the orders are being created you may see some half completed ones. Refreshing the screen or coming back
a bit later will how the completed orders and payments if this is the case.
If the delay in the payment is greater than 7 minutes move onto the next step…
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Magento Troubleshooting R1.0.docx