Download Citrix Technical Support: Brief Troubleshooting Guide

12. MetaFrame® Conferencing Manager
Citrix MetaFrame Conferencing Manager adds intuitive application conferencing to MetaFrame Presentation Server
that eliminates the geographical distance between team members, increases the productivity of meetings, and allows
easy collaboration. For the first time, teams can now share application sessions, work together on document editing,
and conduct online training regardless of the location of individual team members or the access devices or network
connections they’re using.
http://www.Citrix.com/site/PS/products/product.asp?familyID=%2019&productID=8231
12.1. Languages Supported
English
12.2. Administration Guide
• CTX103927 – MetaFrame Conferencing Manager Administration Guide
• CTX103759 – Secure Gateway for Windows Administration Guide
12.3. Troubleshooting Questions to Ask
Installation
• What is the error message you are receiving?
• Send screenshot of error message
• What components have you installed?
• Have you installed the new features of MetaFrame Conferencing Manager 3.0 –
See P14 of the Admin Guide
• Overview of Conferencing Manager components – See P18 of the Admin Guide
• Does the server meet the necessary requirements?
• See System Requirements section on P21 of the Admin Guide
• Are you upgrading from an earlier version of MetaFrame Conferencing Manager?
• See P22 of the Admin Guide for more information
• Are you upgrading the Outlook Add-In
• See P22 of the Admin Guide for more information
• Make sure the Guest Attendee Web Interface component is installed on a Web Interface 3.0 server
• See P43 of the Admin Guide for more information
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