Download Compaq Prosignia 170
Transcript
MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Welcome to the Maintenance & Service Guide (MSG) for the Compaq Prosignia 170 Series Computer. This is an online guide designed to serve the needs of those whose job it is to repair Compaq products. Please first read the Legal Notice which contains copyright and trademark information. Then read the How to Use this Guide section, which shows symbol conventions, technician notes, and the serial number location for the unit. Click here for information on the computer's Battery pack and other Power Management information. This MSG will be periodically maintained and updated as needed. To report a technical problem, contact your Regional Support Center or IM Help Center. For content comments or questions, contact the Editor. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Legal Notice The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. © 2000 Compaq Computer Corporation. All rights reserved. Printed in the U.S.A. Compaq, Prosignia Series Registered U. S. Patent and Trademark Office. Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. Windows 98 is a trademark of Microsoft Corporation. The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. Maintenance and Service Guide--Compaq Prosignia Notebook 170 Third Edition (May 2000) Compaq Computer Corporation MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS How to use this Guide Preface This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq Prosignia Series Portable Computers. Compaq Computer Corporation reserves the right to make changes to the Compaq Prosignia Series Portable Computers without notice. Symbols The following words and symbols mark special messages throughout this guide: WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of data. IMPORTANT: Text set off in this manner presents clarifying information or specific instructions. NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information. Technician Notes WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, the user should not attempt to make repairs at the component level or to make modifications to any printed circuit board. Improper repairs can create a safety hazard. Any indications of component replacement or printed circuit board modifications may void any warranty Serial Number When requesting information or ordering spare parts, the computer serial number should be provided to Compaq. The serial number is located on the bottom of the computer. Locating Additional Information The following documentation is available to support this product: ● ● ● ● Compaq Prosignia Series Portable Computer documentation set Introducing Windows 98 Guide Introducing Windows 2000 Professional Guide Service Training Guides ● Compaq Service Advisories and Bulletins Compaq QuickFind ● Compaq Service Quick Reference Guide ● MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Index Page >Models >Features & Controls >Front Bezel Buttons: Pointing Stick Model >Front Bezel Buttons: TouchPad Model >Front Bezel Lights >Left Side Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management Compaq Prosignia Notebook 170 MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Troubleshooting Index Page Follow these basic steps when beginning the troubleshooting process: 1. Complete the Preliminary steps. 2. Run the Power-On Self-Test (POST). 3. Run Computer Setup. If you are unable to run POST or if the problem persists after running POST, perform the recommended actions described in the Troubleshooting without Diagnostics section. Follow these guidelines when troubleshooting: ● Complete the recommended actions in the order in which they are given. ● Repeat POST after each recommended action until the problem is resolved and the error message does not return. When the problem is resolved, stop performing the troubleshooting steps and do not complete the remaining recommended actions. ● ● Refer to Chapter 5 for recommended removal and replacement procedures. NOTE: If the problem is intermittent, check the computer several times to verify that the problem has been solved. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Index Page Removal & Replacement Preliminaries Removal & Replacement Procedures MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Illustrated Parts Catalog Index Page This section helps identify the number associated with each item(s) for the Compaq Prosignia Series Portable Computers. These Numbers are used to order replacement parts. Main System Components Mass Storage Devices Miscellaneous Parts Documentation & Software MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications Index Page This chapter covers the following specifications of Compaq Prosignia Series Portable Computers. Click on a link to go to a particular specification: Physical & Environmental Display Hard Drives CD/DVD Drives Diskette Drive Battery Pack Modem System Memory System Interrupts System DMA System I/O Pin Assignments MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications Physical & Environmental Physical & Environmental Dimensions Display Height Hard Drives Depth Width CD/DVD Weight Drives (minimum Diskette Drive weight, actual weight varies Battery Pack with Modem configuration) System Battery Nominal Memory operating voltage System Average Interrupts operating power Peak operating System DMA power System I/O U.S. Metric 12.4 in. 1.1 in. 9.8 in. 31.4 cm 2.8 cm 24.9 cm 5.3 lbs. 2.09 kg Pin Assignments 50 to 104°F -4 to 140°F Temperature Operating Nonoperating 14.4V (8-cell), 10.8V (6-cell) 15 W 30 W 10 to 40°C -20 to 60°C Relative Humidity (noncondensing) 10 to 90% Operating 5 to 95% Nonoperating Altitude (nonpressurized environment) Operating Nonoperating Shock Operating Nonoperating 0 to 10,000 ft 0 to 30,000 ft 0 to 3048 m 0 to 9144 m 10 G, 11 ms, half sine 240 G, 2 ms, half sine Vibration Operating Nonoperating 0.25 G, 50-500 Hz sine, 1/2 octave/minute sweep 1.00 G, 50-500 Hz sine, 1/2 octave/minute sweep MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications Display Physical & Environmental 14.1-inch XGA, CTFT Display U.S. Metric Dimensions Height Width Diagonal CD/DVD Drives Number of Colors Diskette Drive Contrast Ratio Brightness Battery Pack Pixel Resolution Modem Pitch Format System Configuration Memory Backlight System Character Display Interrupts Total Power System DMA Consumption System I/O Display Hard Drives Pin Assignments 11.22 in. 28.5 cm 8.46 in. 21.5 cm 14.1 in. 35.81 cm up to 16.8 million 150:1 120 nits 125 CD/M2 1024 × 768 RGB Stripe 0.264 × 0.264 mm Edge-Lit, bottom 80 × 25 4.2 W / Inverter (max) 13.3-inch XGA, CTFT Display U.S. Metric Dimensions Height Width Diagonal Number of Colors Contrast Ratio Brightness Pixel Resolution Pitch Format Configuration Backlight Character Display Total Power Consumption 10.6 in. 26.9 cm 8 in. 20.3 cm 13.3 in. 33.8 cm up to 16.8 million 150:1 120 nits 125 CD/M2 1024 × 768 RGB Stripe 0.264 × 0.264 mm Edge-Lit, bottom 80 × 25 4.2 W / Inverter (max) MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications Hard Drives Physical & Environmental User capacity per drive Display Drive height Hard Drives Drive width CD/DVD Drives Diskette Drive Interface type Seek times Battery Pack (typical, including Modem settling) Single track System Average Memory Full stroke System Physical configuration Interrupts Cylinders Heads System DMA Sectors per track System I/O Bytes per sector Logical configuration Pin Cylinders Assignments Heads Sectors per track Transfer rate Media Interface 6 GB 12 GB 18 GB 6.4 GB 12 GB 12 GB 0.5 in/12.5 0.5 in/12.5 .5 in./12.5 mm mm mm 2.75 in./70 mm 2.75 in/7 mm 2.75 in/77 mm ATA-4 ATA-4 ATA-4 3 ms 13 ms 25 ms 2.5 ms 12 ms 23 ms 2 ms 12 ms 23 ms 9279 6 63 512 23,392 16 63 512 35,152 16 63 512 12,416 15 63 13424 16 63 16383 16 63 86.4 to 153.3 MB/s UDMA 33.3 MB/s 85.5 to 161.6 MB/s UDMA 33.3 MB/s 85.5 to 161.1 MB/s UDMA 33.3 MB/s MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications CD & DVD Drives 24X CD-ROM Drive Physical & Environmental Applicable Disc Applicable Disc CD-ROM CD-ROM (Mode 1, 2 and 3), CD-XA Display ready (Mode 2, Form 1 and Hard Drives 2), CD-I ready (Mode 2, Form 1 and 2), CD-R (read only), CD/DVD CD Plus, Photo CD (Single and Drives Multi-session), Diskette Drive CD-Extra, Video CD, CD-WO (fixed packets only), Battery Pack CD-Bridge Modem Center Hole Diameter .59 in./15 mm System Disc Diameter 12 cm, 8 cm Memory Disc Thickness 1.2 mm System Track Pitch 1.6 µm Interrupts Access Time < 150 ms Random System DMA < 300 ms Full Stroke System I/O Audio Output Level Pin 0.7 V rms Line Out Assignments Cache Buffer 128 KB Data Transfer Rate 2400 KB/s (150 KB/s at 1X) Sustained, 16X 1500 to 3600 KB/sec Variable 16.6 MB/sec Normal PIO Mode 4 < 8.0 seconds (single burst) < 4.0 seconds Startup time Stop time 8X DVD-ROM Drive Applicable Disc DVD-5, DVD-9, DVD-10 CD-ROM mode 1, mode 2 CD-Digital Audio CD-XA mode (Form 1, Form 2) CD-I Ready CD-Bridge CD-R Photo CD (single/multisession) Center Hole Diameter Disc Diameter Disc Thickness Track Pitch Access Time Random Full Stroke Audio Output Level Line Out Headphone Cache Buffer .59 in./15 mm 12 cm, 8 cm 1.2 mm .74 m < 150 ms < 225 ms 0.7 V rms none 128 KB Data Transfer Rate Sustained, 1x CD rate Sustained, 16x CD rate Sustained, 1x DVD rate Sustained, 4x DVD rate Normal IO Mode 4 (single burst) 150 KB/sec 2400 KB/sec 1380 KB/sec 5520 KB/sec 16.6 MB/sec Startup Time Stop time < 15 seconds < 6 seconds 4X DVD-ROM Drive Applicable Disc DVD-ROM, CD-ROM, CD-XA, CD-I, Photo CD, Multi-session, Audio, CD-R, CD-RW Center Hole Diameter .59 in./39 cm Disc Diameter 12 cm/ 8 cm Disc Thickness 1.2 mm Track Pitch .74 µm Access Time Random Full Stroke Audio Output Level Line Out Cache Buffer Data Transfer Rate Sustained, 16x CD rate Sustained, 4x DVD Normal PIO Mode 4 (single burst) Startup Time Stop time < 150 ms < 225 ms 0.7 V rms 128 KB 2400 KB/s (150 KB/sec at 1X) 5520 KB/sec 16.6 MB/sec < 15 seconds < 6 seconds MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications Diskette Drive Physical & Environmental Display Diskette Size Light Height Hard Drives Bytes per Sector CD/DVD Drives Sectors per Track Diskette Drive Battery Pack Modem System Memory 3.5" none .5" / 1.27 cm 512 High density 18 (1.44 MB) 15 (1.2 MB) Low density 9 Tracks per side High Density System Interrupts 80 (1.44 MB) 80 (1.2 MB) Low Density 80 System DMA Access Times System I/O Pin Assignments Track-to-Track (high/low) Average (ms) Settling Time (ms) Latency Average 3 ms/6 ms 94 ms/174ms 15 ms 100 Number of Read/Write Heads 2 MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications Li Ion Battery Pack Physical & Environmental Dimensions Display Height Length Hard Drives Width CD/DVD Weight Drives Energy Diskette Drive Voltage Amp-hour capacity Battery Pack Watt-hour capacity Modem Environmental System Requirements Memory Operating Temperatures Charging Temperatures System Interrupts Recommended Storage System DMA System I/O Pin Assignments U.S. 0.57 4.55 3.93 0.85 Metric in. in. in. lb 1.44 cm 11.50 cm 9.90 cm 0.39 kg 14.4 V 2.8 Ah 40.0 Wh 50°F to 104°F 10°C to 40°C 50°F to 10°C to 40°C 104°F Temperatures 32°F to 140°F No longer than 1 month 0°C to 60°C No longer than 3 months 32°F to 0°C to 45°C 113°F No longer than 1 year 0°C to 20°C 32°F to 68°F MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications Modem Physical & Environmental Compliance Display Hard Drives CD/DVD Drives Diskette Drive Battery Pack Modem System Memory System Interrupts System DMA System I/O Pin Assignments Data Compression Fax Modulation Command Set Cable ITU v.90~6 standard Full ITU-T V.34 compliance Full compliance with: V.21, V.22, V.22bis, V.23, V.32, V.32bis, Bell 103, Bell 212A V.42bis/MNP 5 V. 17 V. 21 (Group III Compatible) V.29 V.27Ter Hayes AT Class 1 Fax 6 Ft. RJ-11 telephone cable MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications System Memory Map Physical & Environmental Display Hard Drives CD/DVD Drives Diskette Drive Battery Pack Modem Size 640 K 128 K 48 K 160 K System Memory System Interrupts 64 K System DMA 15 M System I/O Pin Assignments 58 M 58 M 2M 4G 64 K Memory Address 00000000 0009FFFF 000A0000 000BFFFF System Function 000C0000 000CBFFF 000C8000 000E7FFF 000E8000 000FFFFF Video BIOS 00100000 00FFFFFF 01000000 047FFFFF 04800000 07FFFFFF 08000000 080FFFFF 08200000 FFFEFFFF FFFF0000 FFFFFFFF Base Memory Video Memory Unused System BIOS Extended Memory Super Extended Memory Unused Video Memory (Direct Access) Unused System BIOS MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications System Interrupts Physical & Environmental Display Hard Drives CD/DVD Drives Diskette Drive Battery Pack Modem System Memory System Interrupts System DMA System I/O Pin Assignments Hardware IRQ IRQ 0 IRQ1 IRQ2 IRQ3 IRQ4 IRQ5 IRQ6 IRQ7 IRQ8 IRQ9 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 System Function System timer Keyboard controller Cascaded COM2 COM1 Audio (default)* Diskette drive Parallel Printer Port (LPT1) Real Time Clock (RTC) Infrared System use System use Internal Point Stick or External Mouse Coprocessor (Not available to any peripheral) IDE Interface (Hard Disk and CD-ROM Drive) Fixed Disk Drives on the Expansion Base or Convenience Base PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4. Notes: *Default configuration; audio possible configurations are: IRQ5, IRQ7, IRQ9, IRQ10 or none. