Download Administrator`s Guide (User Manual) - Sled

Reviews & Ratings
With The Shop you can allow your customer’s to write reviews and rate your products. To manage
item/product reviews, click on “Customers” then click on “Reviews” and see the “Settings” tab.
Enable
Before your customers can begin writing reviews you must enable this feature. There are three options:
1. Reviews allowed (for specified items) - This option allows you to specify on a per-item basis which
products can be reviewed. When enabled, you must go to the individual item in the Admin and toggle the
“Enable Item Reviews” option.
2. Reviews allowed (All Items) – This option will allow all customers the ability to write a review for any
item in your shop. This will override the individual Item’s settings, so even if the product does not have
the “Enable Item Reviews” option checked, customers can still review it.
3. Disabled. Reviews cannot be written or viewed.
NOTE: Be sure to enter a reasonable “Review Length”, which is the number of characters (how long) the
review can be.
Approval Process
As a precaution The Shop has a built in approval process for reviews. This is to protect your storefront
from displaying malicious or otherwise inappropriate content. Choose “Require Approval” if you want to
supervise any reviews written by your customers. After a review is written, the review will be put into a
“Pending” status. You will need to change the review status to “Approved” in order for the review to
appear. To check for new reviews, just click on “Customers” then “Reviews”. You can also see the reviews
by their status from the product’s page in the Admin, click on the “Reviews” tab.
While there is a “No approval” option, this is not recommended. When selected, all reviews will be
displayed immediately with no supervision, meaning anyone can post anything on your shop pages.
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