Download Flexor 151 User Manual

Analogue Telephony Adaptor
User Manual
Issue 2
20/10/2006
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Analogue Telephony Adaptor User Manual
The Flexor 151 is compliant with the following standards:
EN 60950-1:2001
EN 55022:1998
EN 55024:1998
EN 61000-3-2:2000
EN 61000-3-3:1995
See chapter 14 for more information.
The Flexor device, Camrivox and the Camrivox device are registered
trademarks of Camrivox Ltd. All other trademarks acknowledged.
Copyright © 2006 Camrivox Ltd, all rights reserved. The contents of this
publication may not be reproduced in any part or whole, transcribed into
any language, or transmitted in any form or by any means, electronics,
mechanical, magnetic, optical, chemical, photocopying, manual, or
otherwise, without the prior written permission of Camrivox Ltd.
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Table of Contents
1
Introduction .......................................................7
Using this Document .......................................................... 8
Typographical conventions.......................................... 8
Special messages........................................................ 8
Getting Support .................................................................. 8
2
Safety information .............................................9
Safety advice....................................................................... 9
Emergency calling.............................................................. 9
3
Getting to know the device...............................10
Parts Check ...................................................................... 10
Buttons and LED indicators ............................................. 11
Ports and connections...................................................... 14
4
Configuring the device .....................................15
Installing the Software ..................................................... 15
Connecting the Hardware ................................................ 15
Step 1. Connect the Ethernet cables and telephone
lines ........................................................................ 16
Step 2. Attach the power connector .......................... 16
Configuring the Flexor 151............................................... 17
Step 1a. Accessing the web pages using
VoiceConnect.......................................................... 17
Step 1b. Accessing the web pages without using
VoiceConnect.......................................................... 17
Step 2. Configuration Pages ...................................... 17
Step 3. Configure your country.................................. 18
Step 4. Configure your VoIP account......................... 18
Setup complete.......................................................... 19
Testing your Setup............................................................ 20
5
Making and receiving phone calls ...................21
Receiving calls.................................................................. 21
Making outgoing calls (using your phone) ....................... 22
Making a VoIP call ..................................................... 22
Making a PSTN call.................................................... 22
Making outgoing calls (using CTI via an attached PC)..... 23
Using the Call History page ....................................... 23
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Using the Address book............................................. 23
Using Click-to-Dial .................................................... 23
Using Dial-by-Name.................................................. 24
Failsafe mode ................................................................... 24
6
Using advanced phone features.......................25
Recall / Hook-flash functionality...................................... 26
Putting a call on hold........................................................ 26
Transferring calls............................................................. 26
Attended call transfer................................................ 27
Blind transfer............................................................. 27
Do-not-disturb.................................................................. 28
Call return ........................................................................ 28
7
Managing the device ........................................29
Accessing the Web pages................................................. 30
From a Windows PC using VoiceConnect ................. 30
From other PCs ......................................................... 30
Web pages overview ......................................................... 31
Messages area........................................................... 31
Configuration area..................................................... 31
Managing Accounts .......................................................... 32
Modifying VoIP accounts............................................ 32
Create a new VoIP account........................................ 33
Setting Region information .............................................. 34
Setting the region ...................................................... 35
Setting the time format ............................................. 35
Setting the Time zone................................................ 35
Viewing the Call History ................................................... 36
Using the Address book ................................................... 37
Adding entries to the address book .......................... 37
Editing the address book........................................... 38
Deleting entries from the Address book................... 38
Call management ............................................................. 39
Setting up Hop on / off ............................................... 39
Setting up Call divert ................................................. 40
Setting up Voicemail redirection ............................... 41
Flexor 151 ......................................................................... 42
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Advanced configuration options.......................43
Voice Settings ................................................................... 43
Volume Settings......................................................... 43
Voice CODEC Selection.............................................. 44
DTMF Mode................................................................ 44
QoS (Quality of Service) Settings...................................... 44
Upstream Bandwidth Shaping .................................. 44
RTP and SIP DSCP..................................................... 45
Network Settings.............................................................. 45
9
IVR Network Configuration ..............................47
Accessing the Network Configuration Menu ................... 47
Configuring Network Settings.......................................... 47
10
Troubleshooting...............................................48
Resetting to factory defaults ............................................ 48
Upgrading the firmware ................................................... 49
Step 1 – Check for firmware updates........................ 49
Step 2 – Confirm update to new firmware ................ 50
Step 3 – Firmware update in progress...................... 50
Step 4 – Firmware Update Complete........................ 51
Diagnostic messages ....................................................... 51
From the web pages .................................................. 51
From the phone handset ........................................... 52
11
Installing the Voice Connect application..........53
About the Voice Connect software ................................... 53
Installing the Voice software............................................ 54
Uninstalling the software ................................................. 57
12
Specification ....................................................58
13
Copyright notices .............................................59
Camrivox........................................................................... 59
Vovida................................................................................ 60
Internet Software Consortium ......................................... 61
14
Declaration of Conformity................................62
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Table of Figures
Figure 3-1 - Flexor 151 LEDs and Buttons ................................................................... 11
Figure 3-2 - Flexor 151 Front Panel LED ..................................................................... 12
Figure 3-3 – Flexor 151 Back Panel LEDs.................................................................... 13
Figure 3-4 - Flexor 151 Rear Connectors and Connections ........................................ 14
Figure 4-1 - Illustration of Flexor 151 Set-up .............................................................. 15
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1
1 Introduction
Introduction
Congratulations on becoming the owner of the Flexor 151. You will now be
able to make low-cost phone calls over the Internet.
Without the Flexor 151 installed, you are only able to use your phone line
to make and receive calls over the PSTN network. These types of calls are
known as PSTN calls.
With the Flexor 151 installed, you are still able to make and receive PSTN
calls but you are now also able to make and receive calls over the Internet;
these types of calls are known as VoIP calls.
To you as a user there is really no difference between making calls over
the Internet or calls over the PSTN network. The difference to you is in the
cost of the calls. VoIP calls are much cheaper than PSTN calls.
By default, the Flexor 151 is configured to make outgoing calls over the
Internet and to receive either VoIP or PSTN calls.
In addition to providing low-cost calls, the Flexor 151 is packed with
enhanced phone features, including:
CTI (Computer Telephony Integration) that enables you to integrate your
phone with your PC, for example, synchronizing your Microsoft Outlook
address book with the Flexor 151.
Hop On/Hop Off facility that enables you to make calls over the Internet via
your mobile phone.
Advanced phone functions such as Call Transfer, Call Hold and Call
Return.
This User Guide will show you how to connect up and start using all the
features provided by the Flexor 151.
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1 Introduction
Using this Document
Typographical conventions
Italic text is used for items you select from menus and drop-down
lists and the names of displayed web pages.
Bold text is used for text strings that you type when prompted by the
program, and to emphasize important points.
Special messages
This document uses the following icons to draw your attention to specific
instructions or explanations.
Note
Provides clarifying or non-essential information on the
current topic.
Provides messages of high importance, including messages
relating to personal safety or system integrity.
Warning
Getting Support
For customer support please contact the company that supplied your
Flexor 151 product.
User manual and other updates can be found at:
http://www.camrivox.com/
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2
2 Safety information
Safety information
Safety advice
For your safety, please adhere to the following safety instructions:
Do not obstruct the ventilation holes of the Flexor 151, or place anything
on top of it.
Place the Flexor 151 on top of a smooth, flat surface such as a table-top.
Do not open the Flexor 151. This could expose you to dangerous voltages
and voids the warranty.
Only use the provided power supply.
If the device or power supply appears damaged, do not use them and
contact your supplier for a replacement
Keep your unit dry, out of direct sunlight, and away from sources of heat.
The telephony ports on the Flexor 151 can carry dangerous voltages, do
not touch or insert foreign objects into the connections, and only connect
approved telephony devices.