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications System DMA Physical & Environmental Display Hard Drives CD/DVD Drives Diskette Drive Hardware DMA 0 1 2 3 Battery Pack 4 Modem System Memory 5 6 System Interrupts 7 System DMA System I/O Pin Assignments System Function Available for audio Entertainment Audio (Default; Alternate = DMA0, DMA3, None) Diskette Drive ECP Parallel Port LPT1 (Default; Alternate = DMA 0, none) DMA Controller Cascading (Not available) Available for PC Card Not Assigned Not Assigned Note: PC Card controller can use DMA 1, 2, or 5. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications System I/O Address Physical & Environmental Display Hard Drives CD/DVD Drives Diskette Drive Battery Pack Modem System Memory System Interrupts System DMA System I/O Pin Assignments I/O Address (Hex) 000 - 00F 010 - 01F 020 - 021 022 - 024 025 - 03F 02E - 02F 040 - 043 044 - 05F 060 061 062 - 063 064 065 - 06F 070 - 071 072 - 07F 080 - 08F 090 - 091 092 093 - 09F 0A0 - 0A1 0A2 - 0BF 0C0 - 0DF 0E0 - 0EF 0F0 - 0F1 0F2 - 0FF 100 - 16F 170 - 177 178 - 1EF 1F0 - 1F7 1F8 - 200 201 202 - 21F 220 - 22F 230 - 26D 26E - 26 System Function (Shipping Configuration) DMA Controller no. 1 Unused Interrupt Controller no. 1 Chipset Configuration registers Unused 87334 "Super IO" configuration for CPU Counter/Timer Registers Unused Keyboard Controller Port B Unused Keyboard Controller Unused NMI Enable/Real Time Clock Unused DMA Page Registers Unused Port A Unused Interrupt Controller no. 2 Unused DMA Controller no. 2 Unused Coprocessor Busy Clear/Reset Unused Unused Secondary Fixed Disk Controller Unused Primary Fixed Disk Controller Unused Joystick (Decoded in ESS1688) Unused Entertainment Audio Unused National 87334 "Super IO" Controller in ArmadaStation/Armada MiniStation 278 - 27F 280 - 2AB 2A0 - 2A7 2A8 - 2E7 2E8 - 2EF 2F0 - 2F7 2F8 - 2FF 300 - 31F 320 - 36F 370 - 377 378 - 37F 380 - 387 388 - 38B 38C - 3AF 3B0 - 3BB 3BC - 3BF 3C0 - 3DF 3E0 - 3E1 3E2 - 3E3 3E8 - 3EF 3F0 - 3F7 3F8 - 3FF CF8 - CFB CFC - CFF Unused Unused ArmadaStation/Armada MiniStation PC Card DMA Selection, Hard Drive Reset, IDE Select, MultiBay Device Identification Unused Reserved Serial Port Unused Infrared port Network Interface in ArmadaStation/Armada MiniStation (Default; Alternate is 320, 340, or 360h) Unused Secondary Floppy Controller (In ArmadaStation/Armada MiniStation when a floppy is installed in the CPU) Parallel Port (LPT1/Default) Unused FM Synthesizer - OPL3 / MIDI Unused VGA Reserved (Parallel Port/No EPP Support) VGA PC Card Controller in CPU PC Card Controller in ArmadaStation/Armada MiniStation Internal Modem "A" Diskette Controller Serial Port (COM1/Default) PCI Configuration Index Register (PCIDIV0-1) PCI Configuration Data Register (PCIDIV0-1) MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Specifications - Physical & Environmental Connector Pin Assignments This appendix provides connector pin assignment tables for Compaq Compaq Prosignia Portable Computers. For more information on connectors, refer to the section on Rear Connectors. Click on a link: Display Hard Drives Parallel Connector CD/DVD Drives Serial Connector Diskette Drive Battery Pack Keyboard/Mouse Modem External VGA Monitor System Memory System Interrupts Universal Serial Bus System DMA Modem System I/O Pin Assignments NOTE: The signals in all tables of this appendix are considered active high unless otherwise indicated by an asterisk (*). Parallel Connector Pin 1 2 3 4 5 Signal Strobe* Data Bit Data Bit Data Bit Data Bit 0 1 2 3 Pin 10 11 12 13 14 Signal Acknowledge* Busy Paper Out Select Auto Linefeed* 6 7 8 9 * = Active Data Data Data Data low Bit Bit Bit Bit 4 5 6 7 15 16 17 18-25 Error* Initialize Printer* Select In* Signal Ground Return to the top. Serial Connector Connector Pin Signal 1 Carrier Detect 2 Receive Data 3 Transmit Data 4 Data Terminal Ready 5 Signal Ground 6 Data Set Ready 7 Ready to Send 8 Clear to Send 9 Ring Indicator Return to the top. Keyboard/Mouse Connector Pin Signal 1 Data 1 2 Data 2 3 Ground 4 +5 V 5 Clock 1 6 Clock 2 Return to the top. Connector External VGA Monitor Pin Signal 1 Red Analog 2 Green Analog 3 Blue Analog 4 Not connected 5 Ground 6 Ground Analog 7 Ground Analog 8 Ground Analog 9 Not connected 10 Ground 11 Monitor Detect 12 DDC2B Data 13 Horizontal Sync 14 Vertical Sync 15 DDC2B Clock Return to the top. Connector Universal Serial Bus Pin Signal 1 +5V 2 Data - 3 Data + 4 Ground Return to the top. Connector Modem Pin Signal 1 Unused 2 Unused 3 Tip 4 Ring 5 Unused 6 Unused Return to the top. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Rear Connectors >Models >Features & Controls >Front Bezel Buttons: Pointing Stick Model >Front Bezel Buttons: TouchPad Model >Front Bezel Lights >Left Side Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management 1. Infrared port 2. Serial connector 3. External monitor connector 4. Docking connector 5. Parallel connector 6. Power connector 7. USB port 8. Keyboard/mouse connector MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Models & Features >Models >Features & Controls >Front Bezel Buttons: Pointing Stick Model >Front Bezel Buttons: TouchPad Model >Front Bezel Lights >Left Side Components >Right side Components >Bottom of Unit Display Processors Hard Drives (removable) Cache Additional Storage Devices Intel Pentium III processors: ● 450 MHz/64MB ● 500 MHz/64MB ● 600 MHz/64MB with SpeedStep ● 650 MHz/64MB with SpeedStep ● 700 MHz/64MB with SpeedStep ● 6 GB ● 12 GB ● 18 GB 256KB On-Die ● ● ● >Rear Connectors >Power Management 13.3 or 14.1 inch XGA CTFT color display true color (24-bit) support ● Memory ● ● ● ● Audio ● 24X CD-ROM drive 8X DVD-ROM drive 4X DVD-ROM Drive 120 MB SuperDisk LS-120 drive 32 MB 64 MB 128 MB 256 MB Compaq Premier•Sound ● 16-bit blaster Pro-compatible stereo audio ● Integrated stereo speakers and microphone ● Ported Speaker enclosures Graphics ● ● Software MPEG1 support DVD movie playback software (optional) ● Internal 4X DVD-ROM drive, 8X DVD-ROM drive, or 24X Max2 CD-ROM Drive ● RCA TV-out port (NSTC/PAL) 2X AGP graphics with 8 MB SDRAM ● ATI Mobility P graphics controller with 8MB SDRAM ● AGP 2X graphics with 66MHz graphics bus ● 1024 x 768 res. with up to 16 M color Communications Integrated Mini-PCI 56K V.901 modem or Mini PCI 56K V.901 modem and Ethernet NIC combination Additional ● Port Replicator Available ● Convenience Base with Features Networking ● 6 or 8 cell Lithium ion battery pack ● or a MultiBay battery pack MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Features & Controls >Models 1. Hard Drive >Features & Controls >Front Bezel Buttons: Pointing Stick Model 2. Stereo speaker/headphone jack >Front Bezel Buttons: TouchPad Model 5. >Front Bezel Lights >Left Side Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management 3. Microphone jack 4. System-on light Battery charge light MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Front Bezel Buttons: Pointing Stick Model >Models >Features & Controls >Front Bezel Buttons: Pointing Stick Model >Front Bezel Buttons: TouchPad Model >Front Bezel Lights >Left Side Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management Display switch Suspend 2. button 3. Power switch 4. Keyboard 5. Speakers Pointing 6. Stick 1. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Front Bezel Buttons: TouchPad Model >Models >Features & Controls >Front Bezel Buttons: Pointing Stick Model >Front Bezel Buttons: TouchPad Model >Front Bezel Lights >Left Side Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management 1. Display switch 2. Suspend button 3. Power switch 4. Keyboard 5. Speakers 6. TouchPad Buttons 7. TouchPad MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Front Bezel Lights >Models >Features & Controls >Front Bezel Buttons: Pointing Stick Model >Front Bezel Buttons: TouchPad Model >Front Bezel Lights >Left Side Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management 1. Hard drive light 2. MultiBay drive light 3. Num Lock Light 4. Cap Lock Light 5. Scroll Lock Light MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Left Side Components >Models >Features & Controls >Front Bezel Buttons: Pointing Stick Model >Front Bezel Buttons: TouchPad Model >Front Bezel Lights >Left Side Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management Composite 1. TV connector Cable lock 2. connector MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Right Side Components >Models >Features & Controls >Front Bezel Buttons: Pointing Stick Model >Front Bezel Buttons: TouchPad Model >Front Bezel Lights >Left Side Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management 1. PC Card slot 2. Audio bass port 3. MultiBay 4. RJ-11 jack (phone line connector) 5. RJ-45 jack (NIC connector) MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Bottom of Unit >Models >Features & Controls >Front Bezel Buttons: Pointing Stick Model >Front Bezel Buttons: TouchPad Model >Front Bezel Lights >Left Side Components >Right side Components >Bottom of Unit >Rear Connectors >Power Management 1. Battery bay 2. Hard drive screw 3. Modem slot cover 4. MultiBay notch 5. MultiBay release latch 6. Fan MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Product Description Power Management >Models >Features & Controls When an electrical outlet is not available or is not convenient, the power management of your battery plays a crucial role in the use of your personal computer. This section explains how to care for your battery to maximize its life and effectiveness. >Front Bezel Buttons: Battery Packs Pointing Your computer accommodates up to two rechargeable battery packs at one time. Stick Model Battery packs are supported in the following areas of your computer: >Front Bezel ● Primary Battery Bay (Primary Battery Location) Buttons: ● MultiBay (Third Battery Location) TouchPad Model With the computer turned off, each battery pack will recharge in less than three >Front Bezel hours. With the computer turned on, each battery pack will recharge in less than five hours. Lights >Left Side Components >Right side Components >Bottom of Unit If two fully charged battery packs are installed, one can be removed while the computer is on without affecting system operation. CAUTION: Before removing a battery pack, ensure that the computer is connected to a fully charged battery pack or AC power source. >Rear Connectors >Power Management WARNING: Your computer contains a lithium-ion battery pack. There is a risk of fire and burns if the battery pack is not handled properly. Do not disassemble, crush, puncture the short external contacts, or dispose of in fire or water. Do not expose to temperatures higher than 60°C. Replace only with the Compaq spare designated for this product. Also, Batteries/battery packs and accumulators should not be disposed of with general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to Compaq, your authorized Compaq Partners, or other agents. Using a New Battery Pack Charge the battery pack in the computer's primary battery bay or MultiBay while connected to an external power source or while docked in the optional convenience base. A new battery pack should be fully charged before it is used for the first time. The battery pack will work without being fully charged, but the NOTE: battery gauge will not show an accurate charge until the battery pack receives its first full charge. Charging Battery Packs Battery packs charge in the following sequence: ● The primary battery (in the primary battery bay) ● A second (optional) battery in the MultiBay Battery packs are discharged in the reverse order, with the battery pack in the MultiBay depleted first. To charge battery packs, follow these steps: 1. With battery packs in the Primary Battery Bay, or MultiBay, connect the power cord to the computer and plug it into an electrical outlet. 