Download Avaya 1600 Series IP Deskphones Application Note

Avaya Solution & Interoperability Test Lab
Application Notes for VXi OmniCord and VXi UC ProSet
Headsets with Avaya 16xx Series IP Deskphones - Issue 1.0
Abstract
These Application Notes describe a compliance tested configuration comprised of the VXi
OmniCord and VXi UC ProSet Headsets with Avaya 16xx Series IP Deskphones.
VXi UC ProSet is a line of wideband audio, noise-canceling, corded headsets for the Contact
Center and Office markets. The VXi OmniCord provides needed connection and microphone
amplification for Avaya 16xx Series IP Deskphones.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.
PM; Reviewed:
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Solution & Interoperability Test Lab Application Notes
©2013 Avaya Inc. All Rights Reserved.
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1. Introduction
These Application Notes describe the configuration steps required to integrate VXi OmniCord
and VXi UC ProSet Headsets with Avaya 16xx Series IP Deskphones. The VXi UC ProSet is a
line of wideband audio, noise-canceling, corded headsets for the Contact Center and Office
markets. The OmniCord is needed to connect the headset to the Avaya 16xx Series IP
Deskphones.
In this compliance testing, the following headsets and accessories were tested:
•
•
UC ProSet 21V-DC – Binaural, single-wire direct connect headset for headset-ready
phones with a dedicated Headset jack. No amplifier is needed.
OmniCord - Used to connect the above headsets to the Headset port of the Avaya 16xx
Series IP Deskphones.
2. General Test Approach and Test Results
The interoperability compliance test included functionality and serviceability testing. The
functionality testing focused on placing calls to and from the Avaya telephones using the VXi
headsets and adapters, and verifying good talk path in both directions. The type of calls made
included calls to the voicemail, and calls to and from internal extensions and the PSTN.
The serviceability testing focused on verifying the usability of the VXi headsets and adapters
after restarting the Avaya telephones.
DevConnect Compliance Testing is conducted jointly by Avaya and DevConnect members. The
jointly-defined test plan focuses on exercising APIs and/or standards-based interfaces pertinent
to the interoperability of the tested products and their functionalities. DevConnect Compliance
Testing is not intended to substitute full product performance or feature testing performed by
DevConnect members, nor is it to be construed as an endorsement by Avaya of the suitability or
completeness of a DevConnect member’s solution.
Avaya’s formal testing and Declaration of Conformity is provided only on the headsets/handsets
that carry the Avaya brand or logo. Avaya may conduct testing of non-Avaya headset/handset to
determine interoperability with Avaya phones. However, Avaya does not conduct the testing of
non-Avaya headsets/handsets for: Acoustic Pressure, Safety, Hearing Aid Compliance, EMC
regulations, or any other tests to ensure conformity with safety, audio quality, long-term
reliability or any regulation requirements. As a result, Avaya makes no representations whether a
particular non-Avaya headset will work with Avaya’s telephones or with a different generation
of the same Avaya telephone.
Since there is no industry standard for handset interfaces, different manufacturers utilize
different handset/headset interfaces with their telephones. Therefore, any claim made by a
headset vendor that its product is compatible with Avaya telephones does not equate to a
guarantee that the headset will provide adequate safety protection or audio quality.
PM; Reviewed:
SPOC 7/2/2013
Solution & Interoperability Test Lab Application Notes
©2013 Avaya Inc. All Rights Reserved.
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2.1. Interoperability Compliance Testing
The following functionality was verified:
• Placing calls to the voicemail system. Voice messages were recorded and played back to
verify that the playback volume and recording level were good.
• Placing and receiving calls to and from internal extensions to verify two way audio path
and quality.
• Placing and receiving calls to and from the PSTN to verify two way audio path and
quality.
• Answering and ending calls using the headset button on the telephone.
• Using the volume control buttons on the telephone to adjust the playback volume.
• Using the mute control button on the telephone to mute and un-mute the transmitted
audio.
• Using the Hold button on the telephone to Hold the call and Resume button to resume the
call.
• For the serviceability testing, Avaya IP Deskphones were restarted to verify proper
operation of the headset after the reboot was completed.
2.2. Test Results
All compliance test cases passed successfully with the following observations:
1. On the 1608-I IP Deskphone when the call is disconnected the headset button light does not
turn off. It stays on all the time. A fix will be available in the future release of Avaya IP
deskphone firmware. A work around is to manually turn off the headset lamp by pressing the
headset button again.
2. During an active call, do not change the settings of the Compatibility Switch, the call
will drop.
2.3. Support
For technical support and information on the VXi products described in this solution, contact
VXi Technical Support at:
Phone: 800-742-8588 (toll free); 1-603-742-2888 (International)
E-Mail: [email protected]
Website: http://www.vxicorp.com/customer-care/technical-support
PM; Reviewed:
SPOC 7/2/2013
Solution & Interoperability Test Lab Application Notes
©2013 Avaya Inc. All Rights Reserved.