Emergency calling
While the Flexor 151 contains features designed to facilitate emergency
calling, Camrivox Ltd. does not guarantee it is suitable for this purpose
and is not liable for any failure to contact the emergency services. Users
should ensure they have a secondary system with which they can make
emergency calls.
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3
3 Getting to know the device
Getting to know the device
Parts Check
In addition to this document, your package should arrive containing the
following:
1. Flexor 151 analogue telephony adaptor
2. Single page Installation Sheet
3. Power Supply
4. PC Installation CD
5. Phone adaptor for converting RJ11 connector to a countryspecific connector
6. Cable for connecting Flexor 151 to a telephone wall socket
7. Ethernet cable
1.
2.
3.
4.
1 Check packagecontents
Before proceeding please confirm that you have items A to F
shown below in your Flexor 151 package. If anything is missing
please contact your supplier.
Quick start guide
Version 2.0
A Flexor 151
B VoiceConnect CD
C Ethernet cable
2 Before installation
D Telephone line
adapter
E Telephone adapter
F Power supply
3 Install VoiceConnect application
(Windows XP/2000 only)
A. Using your existing broadband setup, please ensure that you
can connect to the internet from your PC.
A. Insert the VoiceConnect CD into your CD-ROM drive, this should
start the VoiceConnect installation automatically. If for some
reason the installation does not start automatically:
B. If you are using WindowsXP or Windows 2000 then please
proceed to 3 , otherwise please proceed to 4 .
• Browse to My Computer
• Right click on the CD-ROM drive containing the VoiceConnect CD.
• Select Open from the menu.
• Double-click on the file setup.bat or setup in the window that has just opened.
Internet
B. Once the installation is complete the VoiceConnect application
starts for the first time. You may see a WindowsSecurity Alert
from Windows Firewall, similar to that shown in Fig 1. Click
Unblock in this window to allow VoiceConnect to access your network.
Phone line
C. Once the application has started you should see the
VoiceConnect Interact icon in your task bar, as shown in Fig 2.
* If for some reason the application does not start automatically once the installation is
complete you can start the application manually by clicking on Start > Allprograms >
VoiceConnect >VoiceConnect.
PC
Broadband
Modem/Router
Fig 1.
Fig 2.
Phone
5.
6.
7.
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3 Getting to know the device
Buttons and LED indicators
The Flexor 151 contains a number of buttons and lights called Light
Emitting Diodes (LEDs) that indicate the status of the unit.
Figure 3-1 - Flexor 151 LEDs and Buttons
Indicator
Type
Function
Button /
LED
Answer phone / voicemail button and LED
indicator.
Pressing this button will direct all incoming
calls (both land line and VoIP) to your VoIP
voicemail. This can be useful on occasions
when you do not wish to be disturbed, or when
you are away but expecting an important call
and wish to check the message remotely
(through your VoIP providers voicemail
system).
Directing calls to voicemail using the voicemail
button will divert calls immediately, ie. the
telephone will not ring at all.
See Setting up Voicemail on page 41 for
additional information on voicemail
configuration.
If this LED is flashing it means that you have
voice mail waiting at your VoIP operator’s
voicemail system.
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3 Getting to know the device
Button /
LED
Call divert button and LED indicator. Pressing
this button will direct all incoming calls (both
land line and VoIP) to a specified number of
your choice. An example of when this can be
useful is on occasions when you are away but
expecting an important call and want it
directed to your mobile phone. Pressing the
call divert button will direct calls to the
specified number immediately; the phone will
not ring. See Setting up Call divert on page 40
for more information on Call Diverting.
Line
LED
This indicator is used to indicate when a call is
being made over PSTN (land line) and not VoIP.
For incoming calls this LED may not be of
significance but for outgoing calls it is useful to
know how the call is being made, and
therefore how expensive it is.
VoIP
LED
This indicator is used to indicate when a call is
being made over VoIP. Again, for incoming
calls this may not be of significance but for
outgoing calls it is useful to know how the call
is being made, and therefore how expensive it
is.
If the VoIP indicator flashes rapidly when the
unit is idle, then there is a problem with VoIP,
and the unit will likely be in failsafe mode.
See Failsafe mode on page 24 for further
information.
LED
This E-Mail LED is reserved for future use.
Figure 3-2 - Flexor 151 Front Panel LED
The front panel also includes a single LED which indicate the status of the
power connection to the device:
LED state
Solid red
Unlit
Description
The device is receiving power.
The device is not receiving power.
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3 Getting to know the device
Figure 3-3 – Flexor 151 Back Panel LEDs
The back panel also includes two LEDs which indicate the status of the two
Ethernet ports:
LED state
Description
Solid green
The network connection is operational and is connected at
10Mbits/s.
Solid orange
The network connection is operational and is connected at
100Mbits/s.
Unlit
There is no network connection or the Ethernet cable is
removed from the port.
Flashing
during startup
Flashing on/off while the device is booting. After about 1015 seconds, solid green or amber to indicate that the
device can communicate with your network.
Flashing
during
operation
Flashing when the device is sending or receiving data from
the network. It may be unlit, flashing, or appear solid
depending on the current activity.
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3 Getting to know the device
Ports and connections
The rear panel contains the ports for the unit's phone, data and power
connections.
Figure 3-4 - Flexor 151 Rear Connectors and Connections
Cable
Function
To Power
Adaptor
Connects to the power supply using the supplied
power cable.
To Phone
Connects to the phone using your existing phone cable.
(If required, an adaptor is supplied to convert your
phone connector type to the right connector type for
the socket on the device.)
To Phone Line
Connects to your phone line using the supplied phone
cable.
To Broadband
Modem/Router
Connects to your Broadband Modem/Router using the
supplied Ethernet cable
To PC
Connects to your PC using an Ethernet cable.
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4
4 Configuring the device
Configuring the device
This chapter provides basic instructions for connecting the Flexor 151 to
your phone, a computer or LAN and to the Internet and instructions on
configuring the device.
This chapter assumes that you have already established a broadband
service with your Internet service provider (ISP). These instructions
provide a basic configuration that should be compatible with your home or
small office network setup. Refer to the subsequent chapters for
additional configuration instructions.
Installing the Software
Note
Before connecting the device, it is recommended that you
install the Voice Connect application on your PC. This
application helps to configure the Flexor 151. For more
information, see Installing the Voice Connect application on
page 53.
Connecting the Hardware
This section describes how to connect the device to the wall phone socket,
your phone, the power outlet and your computer(s) network.
The single-page Installation Sheet provided in the packaging with the
Flexor 151 should be referred to for instructions and help on cabling.
The diagram below illustrates the suggested connection set-up:
Internet
Broadband
Modem/Router
Phone line
PC
Flexor 151
Phone
Figure 4-1 - Illustration of Flexor 151 Set-up
For detailed connection information see Figure 3-4 on page 14.
Figure 4-1 above shows the Flexor 151 connected inline with a PC, and
this is often the easiest way to install the Flexor 151. By taking the existing
Ethernet cable attached to your PC and using it to connect the Flexor 151,
you can be more certain that the Internet connection is valid.
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4 Configuring the device
However, if it is not convenient for you to install the Flexor 151 in this
network setup, you are free to connect it in any manner as long as the PC
and the Flexor 151 are on the same local network.
The steps to follow to connect the Flexor 151 are described below.
Step 1. Connect the Ethernet cables and telephone lines
Connect the provided phone cables to the appropriate ports of the device
as shown on the Installation Sheet. If required, use the phone adaptor to
convert the RJ11 connector to a suitable connector for your country.
Connect the provided Ethernet cable to the appropriate port on your device
and connect your PC to the device using another Ethernet cable.
Step 2. Attach the power connector
Connect the AC power adapter to the Power connector on the back of the
device and plug the adapter into a wall outlet or power strip.
Turn on the power to the Flexor 151. The Flexor 151 will start up and
assuming it is connected to your network via an Ethernet cable it will
determine the best settings for your network.