2. Turn on the computer if you want to use it while the battery packs are charging. The battery charge light is the right light on the front edge of the NOTE: computer. It turns on (solid) when a battery pack is charging. It turns off when fully charged. It blinks in a low-battery condition. When the battery charge light turns off, the battery packs are fully charged. Power Management continued. -orReturn to Removal & Replacement. Return to the Index page. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Power Management Continued Storing a Battery Pack CAUTION: to prevent damage to a battery pack, do not expose it to high temperatures for extended periods of time. If the computer will be unused and unplugged from an external power source for more than two weeks, remove and store the battery packs. Maximizing Battery Pack Life Battery pack operating time varies depending on the system components, options, and applications used. Battery operating time can increase by as much as 50% by controlling the energy used by the computer and the energy stored in the battery pack. To maximize battery pack life, use the following guidelines: ● Initiate Suspend or Hibernation or turn the computer off when you are not using it. ● ● ● Reduce the display brightness and select a shorter screen save timeout. Keep a battery pack in the computer when you are using the computer with external power. Disconnect external equipment that does not have its own power source (external equipment connected to the computer drains the battery pack). ● Exit modem programs when you are not using them. ● Remove a PC Card when you are not using it. When storing the computer for more than two weeks, remove battery packs and store them separately to reduce the discharge rate and increase battery life. ● ● Store the battery pack in a cool, dry place when it is not in use. High temperatures cause a battery pack to lose its charge more quickly and reduce battery pack life. ● Format diskettes while using external power when possible (formatting diskettes increases the drain on a battery pack). System Beeps Beeps with a Blinking Battery Charge Light When the computer beeps while the battery charge light is blinking, the computer has entered a low battery condition. CAUTION: When you are alerted of a low battery condition, very little battery charge remains. Save your information and take immediate action to resolve the low battery condition. Selecting a Power Source L compliant, enabling monitor energy-saving features may cause NOTE: If your external monitor is not Energy Star video distortion when the screen save timeout occurs. Resolving Low-Battery Conditions If external power is available, do one of the following: ● Connect the computer to an electrical outlet with the AC adapter. ● Dock the computer in a docking base that is connected to external power. ● Plug an optional automobile power adapter/charger into the power connector on the computer and into a vehicle cigarette lighter receptacle. Plug an optional aircraft power adapter into the power connector on the computer and into the in-seat power supply available on some commercial aircraft. An optional aircraft power adapter can be used to run the computer, but cannot be used to charge a battery pack. If a charged battery pack is available, press the suspend button to initiate Suspend (standby), then remove the discharged battery pack and insert a charged battery pack. If neither external power nor a charged battery pack is available, press Fn + the suspend button to initiate Hibernation. or Save your work, then shut down the computer. Restoring from Hibernation after Resolving a Critical Low-Battery Condition Slide the power switch. If the computer does not have enough power to restore your work: 1. Press Ctrl+Alt+Del to abort the restoration. 2. Insert a charged battery pack or connect the computer to external power. 3. Slide the power switch. Charging a Battery Pack A battery pack can be recharged wherever external power is available. NOTE: Charging may be delayed if a battery pack is new, has not been used for 2 weeks or more, or is much warmer or cooler than a comfortable room temperature. To increase the accuracy of all battery charge displays: ● Allow a battery pack to discharge to the low-battery level through normal use before charging it. ● When you charge a battery pack, charge it fully. ● Before charging a new battery pack or a battery pack that has not been used for two weeks or more, calibrate the new battery pack or check the calibration on the unused battery pack. Monitoring the Charge in a Battery Pack Using the Battery Status Tab To access the Battery Status tab, press the Fn+F8 hotkeys or select Start-> Setting -> Control Panel power icon (named Power, Power Management, or Compaq Power, depending on your operating system), then select the Battery Status tab. To display the location of a listed battery, select the corresponding battery icon. A lightening bolt icon beside a battery icon indicates that the battery pack in that location is charging. Using the Battery Meter or Power Meter Icon The battery meter icon, called the power meter icon in Windows 98, changes shape to indicate whether the computer is running on external power or on a full, half-full, or nearly discharged battery pack. To display the battery meter icon in the taskbar, select Start-> Settings-> Control Panel-> Power Management-> Power Meter tab, then select the Show Power Meter on the Taskbar check box. Using the Power or Power Meter Tab To access the tab select Start-> Settings -> Control Panel-> Power Management-> Power Meter tab. ● To view the combined percent of total power remaining in all battery packs in the system, clear the Show the Status of All Batteries check box. ● To view the percent of total power remaining in each battery pack in the system, select the Show the Status of All Batteries check box. Calibrating a Battery Pack Calibration increases the accuracy of all battery charge displays. The calibration utility supports all battery packs that can be used in the computer. Use the calibration utility both to check the calibration of a battery pack and to calibrate or recalibrate a battery pack. A battery pack cannot be calibrated unless the utility reports that it needs calibration. The following is a list of important information concerning the calibration of a battery pack: ● A new battery pack can be charged, then used to run the computer before the battery pack is calibrated. However, the amount of charge in the new battery pack cannot be reported accurately until the new battery pack has been calibrated. ● Check the calibration of a used battery pack periodically and whenever battery charge displays seem inaccurate. While a battery pack is being calibrated, it is fully charged, then fully discharged. A battery calibration icon in the taskbar displays an Up arrow during the charge phase and a Down arrow during the discharge phase. ● ● ● A calibration cannot resume if the calibration is stopped or if the computer is shut down during a calibration. An interrupted calibration must be restarted. ● After calibration, a battery pack must be charged before it can be used to run the computer. The calibration utility calibrates one battery pack at a time and can run in the background as you use the computer or overnight. ● Running a Calibration CAUTION: To prevent loss of work, ensure that the computer remains connected to AC power throughout a calibration. To run a calibration of your battery pack, complete the following steps: ● If you are checking the calibration of a battery pack, insert the correct battery pack into the Primary Battery Bay or MultiBay. ● Then connect the computer to external power with the AC adapter or dock the computer in a docking base that is connected to external power. ● Access the Battery Calibration tab by selecting Start-> Settings-> Control Panel-> Power Management-> Battery Calibration tab. ● View the calibration reports in the Status column. The battery numbers in the Battery column correspond to the following locations: Battery Number 1 2 Battery Pack Location Primary Bay MultiBay ● In the Status column, select any location number with the “Needs calibration” indication beside it. ● Select the "Start Calibration" button. Stopping a Calibration Select the Stop Calibration button on the Battery Calibration tab. The Stop Calibration button is visible only during a calibration. Go to the top. Return to Product Description. Return to Removal & Replacement. Return to the Index page. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Serial Number Location This section explains the removal and replacement procedures for the computer. >Preliminaries >Serial Number Location >Battery Pack >Hard Drive >MultiBay Drive >Modem, NIC, or Combo cards >RTC battery >Keyboard >Memory Expansion >Switch Cover >Display Panel Assembly >CPU cover >Voltage Converter Board >System Board >RJ Jacks & Infrared Board Report the computer serial number to Compaq when requesting information or ordering spare parts. Click here for information on the computer's Battery pack and other Power Management information. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Preliminaries The following links are preliminary instructions which should be read before continuing with the Removal & Replacement section of this Guide. Please read the following pages before servicing your computer: Electrostatic Discharge Service Considerations Cables & Connectors Preparing Computer for Disassembly MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Electrostatic Discharge A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not be affected at all and will work perfectly throughout a normal cycle. Although, it may function normally for a while, then degrade in the internal layers, reducing its life expectancy. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions. Generating Static The table shows how different activities generate static electricity and at different electrostatic voltage levels. Typical Electrostatic Voltages Event Relative Humidity 10% 40% 55% Walking across carpet 35,000 V 15,000 7,500 V V Walking across vinyl 12,000 V 5,000 V 3,000 V floor Motions of bench 6,000 V 800 V 400 V worker Removing DIPS from 2,000 V 700 V 400 V plastic tubes Removing DIPS from 11,500 V 4,000 V 2,000 V vinyl trays Removing DIPS from 14,500 V 5,000 V 3,500 V Styrofoam Removing bubble pack 26,000 V 20,000 7,000 V from PCBs V Packing PCBs in 21,000 V 11,000 5,000 V foam-lined box V NOTE: 700 volts can degrade a product. Continue Preliminary pages: Service Considerations Cables & Connectors Preparing Computer for Disassembly MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Service Considerations Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the computer: Tool Requirements To service the computer, you need the following: ● Magnetic Torx T-8 screwdriver (for all screws unless otherwise specified) ● 9/32-inch socket for bushing guides Screws The screws used in the computer are not interchangeable. If an incorrect screw is used during the reassembly process, it can damage the unit. Compaq strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations. Plastic Parts Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in these maintenance instructions. IMPORTANT: As each subassembly is removed from the computer, it should be placed away from the work area to prevent damage. Continue Preliminary pages: Cables & Connectors Preparing Computer for Disassembly MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Cables & Connectors Most cables used throughout the unit are ribbon cables. Cables must be handled with extreme care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing the cables and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Cables Use the following precautions when handling cables to avoid damage to the cable or computer: ● Always handle cables by their connectors. ● Avoid bending, twisting, or pulling on the cables. ● ● Apply minimum required force when seating or unseating the cables from their connectors. Place the cables in such a manner that they cannot be caught or snagged by parts being removed or replaced. ● Handle flex cables with extreme care; they can tear easily. CAUTION: When servicing these computers, ensure that cables are placed in their proper location during the reassembly process. Improper cable placement can cause severe damage to the unit. Cable Connector Positions 1 2 3 4 5 Keyboard ZIF connector TouchPad/pointstick module connector LED panel connector Right Speaker cable connector Left Speaker cable connector Continue with last Preliminary page: Preparing Computer for Disassembly MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Preparing the Computer for Disassembly Before beginning removal and replacement procedures, complete the following procedures: ● Disconnect AC power and any external devices. ● Remove the battery pack. Remove any PC Cards. ● Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the computer or a removable drive, or loss of information, observe these precautions: ● Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, then shut it down. ● Before removing a diskette drive, CD-ROM drive, SuperDisk LS-120 drive, or a DVD-ROM drive, ensure that a diskette or disc is not in the drive. Ensure that the drive tray is closed. