Download Avaya Troubleshooting Routers Troubleshooting

Getting Help
Sending and Retrieving Files
Sending your configuration files, traces, and router event logs can help
Bay Networks to isolate and solve the problem with your router. You can send
files to and receive them from Bay Networks by using one of the following
methods:
•
Use the Bay Networks anonymous FTP file server.
•
If you can access the Internet, you can use FTP to send configuration files,
traces, router event logs, and so on.
•
Use an asynchronous file transfer program such as Procom.
•
Connect a modem to the problem router and Bay Networks will use
XMODEM commands to retrieve configuration files, logs, and traces.
•
Fax copies to the Bay Networks Technical Solutions Center.
Note: Although Bay Networks has a bulletin board available to contracted
support customers, you cannot transfer files over it.
Use the Bay Networks anonymous FTP file server as follows:
1.
Enter the following command:
ftp 192.32.253.5
2.
Enter the following after the Name prompt:
anonymous
3.
Enter the following after the Password prompt:
ident
4.
To send a file, enter cd incoming; to retrieve a file, enter cd outgoing.
5.
If your company does not have a dedicated directory, enter the following
command to create one:
mkdir <your_company_directory_name>
6.
Enter the following command to access your company directory:
cd <your_company_directory_name>
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