If you wish to manually change the network settings see section IVR
Network Configuration on page 47 for more information.
Note
If your Flexor 151 has been supplied to you by your Voice
Over IP Operator or ITSP then you probably do not need to
configure the Flexor 151 to make VoIP calls. Once connected
correctly the Flexor 151 will configure itself automatically
with your operator’s settings enabling you to make calls
straight away. If this is not the case see Configuring the
Flexor 151 below.
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4 Configuring the device
Configuring the Flexor 151
This section describes how to configure the Flexor 151 using the Flexor
151 management web pages. Follow Step 1a if using VoiceConnect, else
follow Step 1b.
Step 1a. Accessing the web pages using VoiceConnect
Assuming VoiceConnect is installed and running, once the Flexor 151 and
PC are on the same network and powered-up, the following dialog box will
be displayed after a short time (up to 30 seconds):
Click on Configure Now.
Step 1b. Accessing the web pages without using VoiceConnect
If you have not installed the Voice Connect application, lift the phone
receiver and press the ‘#’ button twice. The Flexor 151 will play an audio
message describing the URL that you need to enter in a browser window
to access the Flexor 151 management web pages. Enter this URL in a
browser window. The Flexor 151 management web pages will be
displayed.
Note
If you have problems with either steps 1a or 1b, or when
picking up an attached telephone handset you hear a
diagnostic message – please see Troubleshooting on page
47.
Step 2. Configuration Pages
Having followed step 1a or step 1b you should now see a web page
displaying the Flexor 151 management web pages:
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4 Configuring the device
Step 3. Configure your country
The first task is to select your country. The Flexor 151 will attempt to
automatically detect which country you are in as shown below:
If you wish you can override this setting by choosing an alternative country
from the Region or country pull-down menu. Once you are happy with
your country selection, click on Next >.
Step 4. Configure your VoIP account
Now you must configure your VoIP account settings so that you can make
VoIP calls over the Internet:
Choose the name of your ITSP (Internet Telephony Service Provider) from
the list box.
Note
If your ITSP is not displayed in the list box, click on the here
link to enter your settings manually. Refer to Managing
Accounts on page 32 for more information.
Click on Next >. Now enter your VoIP account details:
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4 Configuring the device
Your ITSP should have provided you with a user name and password,
either by email or by post. Enter these details along with (optionally) your
own name.
Click on Finish. A message is displayed briefly, informing you that the
device is contacting your ITSP to verify your account details.
Click on Return Home. The home page is displayed with a message
informing you that the device is connected and working properly:
Setup complete
The above steps are the only configuration tasks that are required in order
to begin using your Flexor 151. Subsequent telephone calls will now
default to using VoIP instead of the PSTN land line.
For more information about the Flexor 151 management web pages refer
to Managing the device on page 29.
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4 Configuring the device
Testing your Setup
Once you have connected and configured your network to include the
device, you should check the following to ensure that everything is working
correctly.
Verify that the LEDs are illuminated as described in Buttons and LED
indicators on page 11.
If the LEDs are illuminated as expected, test your Internet connection from
a LAN computer. To do this, open your web browser, and type the URL of
any external website (such as http://www.yahoo.com).
Make a test telephone call to see that all is working; confirming that the
VoIP LED is illuminated during the call.
If any of the above checks have failed, then refer to Troubleshooting on
page 47 for more information.
Refer to Making and receiving phone calls on page 21 to start using your
Flexor 151 to make phone calls.
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5
5 Making and receiving phone calls
Making and receiving phone calls
This chapter describes how to use the Flexor 151 to make and receive
phone calls:
Receiving calls on page 21
Making outgoing calls (using your phone) on page 22.
Making outgoing calls (using CTI via an attached PC) on page 23.
Failsafe mode on page 24.
Receiving calls
This section describes how the Flexor 151 receives different types of
phone calls.
Receiving phone calls on the Flexor 151 is extremely straightforward, but
there are some features to note:
The Line and VoIP indicators will flash to indicate which line the incoming
call is received on.
If your telephone is Caller ID capable, the number (and possibly the name)
of the caller will be displayed on your telephone.
For incoming VoIP calls if the number of the incoming caller is in your
address book, the Flexor 151 will automatically convert the number to the
name in your address book.
If the Flexor 151 Call Divert button has been pressed then the incoming
call will be redirected immediately and the telephone will not ring. (See
Buttons and LED indicators on page 11 for further details).
If Call Divert or Voicemail has been setup from the management web
pages (but the Call Divert button has not been pressed), then the call will
be redirected. The redirection will occur after a user-specified number of
rings. (See Call management on page 39 for further details.)
If a call is received in the middle of another call, a periodic call waiting
beep will be played in the existing call. You can switch between the two
calls by pressing the Hook button or the Recall button on your telephone.
See Recall / Hook-flash functionality on page 26 for more information on
this and other advanced call functions.
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5 Making and receiving phone calls
Making outgoing calls (using your phone)
This section describes how to use the Flexor 151 to make outgoing calls
using your phone.
Making a VoIP call
By default, all calls will be made using VoIP; however this setting can be
overridden by pressing the telephone hook button or the Recall button.
(See Making a PSTN call on page 22 for more information).
When making a VoIP call the following points should be noted:
To dial a land-line number, dial the number as normal, but always
remember to prefix it with the area code (even if the number is a local
number).
To dial another VoIP user using a telephone number, lift the telephone
receiver and dial their number.
To dial a VoIP user using a SIP URI, you must use the address book feature
of the Flexor 151 as a URI cannot be entered using your phone’s numeric
keypad. For more information, refer to Making outgoing calls (using CTI
via an attached PC) on page 23.
By default the Flexor 151 will give you 4 seconds to complete dialing a
number after the last digit has been pressed. However, if you dial the
number quickly and want to be connected immediately you can dial ‘#’ at
the end of the number to tell the Flexor 151 that no more digits will follow
(and not to wait 4 seconds).
Note
Your Voice Over IP operator may have configured your unit
to dial immediately as soon as a valid phone number has
been entered.
Making a PSTN call
By default, outgoing calls are made over VoIP. But in some situations you
may prefer for the call to be made over your land-line.
Note
Your Voice Over IP operator may have configured certain
phone numbers to be dialed automatically over your land
line without you needing to follow the instructions below.
To force a call to go out over your land line instead of VoIP, do the
following:
Lift your telephone receiver.
The dial-tone you hear will be your VoIP dial-tone.
Press the Recall button on your telephone to indicate you wish to
make a land-line call. (The button is often labeled Recall or
sometimes just R.)
See Recall / Hook-flash functionality on page 26 for more information on
how to use the Recall button.
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5 Making and receiving phone calls
After pressing Recall you will hear another dial-tone that is probably very
similar to the dial-tone heard in step (2), but the new dial-tone is from your
land-line.
Any number you dial at this second dial-tone will be made over your landline and not over VoIP.
To return back to normal, so that calls are made using VoIP, simply hangup the phone at the end of your land-line call.
Note
Refer to the LEDs on your Flexor 151 to check whether or not
your call is being made over VoIP or your land-line. For more
information, see Buttons and LED indicators on page 11.
Making outgoing calls (using CTI via an attached PC)
This section describes how to use the Flexor 151 to make outgoing calls
using Computer Telephony Integration (CTI) from an attached PC. All calls
described in this section are VoIP calls.
Using the Call History page
You can dial a number from your PC using the Call History page. Follow
the procedure below:
Click on the Voice Connect application icon to display the the Flexor
151 management web pages.
Click on the Call History link. The Call History page is displayed
showing the names and numbers of all recent incoming and outgoing
calls.
Click on the number you wish to call. The phone will briefly ring to
confirm that the number has been selected.
Lift the phone receiver and the number will be dialed automatically.
Using the Address book
You can dial a number from your PC using the Flexor 151 built-in Address
book. Follow the procedure below:
Click on the Voice Connect application icon to display the the Flexor
151 management web pages.