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. ● Handle drives on surfaces that have at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. Do not use excessive force when inserting a drive into a drive bay. Avoid exposing a hard drive to products that have magnetic fields such as monitors or speakers. ● ● ● ● ● Avoid exposing a drive to temperature extremes or to liquids. If a drive must be mailed, ship it in a suitable form of protective packaging. Shipping the drive in standard packaging may not cushion it from destructive shock, vibration, temperature, or humidity. Place a mailing label with the wording "Fragile: Handle With Care" on the mailer. ● After the hard drive has been removed from the computer, avoid turning the hard drive and tray upside down. The drive is not secured to the tray and can fall out. ● Do not place labels on the ventilation area on the hard drive. Heed the labels on the hard drive. ● IMPORTANT: The battery pack should be removed before performing any internal maintenance on the computer. WARNING: Metal objects can damage the battery pack as well as the battery contacts in the battery compartment. To prevent damage, do not allow metal objects to touch the battery contacts. Place only the battery pack for the Compaq Prosignia Series Portable Computers into the battery compartment. Do not force the battery pack into the bay if insertion does not occur easily. CAUTION: Do not crush, puncture, or incinerate the battery pack. Do not open a battery pack, as this damages the pack, makes it unusable, and exposes potentially harmful battery components. There are no field-serviceable parts located inside the battery pack. The Compaq Prosignia Series Portable Computers have several screws of various sizes which are not interchangeable. Care must be taken during reassembly to ensure that NOTE: the correct screws are used in their correct location. During removal please keep respective screws with their associated subassembly. Go to Removal & Replacement Procedures. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Removing the Battery Pack >Preliminaries >Serial Number Location >Battery Pack >Hard Drive >MultiBay Drive >Modem, NIC, or Combo cards >RTC battery >Keyboard >Memory Expansion >Switch Cover >Display Panel Assembly >CPU cover >Voltage Converter Board >System Board >RJ Jacks & Infrared Board There are six steps in this sequence. To remove the battery pack, complete the following steps: 1 Prepare the computer for disassembly. 2 Turn off the computer and close it. 3 Tilt the computer at an angle so the bottom of the computer is accessible. 4 Slide the battery release latch toward the front of the computer. 5 Pull the battery pack out of the battery bay . END OF SEQUENCE To replace the battery pack, reverse the previous procedures. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Removing the Hard Drive >Preliminaries >Serial Number Location >Battery Pack >Hard Drive >MultiBay Drive >Modem, NIC, or Combo cards >RTC battery >Keyboard >Memory Expansion >Switch Cover >Display Panel Assembly >CPU cover >Voltage Converter Board >System Board >RJ Jacks & Infrared Board To remove the hard drive, complete the following steps: 1 Prepare the computer for disassembly. 2 Close the computer so the bottom of the computer is accessible. 3 Remove the screw that secures the hard drive's latch. 4 Lift the hard drive's door up to create a handle. 5 Rotate the door down and pull the drive out of the drive bay . END OF SEQUENCE MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Removing a MultiBay Drive >Preliminaries >Serial Number Location >Battery Pack >Hard Drive >MultiBay Drive >Modem, NIC, or Combo cards >RTC battery >Keyboard >Memory Expansion >Switch Cover >Display Panel Assembly >CPU cover >Voltage Converter Board >System Board >RJ Jacks & Infrared Board To remove the CD, DVD, or diskette drive, complete the following steps: 1 Prepare the computer for disassembly. 2 Remove the media (diskette, CD, DVD) from the drive. Be sure the drive tray is closed. 3 Close the computer so the bottom is accessible. 4 Slide the MultiBay release latch forward. 5 Pull the device out of the MultiBay . If you are not inserting another device into the NOTE: MultiBay, insert the MultiBay weight saver. END OF SEQUENCE MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Modem, NIC, or Combo Card >Preliminaries >Serial Number Location >Battery Pack >Hard Drive >MultiBay Drive >Modem, NIC, or Combo cards >RTC battery >Keyboard >Memory Expansion >Switch Cover >Display Panel Assembly >CPU cover >Voltage Converter Board >System Board >RJ Jacks & Infrared Board There are seven steps in this procedure. To remove the modem, NIC, or combo card, complete the following steps: 1 Prepare the computer for disassembly. 2 Close the computer so the bottom can be accessed and position it so the rear panel is facing forward. 3 Remove the two screws that secure the modem/combo card cover to the base assembly. 4 Swing the right side of the cover up and to the left. Next Step MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement RTC Battery >Preliminaries >Serial Number Location >Battery Pack >Hard Drive >MultiBay Drive >Modem, NIC, or Combo cards >RTC battery >Keyboard >Memory Expansion >Switch Cover >Display Panel Assembly >CPU cover >Voltage Converter Board >System Board >RJ Jacks & Infrared Board To remove the RTC battery, complete the following steps: 1 Prepare the computer for disassembly. 2 Remove the modem or combo card. 3 Disconnect the RTC battery cable from the system board . 4 Remove the battery from the base assembly by sliding it out of its slot and out of the computer. END OF SEQUENCE To replace the RTC battery, reverse the previous procedures. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Keyboard >Preliminaries >Serial Number Location >Battery Pack >Hard Drive >MultiBay Drive >Modem, NIC, or Combo cards To remove the keyboard, complete the following steps: 1 Prepare the computer for disassembly. 2 Open the computer. 3 Slide the four tabs located along the top of the keyboard toward the front of the >RTC battery >Keyboard >Memory Expansion computer 4 . CAUTION: There are cables (two for pointstick models or one for TouchPad models) underneath the keyboard that connect it to the system board. If you lift it too quickly, you may damage the cables. >Switch Cover >Display Panel Assembly >CPU cover >Voltage Converter Board >System Board >RJ Jacks & Infrared Board Swing the top of the keyboard toward the front of the computer . 5 Disconnect the keyboard cable from the connector on the system board . Disconnect the pointing device cable from the system board (pointstick models only). END OF SEQUENCE MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Memory Expansion Module >Preliminaries >Serial Number Location >Battery Pack >Hard Drive >MultiBay Drive >Modem, NIC, or Combo cards >RTC battery >Keyboard >Memory Expansion >Switch Cover >Display Panel Assembly >CPU cover >Voltage Converter Board >System Board >RJ Jacks & Infrared Board To remove the memory module, complete the following steps: 1 Prepare the computer for disassembly. 2 Remove the Keyboard. 3 Pull away the plastic retention clips on each side of the memory expansion board . The memory expansion board should automatically tilt upwards. 4 Lift the edge of the memory expansion board and slide it out of the memory expansion slot at a 45-degree angle . 5 Place the removed memory expansion board in an electrostatic-safe container. END OF SEQUENCE To replace the memory module, reverse the previous procedures. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Switch Cover >Preliminaries >Serial Number Location >Battery Pack >Hard Drive >MultiBay Drive >Modem, NIC, or Combo cards >RTC battery >Keyboard >Memory Expansion >Switch Cover >Display Panel Assembly >CPU cover >Voltage Converter Board >System Board >RJ Jacks & Infrared Board There are seven steps to this procedure. To remove the Switch Cover complete the following steps: 1 Prepare the computer for disassembly. 2 Remove the Keyboard. 3 Position the computer so the rear panel faces forward. 4 Remove the two top screws from the rear panel of the computer that secure the switch cover to the base assembly. 5 Carefully lift up the center piece of the switch cover to help loosen it from the rear of the computer. Next Step MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Display Panel Assembly >Preliminaries >Serial Number Location >Battery Pack >Hard Drive >MultiBay Drive >Modem, NIC, or Combo cards >RTC battery >Keyboard >Memory Expansion >Switch Cover >Display Panel Assembly >CPU cover >Voltage Converter Board >System Board >RJ Jacks & Infrared Board There are nine steps in this procedure. To remove the display panel assembly, complete the following steps: 1 Prepare the computer for disassembly. 2 Remove the Keyboard. 3 Remove the Switch Cover. 4 Disconnect the left Display cable . 5 Disconnect the Microphone cable . 6 Disconnect the right Display cable . To prevent the computer from tipping over during removal of the NOTE: display assembly, a MultiBay device can be inserted into the computer MultiBay. Next Step MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement CPU Cover There are fourteen steps in this procedure. >Preliminaries >Serial Number Location >Battery Pack >Hard Drive >MultiBay Drive >Modem, NIC, or Combo cards >RTC battery >Keyboard >Memory Expansion >Switch Cover >Display Panel Assembly >CPU cover >Voltage Converter Board >System Board >RJ Jacks & Infrared Board To remove the CPU cover complete the following steps: 1 2 3 4 Prepare the computer for disassembly. Remove the Keyboard. Remove the Switch Cover. Remove the Display Panel Assembly. Next Step MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Voltage Converter Board There are six steps in this procedure. >Preliminaries >Serial Number Location >Battery Pack >Hard Drive >MultiBay Drive >Modem, NIC, or Combo cards >RTC battery >Keyboard >Memory Expansion >Switch Cover >Display Panel Assembly >CPU cover >Voltage Converter Board >System Board >RJ Jacks & Infrared Board To remove the battery charger board, complete the following steps: 1 2 3 4 5 Prepare the computer for disassembly. Remove the Keyboard. Remove the Switch Cover. Remove the Display Panel Assembly. Remove the CPU cover. Next Step MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement System Board >Preliminaries >Serial Number Location >Battery Pack >Hard Drive >MultiBay Drive >Modem, NIC, or Combo cards >RTC battery >Keyboard >Memory Expansion >Switch Cover >Display Panel Assembly >CPU cover >Voltage Converter Board >System Board >RJ Jacks & Infrared Board There are sixteen steps in this procedure. To remove the system board, complete the following steps: 1 Prepare the computer for disassembly. 2 Remove the Hard Drive. 3 Remove 4 Remove 5 Remove 6 Remove 7 Remove 8 Remove 9 Remove the the the the the the the MultiBay Drive. Modem/combo card. RTC battery. Keyboard. Switch Cover. Display Panel Assembly. CPU cover. Next Step MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement RJ Jacks & Infrared Board >Preliminaries >Serial Number Location >Battery Pack >Hard Drive >MultiBay Drive >Modem, NIC, or Combo cards >RTC battery >Keyboard >Memory Expansion >Switch Cover >Display Panel Assembly >CPU cover >Voltage Converter Board >System Board >RJ Jacks & Infrared Board To remove the RJ Jacks & Infrared board, complete the following steps: 1 Prepare the computer for disassembly. 