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Download Avaya Business Communications Manager - Intelligent Contact Center User's Manual
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253 Index Numerics 24 Hour Service mode, skillset 120 A Activity Codes 56 agent settings 201 Autopegs 190 Break Time 196 changing 198 creating 197 definition 187 deleting 198 examples 189 how agents use 201 importing 198, 199 Optional 187, 188, 192 Prompted 187, 188, 192 reports 201 skillset 56 skillset settings 201 System Activity Codes 191 System Activity Codes, examples 192 Adding agents to a skillset 64 agents to Contact Center 44 multiple agents to Contact Center 46 Additional Routing Steps 20 Agent adding multiple agents to Contact Center 46 adding to Contact Center 44 assigning to a skillset 64 Autobusy mode 203 changing information 48 deleting 50 dynamic priority 16, 18, 20, 63 Feature Codes 38 listening to skillset mailbox messages 83 logging off 51 monitor 67, 173 parameters 41 resetting password 50 Silent Monitor 173 unassigning 66 viewing in a skillset 66 Assigning Contact Center language option 165 Intelligent Overflow to a skillset 125 Attendant extension 55 Auto Attendant and Contact Center 22 Automatic Answer 20 Automatic timeout 38 Avaya CallPilot call routing 21 Avaya CallPilot Manager interface 29 B Break Time 54 Button programming a memory button 36 C Call call activity, monitoring 179 Distribution Method 251 Dynamic Priority 21 priority 21 Silent Monitor 173 Call Forward on Busy 230 Call Park 229 Call Pickup 229 Call Transfer 229 Caller Directed Transfer 16, 18 Caller ID 168 CallPilot Auto Attendant and Contact Center 22 CCR and Contact Center 22 CallPilot mailbox interface 33 CallPilot Manager 17, 19, 21 starting 27 timeout 29 Caption Expected Wait Time table 135, 140 greeting 116, 140 CCR and Contact Center 22 CFB 230 CFNA 230 Changing Intelligent Contact Center Set Up and Operation Guide