Click on the Address Book link. The Address Book page is displayed
containing the names and numbers of your contacts.
Click on the number you wish to call. The phone will briefly ring to
confirm that the number has been selected.
Lift the phone receiver and the number will be dialed automatically.
Using Click-to-Dial
Click-to-Dial is a feature that enables you to dial any phone number or SIP
URI that is on your Windows desktop. For example, you could have
received a phone number in an email or found it on a web page.
To use the Click-to-dial feature, follow the procedure below:
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Highlight the phone number on the screen, and copy it to the
clipboard (usually by pressing Ctrl-C, or right-clicking and choosing
Copy from the menu displayed).
Right-click on the Voice Connect application icon in the bottom right
of your Desktop.
Choose the option Dial <number> from the menu displayed. (Where
number is the number you have copied.) Your phone will give a brief
confirmation ring.
Lift the phone receiver and the number will be dialled automatically.
Using Dial-by-Name
This feature is closely tied to the Address book mentioned above It enables
you to dial a number from your Address book by spelling out the name of
the person in the Flexor 151 Address book.
It works in a similar way to predictive text when sending text messages on
a mobile phone. You spell out the name to dial until you have spelt out
enough characters that a unique match can be made from your address
book.
To use the Dial-by-name option, follow the procedure below:
Dial # after lifting the receiver. A voice prompt will ask you to spell
out the name to dial on your phone number pad. Keep spelling out
characters until a match has been made.
Once a match has been made, stop spelling out characters. At this
point, if the address book only has one number for the name, the
number will be dialed.
However, if several alternative numbers are available for Work, Home
or Mobile, you will be prompted to press W (9), H (4) or M (6)
respectively to choose which number to dial.
Failsafe mode
In some situations it is not possible to make VoIP calls, for example, if your
Internet connection goes down, or if there is a power cut. In such
situations your Flexor 151 will enter a Failsafe mode. The purpose of this
mode is to enable your telephone to make phone calls, albeit over your
land line rather than VoIP, even in the event of problems.
If ever Failsafe mode is entered you will hear a recorded diagnostic
message describing the problem (except in the power failure case). This
should help you to resolve the problem.
As soon as the problem is corrected the device will automatically leave
Failsafe mode. When you take the phone off-hook you will hear a dial-tone
instead of the diagnostic message.
See Diagnostic messages on page 51 for more information on these
diagnostic messages.
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6 Using advanced phone features
Using advanced phone features
One of the advantages of VoIP is that it offers advanced telephony features
such as:
Putting a call on hold
Transferring calls
Call waiting
Do not disturb
Call return
This chapter describes how to use the above features with your Flexor 151.
It is still possible to use all the PSTN features you have setup on your
phone such as Call Return and Voicemail. To access these features, use
hook flash / recall to get to the PSTN line. (See Recall / Hook-flash
functionality page 26). In addition, all incoming PSTN call features will still
work as normal, including CLI and CID.
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Recall / Hook-flash functionality
To access certain VoIP functions described in this chapter it is necessary
to perform a Recall or Hook-flash. The majority of phones have a
dedicated button for this purpose. The button is often labelled Recall or
sometimes just R.
Note
Do not confuse ‘Recall’ with ‘Redial’. This is a different button
with different functionality.
For phones that do not have a Recall button it is possible to simulate the
functionality of the Recall button by performing a Hook-flash. As its name
suggests, a Hook-flash is performed by briefly tapping the button that is
pressed when you replace the receiver to hang-up. In effect when doing a
Hook-flash, although you tap the button with your hand, you momentarily
hang-up the call, instantly lifting the receiver as soon as it is put down.
Refer to the documentation supplied with your phone for more information
about accessing Recall functionality.
Putting a call on hold
There are two common situations where it is convenient to place a call on
hold:
To answer a second incoming call that comes in during an existing
call (known as Call waiting).
To dial a second person in the middle of an existing call.
In both cases the current caller is placed on hold by pressing the Recall
button.
After the current caller is placed on hold, you will either be connected to
the incoming call (case 1 above), or you will be presented with a VoIP dialtone enabling a second person to be dialed (case 2 above).
As described in Receiving calls on page 21, you are informed of a second
incoming call (Call waiting) by a series of periodic beeps during the
existing call.
You can switch back to the person on hold, or swap between two callers by
pressing the Recall button multiple times.
Transferring calls
It is possible to transfer an incoming call to another number. You can do
this in two ways:
Attended transfer – where you speak to the recipient of the
transferred call before transferring the incoming call to them.
Blind transfer – where you transfer a call immediately without
speaking to the recipient of the call (the transferee).
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Attended call transfer
The process of performing an attended transfer is very similar to placing
a call on hold to dial two people as described in the previous section.
The procedure to follow is:
1.
The phone rings, and you pick-up to speak to the new caller.
2.
You decide that they need to be transferred to another person.
3.
You place the caller on hold by pressing the Recall button (described
in Recall / Hook-flash functionality on page 26).
4.
You are presented with a dial-tone enabling you to call the person to
whom you wish to transfer the call (the transferee).
5.
You dial the number of the transferee and wait for them to answer the
call.
6.
After speaking to the transferee and confirming they wish to receive
the transferred call, you simply hang-up your phone to connect the
other two parties.
Blind transfer
A blind transfer is similar to an attended transfer but works as follows
(steps 5 and 6 are different from the steps above):
Note
1.
The phone rings, and you pick-up to speak to the new caller.
2.
You decide that they need to be transferred to another person.
3.
You place the caller on hold by pressing the Recall button (described
in Recall / Hook-flash functionality on page 26).
4.
You are presented with a dial-tone enabling you to call the person to
whom you wish to transfer the call (the transferee).
5.
You dial the number of the transferee. However, before dialing the
number you prefix it with *90, and press # at the end. So, for example,
to perform a blind transfer to the number 123456, you would dial
*90123456#.
6.
Before speaking to the transferee (while the phone is still ringing)
simply hang-up your phone to connect the other two parties. The
incoming caller will be connected while the phone is ringing, and will
be the first person to speak to the transferee.
Note that for billing purposes you may be billed for the call to
the transferred number, even though you do not have a
conversation with them.
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6 Using advanced phone features
Do-not-disturb
The Do-not-disturb feature can be enabled in two ways:
Pressing the Voicemail button as described in Buttons and LED indicators
on page 11.
Dialling *20, and then hanging-up.
You can tell if Do-not-disturb is enabled by examining the voicemail LED
indicator, or by listening to the dial-tone. A special “stuttered” dial-tone is
played if Do-not-disturb is enabled.
The preferred and easiest method for enabling Do-not-disturb is method 1
above. Method 2 differs in that if do not disturb is enabled by dialing *20,
then only VoIP calls will not disturb; incoming land-line calls will still ring
the phone.
To cancel Do-not-disturb, do one of the following:
Press the voicemail button as described in section 4.6.
Dial *80, and then hang-up.
Call return
Call return enables you to ring back the VoIP caller who most recently
called you. It is used by simply dialing *69. It saves you the time of having
to dial the full number to return the call.
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7
7 Managing the device
Managing the device
The Flexor 151 includes a series of Web pages that can be used to manage
and configure all aspects of the device. The web pages enable you to
configure the device settings to meet the needs of your network. You can
access the web pages through your web browser from any PC on the same
local network as the Flexor 151.
This chapter contains the following sections:
Accessing the Web pages
Web pages overview
Accounts
Region
Address Book
Call History
Call Management
Flexor 151
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Accessing the Web pages
To access the Web pages, you need the following:
A PC or laptop connected to the Ethernet port on the device.
A web browser installed on the PC.
The procedure to follow to access the pages is different depending on the
operating system of your PC.
From a Windows PC using VoiceConnect
To access the Web pages from a Microsoft Windows PC with the Voice
Connect application installed, follow the procedure below:
1.
From the PC, double-click on the Voice Connect icon in the Quick
launch toolbar on the Windows Desktop.