2 Remove the System Board. 3 lift up on the orange fpc cable (attached with an adhesive) while lfiting the RJ Jacks & Infrared Board out of the computer's base and remove it from the computer. END OF SEQUENCE To replace the RJ Jacks board, reverse the previous procedures. CAUTION: When replacing the RJ Jacks & Infrared board, ensure that the fpc cable is firmly pressed to the computer's plastics. There is a possibility that one of the PMCIA cage screws can damage the cable. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement System Board 10 Turn the computer top side up with the rear panel facing forward. 11 Remove the Memory Bracket connector from the system board . 12 Remove the screw that is underneath the Memory Bracket . 13 Remove four remaining screws (including two screws on the PCMCIA cage) that secure the system board to its base . The two screws on the PCMCIA cage NOTE: are phillip's head screws Next Step MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement System Board 14 Carefully lift up on the RJ Jacks/Infrared board to disconnect it from the system board . 15 You may have to lift up on the RJ Jacks/Infrared board's cable to help disconnect it from the system board. Leave the RJ Jacks & Infrared board in the NOTE: computer's base until the system board is removed. Next Step MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement System Board 16 Lift the system board out of the base of the computer. END OF SEQUENCE To replace the system board, reverse the previous procedures. During the removal of the some of the system components, it is possible that the MultiBay grounding clips could come loose and fall out of their appropriate place. There are a total of two small metal clips. You might find one or NOTE: both clips loose as you disassemble the computer. They must be placed in the appropriate location to ensure that the MultiBay is grounded. Click here to see the proper location of the MultiBay grounding clips. Or, return to Removal & Replacement Procedures. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement MultiBay Grounding Clips Location During the removal of the some of the system components, it is possible that the MultiBay grounding clips could become loose and fall out of their appropriate place. There are a total of two short metal clips (one is slightly bigger than the other). You might find one or both clips loose as you disassemble the computer. They must be placed in the appropriate location to ensure that the MultiBay will be grounded. Return to Removal & Replacement Procedures. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Voltage Converter Board 6 Lift up on the front and right side of the voltage converter board to disconnect it from the system board, and remove it from the computer. END OF SEQUENCE To replace the Voltage converter board, reverse the previous procedures. Return to Removal & Replacement Procedures. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement CPU Cover 5 Turn the computer bottom side up with the front of the computer facing forward. 6 Remove the six screws from the bottom of the computer Next Step MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement CPU Cover 7 Turn the computer top side up with the front of the computer facing forward. 8 Remove the four screws securing the top cover to the computer base. Next step MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement CPU Cover 9 Remove the one screw located in the middle back of the computer, above the rear connectors. Next step MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement CPU Cover 10 Disconnect the left speaker cable . 11 Disconnect the TouchPad or pointstick module cable (the cable will look the same, regardless of model). 12 Disconnect the right speaker cable . 13 Disconnect the indicator . light panel cable 14 Carefully lift the top cover and remove it from the computer's base. END OF SEQUENCE. To replace the CPU Cover, reverse the previous procedures. Return to Removal & Replacement Procedures. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Display Panel Assembly 7 Position the computer so the rear panel faces forward. 8 Remove the two bottom clutch screws that secure the display assembly to the base assembly. Next Step MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Display Panel Assembly 9 Lift the display assembly straight up END OF SEQUENCE To replace the display panel assembly, reverse the previous procedures. Return to Removal & Replacement Procedures. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Switch Cover 6 Position the computer so the front is facing you, and open the computer as far as it will open. 7 Lift the switch cover towards the front of the computer and straight up. END OF SEQUENCE. To replace the Switch Cover, reverse the previous procedures. Return to Removal & Replacement Procedures. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Removal & Replacement Modem, NIC, or Combo card 5 Lift up on the left side of the card to remove the card's direct-connect to the system board. 6 Rotate the card upwards to access and remove the cable connector . 7 Lift the card out of the system board . END OF SEQUENCE To replace the modem, NIC, or combo card, reverse the previous procedures. Return to Removal & Replacement Procedures. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Illustrated Parts Catalog Main System Components Main System Components Mass Storage Devices Description 1 Display Panel Assembly 13.3" TFT 174674-001 Miscellaneous Parts Documentation & Software Spare Part Number 14.1" CFT 167934-001 2 Switch Cover N/A 3 Pointstick 167938-001 cover 4 TouchPad 167942-001 module 5 Keyboard--USA (see below for more countries) With 167968-001 pointstick Without 167969-001 pointstick 6 Pointstick module 7 Top cover 167936-001 8 Voltage 135220-001 Converter Board 9 RJ Jack/ 135228-001 Infrared Board 10 N/A System Boards with Pentium III Processors 450 MHz/64 MB 167929-001 500 MHz/64 MB 167930-001 600 177907-001 MHz/64 MB with SpeedStep 650 178236-001 MHz/64 MB with SpeedStep 700 192998-001 MHz/64 MB with SpeedStep Items not Pictured: USB Board 135229-001 Top cover 179643-001 with LED BD Memory Modules 32 MB 135242-001 64 MB 135243-001 128 MB 256 MB 135244-001 167136-001 CPU Base enclosure 167937-001 Fan 135222-001 Type-1 v.90 Modem 121896-001 PCI Modem v.90 Combo card 153107-001 Keyboards Continued: Keyboards--Pointstick models Int'l 167968-002 UK 167968-031 Germany 167968-041 France 167968-051 Italy 167968-061 Spain 167968-071 Denmark 167968-081 Sweden 167968-101 Switzerland 167968-111 French Canadian 167968-121 Portugal 167968-131 Latin America 167968-161 Belgium 167968-181 Brazil 167968-201 Japan 167968-291 Taiwan 167968-281 Korea 167968-AD1 Keyboards--TouchPad models Int'l 167969-002 UK 167969-031 Germany France 167969-041 167969-051 Italy 167969-061 Spain 167969-071 Denmark Sweden 167969-081 167969-101 Switzerland 167969-111 French Canadian 167969-121 Portugal 167969-131 Latin America 167969-161 Belgium 167969-181 Brazil 167969-201 Japan 167969-291 Taiwan 167969-281 Korea 167969-AD1 MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Illustrated Parts Catalog Mass Storage Devices Main System Components Mass Storage Devices Miscellaneous Parts Documentation & Software Description 1 Spare Part # Hard Drives 6 GB 167932-001 12 GB 167933-001 18 GB 174872-001 2 24X 169007-001 CD-ROM Drive 3 8X 187445-001 DVD-ROM Drive 4 4X 169006-001 DVD-ROM Drive 5 6 LS120 Drive 169008-001 1.44 MB 167941-001 Diskette Drive Not pictured: Hard drive 167943-001 adapter MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Illustrated Parts Catalog Miscellaneous Parts Main System Components Description Mass Storage Devices Miscellaneous Parts Documentation & Software In the above illustration, The RTC battery's size is not in NOTE: scale with the rest of the items. It was made larger to enhance its visibility. Spare Part # 1 (Primary battery) Li Ion Battery 167935-001 2 RTC Battery included in cable kit (see below) 3 Li Ion Battery Charger N/A 4 AC-DC external adapter 163444-001 5 AC (3 W) power cord US 246959-001 UK 246959-031 Australia Italy 246959-011 246959-061 Denmark 246959-081 Sweden 246959-AG1 Europe, Mideast, Africa 246959-021 Japan Korea 246959-191 246959-AD1 Items not pictured: Adapter 50W 163444-001 slim ext. Miscellaneous 135231-001 Hardware Kit Cable Kit 152605-001 RTC battery 1 each MIC cable 1 each MIC cable 1 each extension MIC rubber fitting 1 each MIC cloth 1 each Speaker cable 1 each RAM board 1 each Miscellaneous Plastics Kit Spare Part #: 167939-001 Description Quantity Infrared lens 1 each Display cover (right and left) 2 each RJ-45 jack cover 1 each RJ-11 jack cover 1 each PCMCIA dummy card covers 2 each cardbus up 1 each cardbus down 1 each LED/button board cover 1 each NIC/modem card cover 1 each Battery latch knob 1 each Battery spring Battery knob plate 1 each 1 each Modem insulator 1 each Rubber modem pad 1 each Power switch 1 each Release hook Multibay spring 1 each 1 each Computer feet 2 each Hinge covers 2 each Display bumpers 1 each Rubber caps 2 each MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Illustrated Parts Catalog Documentation & Software Main System Components Description Mass Storage Devices QRCD, OS disk (disk 1 of 2) Miscellaneous Parts Spare Part number Spare Part number Windows 98 Windows 2000 Professional * U.S. 164003-001 164006-001 Germany 164003-041 164006-041 France 164003-051 164006-051 Italy 164003-061 164006-061 Spain 164003-071 164006-071 Sweden 164003-101 164006-101 Japan 164003-191 164006-191 Netherlands 164003-331 164006-331 Windows 98 Windows 2000 Professional * U.S., French, Spanish 164302-001 164304-001 Sweden, Germany, Italy, Netherlands 164303-101 164305-001 Documentation & Software QRCD, Driver disk (disk 2 of 2) Japan 170003-191 170305-191 * Compaq does not currently ship Windows 2000 Professional preinstalled on this model. Quick Reference Guide Volume 1 Quantity of 1 185861-001 Volume 2 Quantity of 5 106854-001 Volume 2 Quantity of 1 162212-001 Volume 2, subscription Quantity of 5, delivered each quarter 184961-001** Volume 2, subscription Quantity of 1, delivered each quarter 184960-001** US edition 137906-xx*** QuickFind for Windows ** Subscription orders are not available in Europe, the Middle East, and Africa. In other countries, contact your local Compaq office for availability. *** QuickFind is updated monthly. To complete the QuickFind part number, add the suffix from the table below for the desired month. If you do not specify the 3-digit suffix, the default is the current month in which the order is placed. Suffix Month Suffix Month Suffix Month Suffix Month -001 January -004 April -007 July -010 October -002 February -005 May -008 August -011 November -003 March June -009 September -012 December -006 MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Troubleshooting Preliminary Steps >Preliminaries >POST >Clearing Password >Compaq Utilities >Troubleshooting without Diagnostics >Contacting Compaq Before running POST, complete the following preliminary steps: Use AC power when running POST or Computer Setup. A low IMPORTANT: battery condition could initiate Hibernation and interrupt the test. 1. Obtain established passwords. For information on clearing passwords, click here. 2. Ensure that the hard drive is installed in the computer. 3. Ensure that the battery pack is installed in the computer and the power cord is connected to the computer and plugged into an AC power source. 4. Turn on the computer. 5. If a power-on password has been established, type the password and press Enter. 6. Run Computer Setup. If a Setup password has been established, type the password and press Enter. 7. Turn off the computer and all external devices. 8. Disconnect external devices that you do not want to test. If you want to use the printer to log error messages, leave it connected to the computer. 