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3. Reference Configuration
Figure 1 illustrates the test configuration used to verify the VXi solution. Avaya Aura®
Communication Manager on S8300D server on G450 and Avaya Aura® Communication
Manager Messaging are installed on the Avaya S8800 Server. An Avaya G450 Media Gateway
provides the VoIP resources for the connectivity of the Avaya 16xx IP Deskphones and a SIP
trunk to the simulated PSTN, used during the compliance tests. VXi headsets are attached to the
headset port of the Avaya IP telephones using the OmniCord supplied by VXi.
Figure 1: Test Configuration
.
PM; Reviewed:
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Solution & Interoperability Test Lab Application Notes
©2013 Avaya Inc. All Rights Reserved.
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4. Equipment and Software Validated
The following equipment and software were used for the sample configuration provided:
Equipment/Software
Avaya Aura® Communication Manager on
S8300D G450 Media Gateway
G450 Media Gateway
Avaya 1608-I IP Deskphones
Avaya 9630 IP Deskphones
VXi UC ProSet 21V-DC Headsets
VXi OmniCord
Release/Version
6.3
33.13.0
H323 12WZ050600BA
H323 3.2.0
N/A
N/A
5. Configure Avaya Aura® Communication Manager
These Application Notes assume that Communication Manager is configured and operational,
and the appropriate endpoints are configured; refer to [1] for endpoint configuration. There are
no additional settings required to be configured for the connection of the VXi headsets to the
Avaya telephones.
6. Install the VXi UC ProSet Headsets
Connect the VXi UC ProSet headsets to the quick disconnect end of the OmniCord. Connect RJ9
connector of the OmniCord into the Headset port of the Avaya 16xx Series IP Deskphone.
The OmniCord has a Control Unit, remove the notched end of the cover to access it. During the
compliance tests in the Lab, the Compatibility Switch set to C for Avaya Phones. The
Microphone Volume Adjustment was set to the maximum volume, by adjusting the control to
the selected volume. The specific values for these settings will change depending on the
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Solution & Interoperability Test Lab Application Notes
©2013 Avaya Inc. All Rights Reserved.
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particular perception of the headset user. For more information on how to adjust these settings,
see [2].
All other functionality of the headset is controlled by the individual buttons on the 16xx
telephone set. No additional configuration is required.
7. Verification Steps
This section provides the steps that can be performed to verify proper installation of the VXi UC
ProSet headset with the Avaya 16xx Series IP Deskphones:
1. Press the Headset button on the Avaya 16xx telephone. Verify dial tone is heard on the
headset.
2. Place a call to another extension.
3. Verify two-way talk path between the headset and the called extension.
4. Press the Mute button on the 16xx telephone and verify the call can be muted/unmuted.
5. Verify the volume can be adjusted by the Volume control on the headset.
6. Disconnect the call by pressing the Headset button on Avaya phones. Verify that the call is
properly disconnected.
8. Conclusion
These Application Notes describe the testing conducted to integrate the VXi OmniCord, and VXi
UC ProSet Headsets with Avaya 16xx Series IP Deskphones. All test cases were completed
successfully.
PM; Reviewed:
SPOC 7/2/2013
Solution & Interoperability Test Lab Application Notes
©2013 Avaya Inc. All Rights Reserved.
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9. Additional References
This section references the Avaya and VXi documentation that are relevant to these Application
Notes.
The following Avaya product documentation can be found at http://support.avaya.com.
[1] Administering Avaya Aura® Communication Manager, Release 6.3, Issue 8, May 2013,
Document Number 03-300509.
Documentation and information for the VXi UC ProSet headsets and adapters can be found at
the following websites:
[2] UC ProSet headsets product information.
http://www.vxicorp.com/products/contact-center-and-office-solutions/corded/vxi-ucproset/
http://www.vxicorp.com/products/contact-center-and-office-solutions/headsetadapters/omnicord/
PM; Reviewed:
SPOC 7/2/2013
Solution & Interoperability Test Lab Application Notes
©2013 Avaya Inc. All Rights Reserved.
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©2013 Avaya Inc. All Rights Reserved.
Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and
™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks
are the property of their respective owners. The information provided in these Application
Notes is subject to change without notice. The configurations, technical data, and
recommendations provided in these Application Notes are believed to be accurate and
dependable, but are presented without express or implied warranty. Users are responsible for
their application of any products specified in these Application Notes.
Please e-mail any questions or comments pertaining to these Application Notes along with the
full title name and filename, located in the lower right corner, directly to the Avaya
DevConnect Program at [email protected].
PM; Reviewed:
SPOC 7/2/2013
Solution & Interoperability Test Lab Application Notes
©2013 Avaya Inc. All Rights Reserved.
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UCProSet21V16xx