Download AWS Storage Gateway User Guide

AWS Storage Gateway User Guide
Troubleshooting
Issue
Action to Take
You cannot find the IP address of your gateway.
Use the hypervisor client to connect to your host to find the gateway IP
address.
• For VMware ESXi, the VM's IP address can be found in the vSphere
client on the Summary tab. For more information, see Step 2.4: Activate the AWS Storage Gateway (p. 30).
• For Microsoft Hyper-V, the VM's IP address can be found by logging
into the local console. For more information, see Step 2.4: Activate
Your Storage Gateway (p. 50).
If you are still having trouble finding the gateway IP address:
• Check that the VM is turned on. Only when the VM is turned on does
an IP address get assigned to your gateway.
• Wait for the VM to finish startup. If you just turned on your VM, then
it might take several minutes for the gateway to finish its boot sequence.
Your gateway's activation fails • Check that the gateway VM can be accessed by pinging the VM from
when you click the Proceed
your client.
to Activation button in the
• Check that your VM has network connectivity to the Internet. OtherAWS Storage Gateway conwise, you'll need to configure a SOCKS proxy. For more information
sole.
on doing so, see Routing Your On-Premises Gateway Through a
Proxy (p. 141).
• Check that the host has the correct time, that the host is configured
to synchronize its time automatically to a Network Time Protocol (NTP)
server, and that the gateway VM has the correct time. For information
about synchronizing the time of hypervisor hosts and VMs, see Synchronizing Your Gateway VM Time (p. 146).
• After performing these steps, you can retry the gateway deployment
using the AWS Storage Gateway console and the Setup and Activate
Gateway wizard.
• Check that your VM has at least 7.5 GB of RAM. Gateway allocation
fails if there is less than 7.5 GB of RAM. For more information, see
Requirements (p. 11).
You need to remove a disk
For instructions about removing a disk allocated as upload buffer space,
allocated as upload buffer
see Removing Upload Buffer Capacity (p. 173) or Removing Upload
space. For example, you
Buffer Capacity (Gateway-Stored) (p. 181).
might want to reduce the
amount of upload buffer
space for a gateway, or you
might need to replace a disk
used as an upload buffer that
has failed.
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