9. Use Compaq Utilities and loopback plugs in the serial and parallel connectors if you plan to test these ports. If a problem only occurs when an external device is connected to the computer, the problem could be with the external device or its cable. NOTE: Isolate the problem by running POST with and without the external device connected. Follow these steps to run Compaq Utilities: ● If you are running Compaq Utilities from the hard drive, turn on or restart the computer. Press F10 when the cursor appears in the upper-right corner of the screen. If you do not press F10 in time, restart the computer and try again. ● If you are running Compaq Utilities from diskette, insert the Compaq Utilities diskette in drive Turn on or restart the computer. ● Press Enter to accept. ● Select Prompted Diagnostics. ● After "Identifying System Hardware" completes, select Interactive Testing and follow the instructions on the screen. When the preliminary steps are completed, you are ready to run POST. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Troubleshooting Power-On Self-Test (POST) >Preliminaries >POST >Clearing Password >Compaq Utilities The Power-On Self-Test (POST) is a series of tests that run every time the computer is turned on. POST verifies that the system is configured and functioning properly. To run POST, complete the following steps: 1. Complete the Preliminary steps. 2. Turn on the computer. >Troubleshooting without If POST does not detect any errors, the computer beeps once or twice to Diagnostics indicate that POST has run successfully. The computer boots from the hard drive or from a bootable diskette if one is installed in the diskette drive. >Contacting Compaq POST Error Messages If the system is not functioning well enough to run POST, or if the display is not functioning well enough to show POST error messages, refer to the Troubleshooting tables in the Troubleshooting without Diagnostics page. If POST detects an error, one of the following events occurs: 1. A message with the prefix "WARNING" appears, informing you where the error occurred. The system pauses until you press F1 to continue. 2. A message with the prefix "FATAL" appears, informing you where the error occurred. After the message, the system emits a series of beeps, then stops. 3. The system emits a series of beeps, then stops. Warning messages indicate that a potential problem, such as a system configuration error, exists. When F1 is pressed, the system should resume. You should be able to correct problems that produce WARNING messages. If you receive one of the error messages listed below, follow the recommended action. Warning Messages CMOS checksum invalid, run SCU CMOS Message Description RAM information has been corrupted. CMOS failure, run CMOS RAM has SCU lost power. Recommended Action Run Computer Setup to reinitialize CMOS-RAM. Run Computer Setup to reinitialize CMOS-RAM. Diskette controller error The diskette drive controller failed to respond to the recalibrate command. Diskette track 0 failed The diskette Try another diskette. If the problem drive cannot read persists, you may need to replace track 0 of the the diskette drive. diskette in the drive. Hard disk controller error The hard drive Check the drive parameters. Turn controller failed off the system and check all related to respond to the connections. reset command. Keyboard controller failure The keyboard failed the self-test command. Keyboard failure The keyboard Replace the keyboard. If the failed to respond problem persists, replace the to the RESET ID system board. command. No interrupts from Timer 0 The periodic timer interrupt is not occurring. ROM at xxxx (LENGTH yyyy) with nonzero checksum (zz) An illegal adapter Check the external adapter (such as ROM was located a video card) to determine if it is at the specified causing the conflict. address. Time/Date The time and corrupt - run SCU date stored in the real time clock have been corrupted, possibly by a power loss. Hard disk xx A failure or an failure (or error) error occurred when trying to access the hard drive. If there is no diskette drive in the system, run Computer Setup to properly configure the CMOS-RAM to show no diskette drive present. If the problem persists, or if a diskette drive is present, complete these steps until the problems is solved: 1. Check diskette drive connections. 2. Replace diskette drive. 3. Replace system board. Replace the system board. Replace the system board. 1. Run Computer Setup. 2. If problem persists, replace auxiliary battery. 3. If problems persists, replace system board 1. Run ScanDisk. 2. Check disk in DOS and Windows 95. Fatal Error Messages Fatal errors emit a beep and may display a FATAL message. Fatal errors indicate severe problems, such as a hardware failure. Fatal errors do not allow the system to resume. Some of the Fatal error beep codes are listed at the end of this section. Message Description Beep code CMOS RAM test failed A walking bit test of CMOS RAM location 0E (Hex) - 3F (Hex) failed. 3 DMA controller faulty A sequential read/write of the transfer count and transfer address registers within the primary and secondary DMA controllers failed. 4 Faulty DMA page registers A walking bit read/write of the 16 DMA controller page registers starting at location 80 Hex failed. 0 Faulty refresh circuits A continuous read/write test of port 61h found that bit 4 (Refresh Detect) failed to toggle within an allotted amount of time. 1 Interrupt controller failed A sequential read/write of various Interrupt Controller registers failed. 5 ROM checksum incorrect . A checksum of the ROM BIOS does not match the byte value at F000:FFFF. 2 RAM error at RAM error occurred during memory test. location xxxx None Fatal Error Beep Codes NOTE: S = Short, L = Long, P = Pause Beep Code Beep Sequence Description Recommended Action 0 S-S-S-P-S-S-L-P The DMA page registers Replace system board. are faulty. 1 S-S-S-P-S-L-S-P The refresh circuitry is faulty. 2 S-S-S-P-S-L-L-P The ROM checksum is incorrect. 3 S-S-S-P-L-S-S-P The CMOS RAM test failed. 4 S-S-S-P-L-S-L-P The DMA controller is faulty. 5 S-S-S-P-L-L-S-P The interrupt controller failed. 6 S-S-S-P-L-L-L-P The keyboard controller failed. 7 S-S-L-P-S-S-S-P Graphics adapter is faulty. 8 S-S-L-P-S-S-L-P Internal RAM is faulty. Replace memory board or system board if memory on system board is faulty. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Troubleshooting Clearing the Power-On Password >Preliminaries >POST >Clearing Password >Compaq Utilities >Troubleshooting without Diagnostics >Contacting Compaq Clearing the power-on password requires removing all Setup attributes that are programmed in the CMOS. If the password is not known, clear it by performing the following steps: 1 Prepare the computer for disassembly. 2 Remove the modem/combo card cover and the modem or combo card. 3 Disconnect the RTC battery cable from the system board for 30 seconds and then replace it. 4 To remove it entirely, slide it out of its slot . Reassemble the computer by reversing these procedures. Turn on the computer to verify that the power-on password has been cleared. If it has not been cleared, repeat Steps 1 through 5. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Troubleshooting Compaq Utilities & F10 Setup >Preliminaries >POST >Clearing Password Compaq Utilities contain several functions that ● Determine if various computer devices are recognized by the system and are operating properly. ● Provide information about the system once it is configured. >Compaq Utilities Compaq Utilities include the following programs: ● Computer Setup >Troubleshooting without ● Compaq Diagnostics Diagnostics To access Compaq Utilities: >Contacting 1. Turn on or restart the computer by clicking Start -> Shut Down -> Compaq Restart the computer. 2. Press F10 when the blinking cursor appears in the upper-right corner of the display. 3. Select a menu option. Selecting Computer Setup or Compaq Diagnostics for Windows The computer features two system management utilities: ● Computer Setup is a system information and configuration utility that can be used even when your operating system is not working or will not load. It includes custom settings that are not available in Windows. To configure a device in Windows NT 4.0, you must use Computer Setup. ● Compaq Diagnostics for Windows is a system information and diagnostic utility that is used within the Windows operating system. Use Compaq Diagnostics for Windows to test system components and to display system information whenever possible. To configure a device in Windows 95 or 98 use the operating system itself. Windows 95 and 98 can be used to add and remove programs, and provide Wizards to ensure proper device drivers are installed. Diagnostics for Windows is NOT a configuration tool and might only test devices that are properly configured by the operating system. NOTE: It is not necessary to configure a device connected to a USB connector on the computer or an optional docking base. Using Computer Setup All information and setting in Computer Setup are accessed from the File, Security, or Advanced menus. The items on each of these menus are described in this section. To use Computer Setup: 1. Turn on or restart the computer. 2. When the blinking cursor appears in the upper-right corner of the screen, press F10. 3. To change the language, press F2. 4. To view navigation information, press F1. 5. To return to the Computer Setup menu from anywhere in Computer Setup, press ESC. 6. Select the File, Security, or Advanced menu. 7. To close Computer Setup and restart the computer: Select File->Save->Changes and Exit, then press Enter. Select File->Ignore Changes and Exit, then press Enter. 8. When you are prompted to confirm your action, press F10. Selecting from the File Menu Use the following table as a reference in making selections from the File Menu. File Menu Selections System information Resulting Action Allows viewing of identification information about your computer, a docking base, and battery packs. Save to floppy Save system configuration to a formatted diskette. Restore from floppy Restore system configuration from a diskette Replace configuration settings in Computer Setup Restore defaults with factory default settings (identification information is retained). Ignore changes and Cancel changes entered during the Computer Setup exit session, then exit and restart the computer Save changes and Save changes entered during the current Computer exit Setup session, then exit and restart the computer Selecting from the Security Menu Use the following table as a reference in making selections from the Security Menu. Security Menu Setup password Power-on password DriveLock passwords Selections Resulting Action Enter, change, or delete a setup password Enter, change, or delete a power-on password. Enable/disable DriveLock; change a Drive/Lock User or Master password. Password options Enable/disable QuickLock QuickLock on Suspend QuckBlank Lock keyboard and mouse at power-on To enable Quicklock on Suspend or QuckBlank, Quicklock must be enabled first. Device security Enable/disable Ports or diskette drives Diskette write CD or diskette startup Settings for DVD can be entered in the CD field. System IDs Enter identification numbers for the computer, a docking base, and battery packs. Selecting from the Advanced Menu Use the following table as a reference in making selections from the Advanced Menu. Advanced Menu Language (or press F2) Boot options Selections Resulting Action Device options Enable/disable the embedded numeric keypad at startup. Enable multiple standard pointing devices at startup, or disable this feature so the computer supports only a single pointing device at startup. Enable/disable USB legacy support for one USB mouse and one USB keyboard. Set an optional external monitor or overhead projector connector to a video card in a docking base as the primary device. Change the parallel port mode from EPP (default) to standard, bidirectional, EPP, or ECP. Change the Computer Setup language Enable/disable QuickBoot, which starts the computer more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, you may want to disable QuickBoot.) MultiBoot, which enables you to set a startup sequence that can include any drives and PCI network adapters in the system. Using Compaq Diagnostics for Windows When you access Compaq Diagnostics for Windows, a scan of all system components appears on the screen before the Compaq Diagnostic window opens. You can display more or less information from anywhere within Compaq Diagnostics for Windows by selecting Level on the menu bar. Compaq Diagnostics for Windows are designed to test Compaq components. Testing other components may be inconclusive. Displaying System Information To display system information: 1. Select Start -> Settings -> Control Panel -> Compaq Diagnostics 2. 