A web browser will be launched displaying the Flexor 151
management web pages:
This is the first page displayed each time you access the Web pages.
From other PCs
To access the Web pages from a PC which is not running Windows, follow
the procedure below:
1.
From any of the LAN computers, launch your web browser, type the
network address of the device in the web address (or location) box,
and press [Enter] on your keyboard:
http://network-address
For more information on discovering the network address that needs
to be entered for your device, refer to Step 1b. Accessing the web
pages without using VoiceConnect on page 17.
2.
The Welcome page is displayed.
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Web pages overview
The web pages can be used to configure your device and to view
information about the current settings of the device.
The Home page is the first page displayed each time you log in to the Web
pages.
This page is divided into two areas:
Messages area
Configuration area
Messages area
The Messages area is the area where important status information is
displayed. Examples of status messages appearing in this area are:
Information on whether or not your VoIP connection is operational. If
it is not working, a link is provided to help diagnose any problems.
If a new software upgrade is available for your Flexor 151 a link will
be provided to install it.
Indication if you have any voice mail waiting.
Configuration area
The Configuration area contains a set of options which you can use to
configure the Flexor 151.
The remaining sections of this guide describe the options contained in the
Configuration area of the web page.
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Managing Accounts
Note
It is not possible to change your account details if your Flexor
151 was automatically configured by your Voice over IP
operator.
In this section you can reconfigure your VoIP account settings. You may
wish to do this for several reasons:
To correct a mistake in your original configuration
To switch to an alternative VoIP account
To update your account name but leave the other account settings
unchanged.
To view or modify your VoIP account settings, click on the Accounts button
on the Welcome page. The Accounts window is displayed:
Refer to the following section to manage your accounts.
Modifying VoIP accounts
To modify your current VoIP accounts, follow the procedure below:
To select a new VoIP provider, select the new provider from the dropdown list box. The Account Settings fields are automatically updated
with the details of the selected provider.
Edit the fields individually as required. It is possible to change the
Your name field which is the name used by the device for all calls you
make. All other settings should not normally need to be changed
unless you are specifically instructed to do so by your VoIP provider.
Click on Update.
The home page is displayed containing the following message in the
Configuration area:
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7 Managing the device
1.
Click on here to reboot the device. A final message is displayed
asking you to confirm that you wish to reboot the device:
2.
Click on Reboot to reboot the device. The web browser is closed
and the device is rebooted.
The new VoIP account settings will now be used for all future
calls.
Create a new VoIP account
To create a new VoIP account:
Follow the procedure in the previous section to display the Accounts page.
To create a new account you can either:
Use the configuration wizard.
Enter the settings manually.
It is recommended that you use the Configuration wizard to create a new
account.
To use the Configuration wizard, click on the here link on the Accounts
page. The following page is displayed:
Refer to Step 4. Configure your VoIP account on page 18 for the procedure
to follow to create your account using the Configuration wizard.
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To enter the new account settings manually, click on the Manual Setting
link. The following window is displayed:
Enter the details for your new account in this window:
Enter a name for the account followed by all the details of the
account. (Your VoIP account provider should have provided you with
all the details shown on this page.)
Click on Save Settings when you have added all the details for the new
account.
The Accounts page will be displayed and from the drop-down list box
a new entry will have been created, prefixed with Manual to identify
this account as one that has been manually entered.
Setting Region information
The Region web page enables you to configure the region where you are
using your device and the time zone for that region. Setting the time zone
ensures that your device is always using the correct time.
To configure region information, click on the Region link in the Home
page. The Regional Settings window is displayed:
From this page you can set the following information:
The Region or Country where you are using the device
The Time format for displaying the time on subsequent web pages.
The time can be displayed in 12-hour or 24-hour format.
Time zone for the region where you are using the device.
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Setting the region
The region where you are using the device is setup when you first
configure the device and so you should normally not need to change this
setting. (See Step 3. Configure your country on page 17.)
To set the region or country where you are using the device, follow the
procedure below:
Choose the country from the Region or country drop-down list box.
Click on Save Changes.
The Home page is displayed.
The call progress tones are also updated to use the tones specific to the
region that has been selected.
Setting the time format
All call information displayed by the web pages contains details about the
time of the call. You can configure the display of this time to be shown in
12-hour or 24-hour format.
To set the time format, follow the procedure below:
Click on the radio button alongside the time format you require in the
Time format field.
Click on Save Changes.
The Home page is displayed. The messages window will show the new
time format in the top-right corner of the window.
Setting the Time zone
To set the time zone for your region, follow the procedure below:
Choose the time zone from the Time zone drop-down list box.
Click on Save Changes.
The Home page is displayed. The Messages window will show the new
time zone displayed in the top-right corner of the window, alongside the
time.
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Viewing the Call History
In the call history subsection of the Flexor 151 web pages you can view
recently received calls, and recently dialed numbers. Viewing recently
received calls is useful if you have been away from your phone for a while
and wish to check if you have missed any calls.
To view the Call history for your device, click on Call History from the
home page. The Call History window is displayed:
The window displays calls that you have made and calls that you have
received. The call history is cleared following a reboot of the device, so the
history contains a record of all calls made and received since the last time
that the device was rebooted.
For both received and dialed calls you can dial the number to return the
call by clicking the number on the web page. For more information, refer
to Making and receiving phone calls on page 22.
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Using the Address book
Your Flexor 151 has a built-in address book, and this is accessed through
the Address book link from the Home page:
The address book has several purposes:
To look up the name of incoming calls, and present the name of the
caller instead of their number on the phone display.
To speed dial numbers from the address book.
To dial SIP URIs (addresses).
This section describes how to use the address book:
Adding entries to the address book on page 37.
Editing the address book on page 38.
Deleting entries from the Address book on page 38.
Adding entries to the address book
The easiest way to add entries to the address book for all your contacts is
to import entries from your Microsoft Outlook contacts on your PC.
To manually add entries to the address book, follow the procedure below:
Click on Add in the Address book window.
The following window is displayed:
Enter the full name of the contact in the Name field. This includes
first name and second name.
Enter the phone numbers of the contact in the Home, Work and
Mobile fields. (You do not have to enter a number in every field.)
Click on Add.
The new contact (e.g. Fred Smith) is added to the address book:
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If this contact has any entries in the Call History log, then the log will be
automatically updated to show the name of the contact alongside the call
entry.
In addition, any future calls received from any of the numbers associated
with this caller will be displayed on your PC using the name of the caller
rather than their number. See Using the Call History page on page 34
Once a name and number are in the address book you can also use your
PC to dial the number in a variety of ways, see Making outgoing calls
(using CTI via an attached PC) on page 23 for further details.
Editing the address book
To edit the details of a contact in the address book, follow the procedure
below:
Click on the Change link in the Address book window alongside the
contact you wish to edit.
The following window is displayed containing the details of the
contact:
Edit the phone details of the contact.
Only the phone numbers of the contact can be edited.
If you need to change the name of the contact, you will have to delete
the contact. See Deleting entries from the Address book on page 38.
Click on Update.
The updated details are displayed in the Address book window.
Deleting entries from the Address book
To delete a contact from the Address book, follow the procedure below:
Click on the Delete link in the Address book window alongside the
contact you wish to delete.
The following window is displayed asking you to confirm that you wish
to delete the contact:
Click on Confirm Delete to delete the contact from the Address book.
The Address book window is displayed with the deleted contact
removed from the list of contacts.
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Call management
The call management section of the Flexor 151 web pages allow you to
configure what happens to incoming land-line calls. This configuration is
closely tied to the buttons on the Flexor 151 as described in Buttons and
LED indicators on page 11.
The Call Management page is shown below:
A number of different actions are possible for an incoming call:
Ring the phone as normal; eventually ringing-out to voicemail if the
call is not answered in time.
