Download Citrix Technical Support: Brief Troubleshooting Guide

• Does it happen for all users?
• Is it the same problem if you disable the mappings (drives, printers, …)?
• You can disable mappings within the Citrix Connection Configuration → Client Settings section
• If connecting with Web Client, what is the browser version?
• If connecting with the java client, what is the Java Virtual Machine (JVM) version?
• Do you have the same problem if connecting with the RDP client?
• Are there any proxy/firewalls between the client and the server?
• Does the browser is configured to allow ActiveX script?
6.4.
Related
Knowledgebase
Articles
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CTX075552
Troubleshooting ICA 32-bit and Web Client Connectivity Issues
CTX101666
Prompting the acceptance of a Digital Certificate when downloading the Java Client
CTX101620
Changing Keyboard Layout and Type in Java Client
CTX101845
TS CAL Issue with the ICA Client for Java
CTX103079
Configuring the Java Client to Work with Private Certificates with
MetaFrame Secure Access Manager
• CTX104546 Updating ICA Web Clients for Deployment through Web Interface
• CTX104386 to Determine the Client IP Address of a Web Interface/Nfuse Connection
• CTX104179 UNIX and Macintosh clients automatically launch Java clients even if
a Citrix client exists
• CTX568194 ICA Client File Security: WEB Client Drive Access and the Webica.ini File Explained
• CTX336368 What are the .SRC Files in the ICA Client Directory and on the Install Disks?
• CTX859359 How the Win32 ICA Client determines the value for ClientName
6.5.
Other Relevant
Information
22
• CTX103754 Client for 32-bit Windows Administrator's Guide – Version 8.x
• CTX103289 The evolution of the ICA Win32 clients
• CTX14753 Configuration Guide for the ICA Win32 Clients (INI File Reference)