3. 4. 5. Select Categories, then select a category from the drop-down list. To save the information, select File -> Save As. To print the information, select File -> Print. To close Compaq Diagnostics for Windows, select File -> Exit. Running a Diagnostic Test To run a diagnostic test: 1. Select Start ->Settings -> Control Panel -> Compaq Diagnostics. 2. Select the Test Tab. 3. In the scroll box, select the category or device you wan to test. 4. Select a test type. Quick Test runs a quick, general test on each device in a selected category. Complete Test performs maximum testing on each device in a selected category. Custom Test performs maximum on a selected device. To run all tests listed beneath your selection, select the Check All button. To run only the tests you select, select the Uncheck All button, then select the check box beside each test you want to run. 5. Select a test mode. Interactive Mode provides maximum control over the testing process. You determine whether the test was passed or failed and may be prompted to insert or remove devices. Unattended Mode does not display prompts. If errors occur, they are displayed when testing is complete. 6. Select the Begin Testing button. 7. Access the test information. The view test information, select a report: Status tab provides a summary of tests run, passed and failed during the current testing session. Log tab provides a listing of tests run on your computer, the number of times each test has run, the number of errors found on each test, and the total run time of each test. Error tab provides a listing of all errors found on your computer with their error codes. 8. To save Test information - Select the Save button on the Log tab. Error reports - Select the Save button on the Error tab. 9. To close Compaq Diagnostics for Windows, select File -> Select. Click here to see Factory Default settings. Return to the top. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Troubleshooting Without Diagnostics >Preliminaries >POST >Clearing Password >Compaq Utilities This section provides information about how to identify and correct some common hardware, memory, and software problems. It also explains several types of messages that may be displayed on the screen. Since symptoms can appear to be similar, carefully match the symptoms of the computer malfunction against the problem description in the Troubleshooting tables to avoid a misdiagnosis. Before Replacing Parts >Troubleshooting without When troubleshooting a problem, check the following items for possible Diagnostics solutions before replacing parts: >Contacting ● Verify that cables are connected properly to the suspected defective Compaq parts. ● ● Verify that all required device drivers are installed. Verify that all printer drivers have been installed for each application. Obtaining Update Information with Info Messenger Compaq Info Messenger allows you to set a customized search of the Compaq Web site. By registering for this utility, you can stay up to date with software and hardware information specific to your system. Select the Categories menu, then select a category from the drop-down list. To access Compaq Info Messenger, go to www.compaq.com and select Info Messenger. To register, follow the instructions on the Info Messenger page. When your registration is complete, you can ● Implement your customized search whenever you prefer from the Info Messenger page. ● Set Info Messenger to send you the information by email as it becomes available. ● Info Messenger will also inform you if there are updates to the system ROM for your computer. Checklist for Solving Problems If you encounter a minor problem with the computer or software applications, go through the following checklist for possible solutions: ● Is the computer connected to an external power source, or does it have a fully charged battery pack installed? ● Are all cables connected properly and securely? Did the diskette drive contain a nonbootable diskette when you turned on the computer? ● ● Have you installed all the needed device drivers? For example, if you are using a mouse, you may need to install a mouse device driver. ● Are printer drivers installed for each application? Eliminating the typical problems described in this Troubleshooting section may save you time and money. If the problem appears related to a software application, check the documentation provided with the software. You may discover something you can resolve easily by yourself. If the condition persists, contact your Compaq authorized dealer or service provider. Click on a link below for Troubleshooting information regarding: >Audio >Battery >CD/DVD drive >Keyboard >Modem >PC Card >Diskette/LS 120 >Hard Drive >Infrared >Power >Screen >USB MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Troubleshooting Contacting Compaq Support >Preliminaries >POST >Clearing Password >Compaq Utilities >Troubleshooting without Diagnostics >Contacting Compaq Obtain the following information before contacting Compaq Support: ● Product name ● Product serial number ● ● ● ● ● ● ● ● Purchase date Conditions under which the problem occurred Any error messages that have occurred Hardware configuration Type of printer connected Hardware/software being used Printed result of Computer Checkup (TEST) Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible Shipping Preparation To ship the computer, complete the following steps: 1. Back up the critical hard drive files. Ensure that backup tapes/diskette are not exposed to electrical or magnetic fields while stored in transit. 2. Turn off the computer and external devices. 3. Disconnect the external devices from their power sources, then from the computer. Ensure that there is not a diskette in the IMPORTANT: diskette drive and that there are no PC Cards in the PC slots. 4. Close the display and all exterior doors of the computer. 5. Pack the computer with sufficient packing material to protect it. Use the original packing box or similar packaging. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Troubleshooting Without Diagnostics: Solving Minor Problems Click on a link below for Troubleshooting information on: >Audio >Battery >CD/DVD drive >Keyboard >Modem >PC Card >Diskette/LS 120 >Hard Drive >Infrared >Power >Screen >USB Solving Audio Problems Problem Computer does not beep after the Power-On Self-Test (POST). Possible Cause System beeps have been turned down. Internal speaker does Volume may be turned not produce sound off or set too low. when an external audio source is connected to the stereo line-in jack. Line input may not be connected properly. Solution Use the Fn+F5 hotkeys to turn up the system volume. Adjust the overall volume with the Fn+F5 hotkeys. Adjust the overall volume by pressing the Fn+F5 hotkeys. Adjust the sliding mixer controls by double-clicking the speaker icon on the Windows taskbar. Check line input connection. Headphones or speakers Disconnect the headphones or are connected to the speakers to enable the stereo speaker/ internal speakers. headphone jack, which disables the internal speakers. Volume may be muted Uncheck the mute box in the volume properties. External microphone does not work. No sound from headphones You are using the wrong type of microphone or microphone plug for the computer. Check to see if you are using a monophonic electret condenser microphone with a 3.5-mm plug. The microphone may not be connected properly. Ensure that the microphone plug is properly connected to the mono microphone jack. Sound source not selected. Ensure that microphone is selected as the recording source in Control Panel -> Multimedia and that the recording level is adjusted. Audio settings are not set correctly. Check the game program's audio settings. Volume control on the computer is turned down. Adjust the computer volume with the Fn+F5 hotkeys. Volume or mixing controls set incorrectly. Adjust the overall volume with the Fn+F5 hotkeys. Use the mixing features available by double-clicking the speaker icon on the Windows taskbar. Sound source not selected. Verify that the sound source is selected in Control Panel -> Multimedia. The headphones are connected to the wrong jack. Check the connection. Volume too low or too loud Volume or mixing controls set incorrectly. Adjust the overall volume with the Fn+F5 hotkeys. Check the mixing features available by double-clicking the speaker icon on the Windows taskbar. Return to the top. Solving Battery/Battery Gauge Problems Problem Computer is beeping and battery power light is blinking Possible Cause Battery pack charge is low. Solution Charge the battery pack by connecting to an external power source. Replace the battery pack with another fully charged battery. Initiate Hibernation or turn the computer off until AC power or a fully charged battery is available. Computer battery charge light blinks to indicate low battery condition, but computer does not beep. Volume turned down too low. Turn up the volume using the Fn+F5 hotkeys. Battery pack will not charge. Battery pack was exposed to Allow time for the battery temperature extremes. pack to return to room temperature. Battery pack is already charged. No action required. Battery pack has exceeded its useful life cycle. Use a different battery pack. Computer shut down and memory was lost when replacing the battery pack. Hibernation was not initiated Work is lost. before removing the battery pack. Battery charge does not last very long. Battery is exposed to high temperatures. Put the computer in a cooler place and recharge the battery pack. Battery is exposed to extremely cold temperatures. Put the computer in a warmer place and recharge the battery pack. The recommended operating temperature range for the battery is from NOTE: 10°C to 40°C (50°F to 104°F). The recommended storage temperature range for the battery is from 0°C to 30°C (32°F to 86°F). Battery conservation is disabled or set to drain. Reset the battery conservation level. An external device is draining the battery. Turn off or remove any external device or PC Cards when not in use. Battery gauge may be inaccurate and require recalibration. Recalibrate the gauge. Date and time must The Real Time Clock battery be set every time has reached the end of its computer is turned on. useful life. Restore power, then turn on the computer with the power switch. Contact your Compaq authorized service provider to replace the Real Time Clock battery. Battery gauge seems inaccurate. Recalibrate the battery. The battery pack may need calibration. The battery pack has Replace the battery pack. reached the end of its useful life. Battery pack is warm after charging. Warming occurs during charging. No action required. Return to the top. Solving CD and DVD Problems Problem Possible Cause Drive cannot read a disc. Disc is not properly seated in the drive. Disc is loaded in the loading tray upside down. Solution Open the loading tray, insert the disc, then close the tray. Open the loading tray, turn over the disc (label facing up), then close the tray. Disc has a scratch on its Insert a different disc. surface. CD-ROM drive or DVD-ROM drive is not detected by the computer. Drive is not connected properly. If you are running a version of Windows that was preinstalled by Compaq, remove the drive from the MultiBay and reinsert it. If you are running a version of Windows that was not preinstalled by Compaq, turn off the computer. Then remove the drive from the MultiBay and reinsert it. Return to the top. Solving Diskette Drive/SuperDisk LS-120 Drive Problems Problem Possible Cause Drive cannot write Diskette is not formatted. to a diskette. Solution Format the diskette: If you are using Windows 95 or Window 98: 1. From the Windows desktop, select My Computer. 2. Select 3.5-in. Floppy (A). 3. Select File, then Format. 