Allow the phone to ring a specified number of times, and then do one
of the following:
Redirect to voicemail
Divert to a specified number
Enter hop on/off mode (if the incoming call was over a land line)
Note
Note that only one of the above (voicemail, divert, hop on/off)
features can be used at once.
By default, none of these above actions are enabled on the device. An
incoming call will either stay ringing or divert to any voicemail feature you
have setup on your home phone.
The following sections describe how to configure the Flexor 151 to enable
the actions described above for incoming calls.
Setting up Hop on / off
Hop on / off enables you to take advantage of VoIP from other phones
such as a mobile phone. The basic idea is that you can use the Flexor 151
to ‘bridge’ between a land-line and VoIP.
So for example, you wish to make an international call from you mobile
phone. This call would be much cheaper using VoIP but your mobile phone
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cannot do VoIP. The solution is to phone up the Flexor 151 from your
mobile, and then get the Flexor 151 to connect you to the international
number over VoIP. You are billed on your mobile phone for a call to your
Flexor 151, and billed for the international call on your VoIP account. But
the combined cost should be much cheaper than making a single
international call on your mobile; especially if the VoIP call is to another
VoIP user and completely free. This example uses a mobile phone, but the
hop on/off feature is useful from many different types of phone.
To enable Hop On/Off for all incoming land-line calls, edit the Call
Management web page as described below:
Select the Enable radio button in the Unanswered call actions
section.
Enter a value in the Number of rings before action field. This value
specifies the number of rings after which you wish calls to be
answered automatically.
Select the Hop on/off radio button in the Please select action
section.
Enter a valid pin number in the Pin field. The number can be up to 6
digits in length. Ideally, you should enter a number of at least 4 digits
Click on Save Settings.
The home page is displayed.
Now, if a call is received from a land line (not VoIP) the Flexor 151 will
answer the call automatically after the specified number of rings. A voice
prompt will ask you to enter your Pin number, (specified by you on the
management web page, preventing unauthorized access). After entering
the Pin number successfully, you will be presented with a VoIP dial-tone.
Now you can dial the number you really want and make a call over VoIP
from your mobile phone.
Setting up Call divert
To enable call diversion for all incoming land-line calls, edit the Call
Management web page as described below:
Enter the phone number to which calls should be diverted to, in the
Call Divert Number field.
Select the Enable radio button in the Unanswered call actions
section.
Enter a value in the Number of rings before action field. This value
specifies the number of rings after which you wish calls to be diverted.
Select the Divert to Call Divert number radio button in the Please
select action section.
Click on Save Settings.
The home page is displayed.
Now if a call is received, after waiting the specified number of rings, the
Flexor 151 will divert the call to the specified number. Note that your VoIP
account will be billed for the diverted part of the call.
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Setting up Voicemail redirection
To enable redirect to voicemail on the Flexor 151 for all incoming calls,
edit the Call Management web page as described below:
Select the Enable radio button in the Unanswered call actions
section.
Enter a value in the Number of rings before action field. This value
specifies the number of rings after which you wish calls to be diverted
to voicemail.
Select the Divert to voice mail radio button in the Please select
action section.
Click on Save Settings.
The home page is displayed.
Note
If you also have an answer phone machine, then you should
ensure that the ‘Number of rings before action’ is less than
the number of rings that you have set for the answer phone.
Otherwise, the answer phone will take precedence and
answer the call before the Flexor 151 voicemail.
Now if a call is received, after waiting the specified number of rings, the
Flexor 151 will divert the call to the Flexor 151 voicemail. Conveniently, the
same voicemail account can be used for calls received from both your VoIP
line and your land-line.
Your ITSP provider will have provided you with details of how to listen to
and edit your voicemail messages. This is typically displayed via a web
page. Refer to your ITSP for more information.
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Flexor 151
The Flexor 151 Status web page allows you to control various settings of
the device and to view diagnostic information about the device.
The Flexor 151 web page is shown below:
The page provides a summary of the current status of the device,
including:
The Internet connection status.
The current service provider.
The region setting.
The number of calls that have been made.
The number of calls that have been received.
The model and firmware revision number of the device.
From this page you can also perform the following actions:
Check for firmware updates
Perform diagnostic checks
Reboot the device
Reset the device
These actions are described in Troubleshooting on page 47.
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8
8 Advanced configuration options
Advanced configuration options
This section details the following advanced configuration options:
Voice Volume Settings
CODEC Preference
DTMF Mode
QoS Settings
Network Settings
Changing these options may affect your network connectivity, internet
telephony or voice call quality.
Voice Settings
Volume settings, CODEC preference and DTMF Mode can be set from the
Voice Settings menu. This menu is accessed by clicking on the Voice
Settings link on the home page. The diagram below shows the Voice
Settings menu:
Volume Settings
It is possible to change the microphone and speaker volume settings in
each of 3 cases:
VoIP Call
PSTN Call
PSTN Diverted Call, for example, hop on/off, divert to voice mail.
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8 Advanced configuration options
Settings can be changed as follows:
Change the settings by using the – or + buttons or entering a number
between 1 and 10 in the appropriate Volume Setting box.
Changes can be saved by clicking Save Settings.
Voice CODEC Selection
It is possible to change the preferred voice CODEC, this is the CODEC that
will be used in preference for any VoIP call, and to change the CODECs
that are enabled on the Flexor 151. Settings can be changed as follows:
CODECs can be enabled and disabled by checking and unchecking the
check boxes next to each CODEC name in the Voice CODEC Selection
area.
The preferred CODEC can be selected from the CODEC Preference
drop down list.
Changes can be saved by clicking Save Settings.
DTMF Mode
Change settings as follows:
Select either Inband or RFC2833 (RTP) based DTMF support by
clicking on the appropriate radio button in the DTMF Mode section.
Changes can be saved by clicking Save Settings.
QoS (Quality of Service) Settings
QoS (Quality of Service) settings can be set from theQoS Settings menu.
This menu is accessed by clicking on the QoS Settings link on the home
page. The diagram below shows the QoS Settings menu:
Upstream Bandwidth Shaping
When the Flexor 151 is connected between your broadband router or
modem and your PC, the Flexor 151 can shape traffic when a VoIP call is
in progress. This enables the Flexor 151 to guarantee bandwidth for the
VoIP call ensuring high quality calling. You should set the upstream
bandwidth settings to match the upstream bandwidth of your broadband
connection, to ensure that you do not artificially degrade your PCs
networking performance.
To change the settings:
Enter the Upstream bandwidth in Kbps (kilo bits per second). Note
256 Kbps is typical for DSL.
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8 Advanced configuration options
Changes can be saved by clicking Save Settings.
RTP and SIP DSCP
To change the DSCP used for SIP and RTP:
Enter the new DSCP into the RTP and SIP fields.
Changes can be saved by clicking Save Settings.
Network Settings
The Flexor 151 network settings menu can be accessed by clicking the
Network Settings link from the Flexor 151 home page. There are 4
modes supported by the Flexor 151:
Automatic. The Flexor 151 will automatically determine the best
network settings for your network.
DHCP. The Flexor 151 will only use DHCP. This can be used if
automatic network setting detection has failed and your network is
using DHCP.
Emulate PC Settings. The Flexor 151 will automatically emulate the
settings of a single PC attached to the LAN port, with the WAN port
connected to a broadband connection. This configuration mode is
used to enable the Flexor 151 to work directly with a Cable Modem or
for use in situation where the PC has to login to the network via a web
browser, for example, a campus network or a hotel internet service.
Manual. The Flexor 151 enables you to enter all the required IP
settings manually.
The network settings can also be controlled using IVR. See section IVR
Network Configuration on page 47 for more information.
The network settings menu is shown below and includes information on
the current network settings:
In order to select Automatic, DHCP or Emulate PC Settings:
Select the appropriate radio button option.
Changes can be saved by clicking Save Settings.
