Download Z4Mplus/Z6Mplus User Guide

Troubleshooting
LCD Error Messages
LCD Error Messages
The LCD displays messages when there is an error. See Table 13 for LCD errors, the possible
causes, and the recommended solutions.
Table 13 • LCD Error Messages
LCD Display/
Printer Condition
ERROR CONDITION
RIBBON OUT
The printer stops; RIBBON
light ON, ERROR light
flashes.
Possible Cause
Recommended Solution
In thermal transfer mode, ribbon is
not loaded or incorrectly loaded.
Load ribbon correctly. See Load
Ribbon on page 62.
In thermal transfer mode, the
ribbon sensor is not detecting
ribbon that is loaded incorrectly.
1. Load ribbon correctly. See Load
Ribbon on page 62. Make sure that
the ribbon is over the ribbon
sensor.
2. Calibrate the sensors. See
Calibrate Media and Ribbon
Sensor Sensitivity on page 92.
In thermal transfer mode, media is
blocking the ribbon sensor.
1. Load media correctly. See Media
Loading Overview on page 36.
2. Calibrate the sensors. See
Calibrate Media and Ribbon
Sensor Sensitivity on page 92.
In thermal transfer mode, the
printer did not detect the ribbon
even though it is loaded correctly.
1. Print a sensor profile. See Print
Sensor Profile on page 91. The
ribbon out threshold (marked by
the word RIBBON) is likely too
high, above the black area that
indicates where the ribbon is
detected.
2. Calibrate the sensors or load
printer defaults. See Calibrate
Media and Ribbon Sensor
Sensitivity on page 92 or LOAD
DEFAULTS on page 77.
If you are using direct thermal
media, the printer is waiting for
ribbon to be loaded because it is
incorrectly set for thermal transfer
mode.
9/18/07
Z4Mplus/Z6Mplus User Guide
Set the printer for Direct Thermal
mode. See Select Print Method
on page 85.
13163L-002 A
121