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8 Advanced configuration options
Once you have saved settings the web browser will display a page
describing the network change that has been made and offers guidance
on how to continue managing the Flexor 151 via the web pages. An
example for the case when DHCP has been selected is shown below:
In order to select Manual settings:
Click on the Manual radio button option. An additional set of
configuration options will appear:
Enter the network IP configuration into the appropriate fields.
Changes can be saved by clicking Save Settings.
Once you have clicked Save Settings you will be shown a page which
will enable you to navigate to the embedded web pages again:
Click on the http://network-address link to return to the management
web pages.
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9
9 IVR Network Configuration
IVR Network Configuration
Accessing the Network Configuration Menu
To access the IVR Network Configuration menu:
Lift the handset
If the product is working correctly and you hear no diagnostic message:
Press ‘#’ to reach the IVR dial by name directory.
Press ‘#’ again to reach the Management Web Page read out.
Press ‘#’ again to reach the Network Configuration menu.
If the product is not working correctly and you hear a diagnostic message:
Press ‘#’ again to reach the Management Web Page read out.
Press ‘#’ again to reach the Network Configuration menu.
In both cases you should hear “Please Choose Mode” to signify that the
Flexor 151 is ready for your network configuration.
Configuring Network Settings
Select configuration mode by pressing the appropriate digit shown below:
‘0’ Automatic
‘1’ DHCP
‘2’ Emulate PC Settings
‘3’ Manual
Note
To understand the meaning of these different network
configuration settings see Network Settings on page 45.
If you entered Automatic, DHCP or Emulate PC Settings you should hear
“OK” to confirm that the settings has been changed.
If you entered Manual you will now need to enter the IP address. To enter
the IP address:
Enter the digits of the IP address using the telephone digits.
Enter a ‘*’ for a ‘.’ in the IP address.
Enter a ‘*’ to complete the IP address entry.
For example, to enter the IP address 192.168.0.1 you would press
192*168*0*1*.
You should hear “OK” to confirm your setting has been accepted. You
should now configure the rest of the settings using the management web
pages, see Network Settings on page 45.
If you hear “Incorrect”, start the process again.
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10
10 Troubleshooting
Troubleshooting
This chapter provides information to help you to diagnose any problems
you may be having with your Flexor 151 device.
Resetting to factory defaults
It is possible to restore your Flexor 151 back to its factory default state.
This action can potentially erase all your settings and address
book entries, so must be careful and ensure that you keep all
the settings that you want to save when asked to do so.
Warning
To reset your Flexor 151 to its factory default state, follow the procedure
below:
Select the Flexor 151 option from the main management web page.
Select Reset Settings in the top of the window.
The following window is displayed:
To reset the device to its factory default state, click on Reset and
Restart.
If you would like to keep some of the settings you have configured for
the device, click on the check box alongside the setting that you want
to preserve and then click on Reset and Restart.
The web browser window is closed and the device is reset.
Note
If you can't access the web pages, it is also possible to reset
the device by powering up the device with the call divert
button held down. Hold down this button until the Answer
Phone and E-Mail LEDs flash alternately on the device.
Release the call divert button. When the LEDs stop flashing
alternately the device has then been reset to factory defaults.
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10 Troubleshooting
Upgrading the firmware
Warning
During the firmware update you must not remove power from
the Flexor 151, or damage could occur. You should always
use the management web pages to reboot your unit – do not
remove the power cable. When in doubt, wait several minutes
to let the unit go idle before removing the power.
From time to time new firmware upgrades will become available for your
Flexor 151 which can be downloaded over the Internet and then
automatically installed on the device.
From the web pages you can check if there is a firmware update available
and if there is an update you can download and install the firmware on the
device.
Alternatively you may receive a new firmware notification in the messages
area, as shown below:
In this case click here in the sentence Click here for more information and
proceed straight to step 2.
To manually check for firmware updates, follow the procedure below:
Step 1 – Check for firmware updates
Select the Flexor 151 option from the main management web page.
Click on the here link on the ‘Please click here to check for firmware
updates’ line on the web page.
If the firmware is up to date the following window is displayed:
Click Next > to return to the main menu.
If the firmware needs updating the following window is displayed:
Click Next > and proceed to step 2.
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10 Troubleshooting
Step 2 – Confirm update to new firmware
A window will be displayed showing the new version of firmware that is
available:
Click Update NOW > to continue with the firmware update process.
Step 3 – Firmware update in progress
During the firmware update do not remove the power or
disrupt the Internet connection to the Flexor 151.
Warning
A window will first show the progress of the firmware download from the
Internet:
A window will then show the progress of the firmware update on the
Flexor 151:
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10 Troubleshooting
Step 4 – Firmware Update Complete
If the firmware update is successful you will see the following window:
Diagnostic messages
From the web pages
The device can run through a series of self-tests to check that every part
of the system is working correctly. The tests include:
Perform a network check of all network connections, including the:
Gateway, and DNS Gateway.
WAN port and LAN port check
DHCP server check
NAT check
VoIP Account information check
To perform the diagnostic checks, follow the procedure below:
Select the Flexor 151 option from the main management web page.
1. Click on the Diagnostics link at the top of the window. After a short
pause while the checks are run, the following window is displayed
containing a report about all the checks that have been run:
Normally, there should be no problems reported.
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10 Troubleshooting
From the phone handset
If there is a problem with your Flexor 151, a diagnostic message will be
played when you try to make a call through the phone handset. The table
below lists common messages and the likely remedy for the problem:
Message
Explanation/Instructions
… Ethernet cable unplugged
You have not plugged in an Ethernet cable to the
Flexor 151 for it to connect to the Internet. If the
Flexor 151 end of the cable is plugged in, check the
other end of the cable, is the other end powered-up?
Does the Ethernet connection LED light up next to the
cable? If not, check your cable.
… there is no Internet connection
available
The cables are plugged into your Flexor 151correctly
but it is not able to connect to your broadband access
device such as your DSL modem or cable modem.
Check your modem is powered and configured to
grant the Flexor 151 access.
… network settings are being
determined
The cables are plugged into your Flexor 151 correctly
but it not able to automatically configure its network
settings. Check that the DHCP server is correctly
configured in your modem. If you have a PC
connected to the LAN port of the Flexor 151, check
that it can access the Internet.
… Internet telephony is
unconfigured.
The cables are plugged into your Flexor 151 correctly,
and it is able to connect to your modem, but you have
not configured your VoIP account settings. Please see
section Configuring the device on page 15 for
instructions on how to configure your Flexor 151. You
will not be able to make VoIP calls until a user name
and password has been entered.
… Internet telephony user name or
password is incorrect
The cables are plugged into your Flexor 151 correctly,
and it is able to connect to your modem, and you have
configured it. However, there is a problem with the
configuration and you have likely made a mistake in
the user name or password. See section Modifying
VoIP accounts on page 32 for further information on
how to re-enter your user name and password.
… there is no Internet telephony
available.
The Flexor 151 is plugged in correctly, however there
is a problem contacting your Internet Telephony
Service provider. If you have a PC connected to the
LAN port of the Flexor 151, check that it can access
the Internet. If the problem persists contact your
Internet Telephony Service provider.
…a firewall is blocking Internet
telephony
The Flexor 151 is plugged in correctly, however your
broadband modem or router may be blocking Internet
telephony traffic. Please check your broadband
modem or router configuration.
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11
11 Installing the Voice Connect application
Installing the Voice Connect application
This appendix describes how to install the Voice Connect application
software for Windows 2000 and Windows XP.
About the Voice Connect software
Before using the Flexor 151 it is recommended that you install the Voice
Connect application on your PC. This application helps you to configure the
Flexor 151 and after installation offers Computer Telephony Integration
features (see section 6 for further information on CTI).
The Voice Connect application runs on any Microsoft Windows PC running
the Microsoft .NET 2.0 framework. Most modern PCs already come with
.NET pre-installed but if missing, it can be installed automatically during
the installation process.
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11 Installing the Voice Connect application
Installing the Voice software
To install the Camrivox Voice Connect software, follow the procedure
below:
Step 1
Turn on your computer.
Insert the Voice Connect CD in your CD-ROM/DVD-ROM drive. Your CD
should automatically start.
If the CD does not start automatically, browse the files on your computer in Windows
Explorer, double-click on the CDROM drive, and double-click on the setup.bat
program.
If you do not have the Windows .NET framework installed on your PC,
the following window is displayed:
Click on Accept. The .NET Framework will be installed on your PC.
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11 Installing the Voice Connect application
Step 2
Once the .NET Framework is installed or if you do have the .NET
Framework installed, the Voice Connect Setup Wizard window is
displayed:
Click on Next to begin the installation of the Voice Connect software.
Step 3
The Select Installation Folder window is displayed:
Click on Next if you are happy with the settings shown in the window.
To change the settings:
Click on Browse to choose a new installation directory.
Click on Disk Cost to view the amount of disk space used by the
software.
Click on Everyone if you wish to install the Voice Connect software for
all users of the PC.
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11 Installing the Voice Connect application
Step 4
The Confirm Installation window is then displayed, informing you that the
software can now be installed. Click on Next to begin installing the
software on your PC.
Step 5
When the installation has finished, the Installation Complete window is
displayed confirming that the installation has been successful:
Click on Close, to close the window.
Note
To use Windows Update to check for critical updates to the
.NET Framework, start Internet Explorer and choose Tools >
Windows Update.
Step 6
The Voice Connect application will now automatically start. The first time
that the application runs you may see a warning similar to this from
Windows Firewall or other firewall software that you are running:
Click Unblock to allow Voice Connect to access your network.
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11 Installing the Voice Connect application
Step 7
A Voice Connect application icon will appear in the Windows icon tray in
the bottom-right corner of your screen:
Now that the Voice Connect software is installed you can connect up and
start using the device. For more information, refer to Connecting the
Hardware on page 15.
Uninstalling the software
There are two ways to uninstall the Voice Connect application. You can
insert the installation CD a second time and a window will appear asking if
you wish to remove the application. Alternatively, the Voice Connect
application can be removed by going to the Windows Control Panel, going
to Add/Remove programs and them removing Voice Connect.
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12
12 Specification
Specification
This appendix provides a complete technical specification of all the
features of the Flexor 151:
Feature
Specification
Interfaces
WAN Interface: Ethernet (10/100)
LAN Interface: Ethernet (10/100)
FXO port: PSTN access including PSTN failsafe
FXS port : Attach telephone handset.
LEDs: Voicemail alert, email alert,
VoIP line, PSTN line, Call-divert,
WAN activity, LAN activity, Power
Management
Configuration, diagnostics, and firmware upgrade
locally or by operator.
HTTP/Web.
Through telephone handset.
Quality of Service (QoS)
Type of Service (ToS)
Unique Camrivox QoS features to prioritise voice
traffic over LAN data traffic.
Power-On Self Test (POST) and diagnostics
Voice algorithms and protocols
SIP, RTP, SDP
VAD, CNG, G.168 echo canceller
Packet Loss Compensator
G.711, G.726, G.729
Adaptive Jitter Buffer
DTMF detection, generation, and relay
G.711 FAX/modem support
PBX features
Receive PSTN calls and VoIP calls at the same time
Call hold, transfer, blocking, waiting, and forwarding
Call history
Caller ID
Dial-by-name IVR
IP features
DHCP client, DNS client
ICMP, TCP/UDP/IP
NAT traversal and STUN
SNTP
HTTP
RIP and RIPv2
Physical dimensions
Measurements: 160 x 120 x 30 mm
Weight: 250grams (9 ounces)
Environmental
5C - 40C operating temperature
5% - 90% non-condensing humidity
Power supply (external)
Input 100 - 240 VAC; 50/60 Hz; 0.5 A
Output 5.0 VDC; 1.5 A
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13
13 Copyright notices
Copyright notices
This appendix contains all copyright notices associated with the
Flexor 151.
Camrivox
Copyright © 2006 Camrivox Ltd, all rights reserved. The contents of this
publication may not be reproduced in any part or whole, transcribed into
any language, or transmitted in any form or by any means, electronics,
mechanical, magnetic, optical, chemical, photocopying, manual, or
otherwise, without the prior written permission of Camrivox Ltd.
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13 Copyright notices
Vovida
Camrivox products include software from Vovida Networks Inc, under the
following conditions:
The Vovida Software License, Version 1.0
Copyright (c) 2000 Vovida Networks, Inc.
All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are
permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of
conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of
conditions and the following disclaimer in the documentation and/or other materials
provided with the distribution.
3. The names "VOCAL", "Vovida Open Communication Application Library", and "Vovida Open
Communication Application Library (VOCAL)" must not be used to endorse or promote
products derived from this software without prior written permission. For written
permission, please contact [email protected].
4. Products derived from this software may not be called "VOCAL", nor may VOCAL" appear
in their name, without prior written permission of Vovida Networks, Inc.
THIS SOFTWARE IS PROVIDED "AS IS" AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, TITLE AND NON-INFRINGEMENT ARE DISCLAIMED. IN NO EVENT SHALL VOVIDA NETWORKS,
INC. OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT DAMAGES IN EXCESS OF $1,000, NOR FOR
ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT
NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR
PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER
IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY
WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This software consists of voluntary contributions made by Vovida Networks, Inc. and many
individuals on behalf of Vovida Networks, Inc. For more information on Vovida Networks,
Inc., please see http://www.vovida.org/
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13 Copyright notices
Internet Software Consortium
Camrivox products include software from the Internet Software
Consortium, under the following conditions:
Copyright (c) 1995, 1996, 1997, 1998 The Internet Software Consortium.
All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are
permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice, this list of
conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice, this list of
conditions and the following disclaimer in the documentation and/or other materials
provided with the distribution.
3. Neither the name of The Internet Software Consortium nor the names of its contributors
may be used to endorse or promote products derived from this software without specific
prior written permission.
THIS SOFTWARE IS PROVIDED BY THE INTERNET SOFTWARE CONSORTIUM AND CONTRIBUTORS ``AS IS''
AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO
EVENT SHALL THE INTERNET SOFTWARE CONSORTIUM OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT,
INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS;
OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN
CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY
WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
This software has been written for the Internet Software Consortium by Ted Lemon
<[email protected]> in cooperation with Vixie Enterprises. To learn more about the
Internet Software Consortium, see ``http://www.vix.com/isc''. To learn more about Vixie
Enterprises, see ``http://www.vix.com''
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14
14 Declaration of Conformity
Declaration of Conformity
DECLARATION OF CONFORMITY
We,
Camrivox Ltd.
of
The Jeffreys Building, St John’s Innovation Park,
Cowley Road, Cambridge CB4 0WS
United Kingdom
declare under our sole responsibility that the product
Flexor 151 VoIP Universal Telephone Adaptor
to which this declaration relates is in conformity with the following standards and/or normative
documents:
EN 60950-1:2001 Information technology equipment – safety – general requirements
EN 55022:1998 Information technology equipment – radio disturbance characteristics – limits
and methods of measurement
EN 55024:1998 Information technology equipment – immunity characteristics – limits and
methods of measurement
EN 61000-3-2:2000 – Electro-magnetic compatibility (EMC) – Limits for harmonic current
emissions
EN61000-3-3:1995 – Electro-magnetic compatibility (EMC) – Limitation of voltage changes,
voltage fluctuations and flicker in public low-voltage supply systems
We hereby declare that the above named product is in conformity to all the essential requirements
of Directive 1999/5/EC.
The conformity assessment procedure referred to in Article 10 and detailed in Annex II of Directive
1999/5/EC has been followed.
The technical documentation relevant to the above equipment will be held at:
Camrivox Ltd., The Jeffreys Building, St John’s Innovation Park,
Cowley Road, Cambridge CB4 0WS, United Kingdom
David Moorhouse
VP Marketing
Date
st
1 October 2006
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