4. Fill in the appropriate information, then select Start. If you are using Windows NT 4.0, format the diskette by entering format a: at the system prompt. Diskette is write-protected. Use another diskette that is not write-protected or disable the write-protect feature. Writing to the wrong drive. Check the drive letter in your path statement. Not enough space is left on the diskette. Save the information to another diskette. Drive is disabled. Enable the proper drive through Device Manager. Disable diskette write ability is Run Computer Setup. Select turned on. the Storage icon. Make sure Disable diskette write ability is not checked. System cannot start up from diskette or SuperDisk LS-120 drive. A bootable diskette is not in the drive. Verify that a diskette with the necessary system files is in the drive. Diskette bootability is disabled Enable diskette bootability in in Computer Setup. Computer Setup, Security menu. Return to the top. Hard Drive Problems Problem Possible Cause Accessing information Hard drive entered low power on the hard drive is state due to timeout and is much slower than now exiting from it. usual. Solution Wait for the system to restore the previously saved data to its state prior to initiating a low power state. Hard drive is fragmented/not Run ScanDisk and Disk optimized or has errors. Defragmenter. Hard drive does not work. Hard drive is not seated properly. Turn off and unplug the computer, remove the hard drive, and reinsert the hard drive. Errors occur after starting Additional hard drive has from an additional hard drive. not been specially prepared with necessary software. Boot from the original hard drive or a specially prepared hard drive. System does not recognize a hard drive. The drive is not seated properly. Remove, then reinsert the drive. The drive is damaged. Try using the hard drive in another bay to verify that the problem is with the drive. Run ScanDisk on the drive. The drive was inserted while Shut down the computer system was on or in Suspend before inserting removing a or Hibernation. hard drive. DriveLock settings cannot be accessed in Computer Setup. The DriveLock settings are accessible only when you enter Computer Setup by turning on (not restarting) the computer. Completely turn off the computer. Turn the computer back on, then run Computer Setup by pressing F10 when the blinking cursor light appears upper-right on the screen. Return to the top. Solving Infrared Problems Problem Cannot communicate with another computer. Possible Cause Solution The appropriate software is not running on both computers. Install the appropriate software on the second device, start the second device, and start the program on both computers. The other computer does not have an IrDA-compliant infrared port. Your Compaq computer uses the IrDA communications protocol. Communication between infrared devices must use the same communications protocol. Check the manufacturer's instructions for connecting with infrared devices or try connecting with a device you know to be IrDA-compliant. The pathway between the infrared ports is obstructed, one port is more than 30 degrees (plus or minus 15 degrees off the center line) from the other, or the ports are more than one meter apart. Remove the obstruction, align the infrared ports to within 30 degrees, and position computers within 1.5 feet (about 0.5 meter) of each other. There is an interrupt request (IRQ) conflict. Check for IRQ conflicts in the Device Manager. If two devices have the same IRQ address, reassign one of the devices. There is a baud rate conflict. Select the same baud rate for both computers. There is a conflict with the # bits. Select the same # bits setting for both computers. There is a stop byte conflict. Select the same stop byte for both computers. There is a parity conflict. Select the same parity setting for both computers Cannot transmit Direct sunlight, data. fluorescent light, or flashing incandescent light is close to the infrared connections. Infrared port doesn't work. Remove the interfering light source(s). There is interference from other wireless devices. Keep remote control units such as wireless headphones and other audio devices away from the infrared connections. There is a physical obstruction in the way. Do not place objects that will interfere with a line-of-sight data transmission between the two units. One of the units was moved during data transmission. Do not move either unit during data transmission. The orientation of the units is wrong. Adjust the devices so that they point directly at each other. The distance between the units is too great. Verify that devices are not more than 1.5 feet (0.5 meter) apart. Direct sunlight, fluorescent light, or flashing incandescent light is close to the infrared connections. Remove the interfering light source(s). There is interference from other wireless devices. Keep remote control units such as wireless headphones and other audio devices away from the infrared connections. IR has been disabled. Run IR configuration utility in Control Panel. Return to the top. Troubleshooting without Diagnostics Continued. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Troubleshooting Without Diagnostics: Solving Minor Problems Click on a link below for Troubleshooting information on: >Audio >Battery >CD/DVD drive >Keyboard >Modem >PC Card >Diskette/LS 120 >Hard Drive >Infrared >Power >Screen >USB Solving Keyboard Problems Problem Screen is blank and keyboard is working. Possible Cause Solution A screen timeout has Press any key to refresh the been initiated. screen. QuickLock/QuickBlank To enable the keyboard and return your information to has been initiated the screen, enter your power-on password. LCD has been disabled. Press Fn+F4 to cycle from external monitor to internal LCD. Embedded numeric Press Fn+Num Lk to enable keypad on computer the Num Lock function and keyboard is disabled. embedded numeric keypad. Num Lock function is not turned on Return to the top. Solving Modem Problems Problem Modem loses connection. Possible Cause The cable connection from the phone line to the modem is loose. Solution Check to make sure the telephone cable is properly connected. Call Waiting has not been disabled. Disable Call Waiting: 1. Select Start -> Setting -> Control Panel -> select Modems. 2. From the General tab of the Modems Properties page, select Dialing Properties. From the My Locations tab of the Dialing Properties page, check the box labeled This location has call waiting. Select *70, 70#, or 1170 from the drop-down list to disable call waiting. There is noise or excessive traffic on the phone line. Try connecting at a later time. Modem not responding Modem is not set up correctly in system BIOS. Check the computer BIOS setup. If it requires specific settings for modems, be sure that they have been enabled. Modem does not dial correctly. Telephone number is not entered correctly in the modem's dialing software. Make sure the telephone number you dialed is correct if you are using the dialing directory or the terminal mode. ● Dial 1 if using dialing long distance. Characters are garbled/transfer rates are slow. There is noise in the telephone line. ● The other line could be busy or not answering. ● Make sure call waiting is disabled. ● The modem may not recognize an international dial tone. Try the ATX3DT command and the telephone number Check your telephone and modem cable connections. If they are a little loose, they can cause noise on the line. Check with your local telephone company for a phone line filter. Phone line noise causing Hang-up Delay S a disconnection. Register (S10) set too low. Change S10 default to 150. To set S10=150: 1. Select Start -> Programs -> Accessories -> HyperTerminal, then go to Command Mode. 2. Type ATS10=150 and press Enter. This command causes the modem to take longer to disconnect even if there is noise on the line. No dial tone Phone service is not connected to the telephone wall jack. Verify that service from the local phone company by following these steps: 1. Unplug the telephone cable from the telephone wall jack. 2. Connect a telephone to the jack, pick up the handset, and listen for a dial tone. If there is a dial tone, reconnect the modem to the telephone wall jack with the telephone cable and make sure all connections are secure. 3. If there is still no dial tone, contact your local phone company or building manager. The modem is not responding to commands from the computer keyboard. Verify the modem and computer are connected: 1. Select Start -> Programs -> Accessories -> HyperTerminal, then go to Terminal Mode. 2. Type AT and press the Enter key. If the modem displays OK, the modem and computer are working together. If the modem displays ERROR, or does not respond, restart the computer and repeat step 1. 3. Type ATDT and listen for dial tone. 4. Type ATH0 to hang up. Modem does not connect Line conditions in your at highest speed. area or in the area you are calling may not support the highest connect speeds. Have your telephone line checked by your local telephone service provider.Try dialing an alternate telephone number for the service you are using. Another device on your telephone line may be causing interference. Hang up an extension telephone and disconnect any other devices that may be using the same telephone line, then redial. The service or site called does not support 56K or supports an incompatible 56K implementation. An internal modem supports K56flex. There is noise on the telephone line. The 56K protocol of an internal modem will fall back to lower speeds if the telephone line is too noisy for a high-speed connection. To find an Internet service provider (ISP) that supports K56flex, go the Compaq Web site at www.compaq.com. Try using another telephone line. Change the Hang-up Delay S Register: 1. Select Start-> Programs ->Accessories-> HyperTerminal. 2. Go to Command Mode, type ATS10=150, then press Enter. NOTE: This command causes the modem to take longer to disconnect even if there is no noise on the line. The telephone line does not support 56K implementation. The 56K protocol Try connecting from an requires that the alternate site. telephone line contain no more than one analog-to-digital conversion. Return to the top. Solving PC Card Problems Problem Possible Cause Computer does not PC Card is not beep when a PC Card is inserted properly. Solution Try reinserting the card. inserted. Ensure that the PC Card is inserted in the correct orientation. Insert the card gently to prevent damage to the pins. Speakers are turned Adjust the volume control on the off or volume is computer. turned down. PC Card or card Contact your Compaq authorized driver is not PCMCIA dealer, reseller, or service compliant. provider for a list of PC Cards tested successfully in Compaq PC Card platforms. Computer beeps only The computer beeps once when a PC Card is once to indicate that inserted. a PC Card is recognized but not properly configured. Before a new PC Card can be used, it may be necessary to perform an initial setup procedure. Follow the PC Card manufacturer's instructions for formatting a hard drive card or installing PC Card-specific drivers for a network card. Network PC Card does not work. Necessary drivers are not installed (turned on). Refer to the instructions that came with the PC Card or contact the vendor for information on installing the correct drivers. PC Card is not fully inserted or is upside down. Ensure the PC Card is inserted correctly. Network PC Card or Contact your Compaq authorized driver is not PCMCIA dealer, reseller, or service compliant. provider for a list of PC Cards tested successfully in Compaq PC Card platforms. Storage PC Card does not work. SRAM and flash memory PC Cards require the memory card driver to be loaded. You are trying to access the storage PC Card using the wrong drive letter. Memory cards can only be accessed using DOS real mode drivers. ● If you are running Windows 95, change the drive letter assignment in Device Manager. ● If you are running Windows NT 4.0, change the drive letter assignment through the Control Panel. The PC Card is not formatted. ● For memory cards, run MCFORMAT in MS-DOS Mode to format the PC Card. ● For ATA cards, run ATAINIT, then run MCFORMAT in MS-DOS Mode to format the PC Card. The card is not supported. Contact your Compaq authorized dealer, reseller, or service provider for a list of PC Cards tested successfully in Compaq PC Card platforms. Storage cards, such as SRAM, do not work in the expansion base. Use the storage card in the computer. Return to the top. Solving Power Problems Problem Possible Cause Computer will not turn on. Battery is discharged and computer is not connected to a power source. Solution Charge the battery pack. Replace the battery pack. Connect the computer to an external power source. Battery is discharged and cables to the external power source are unplugged. Ensure that cables connecting the computer and the external power source are plugged in properly. Computer turned off while Computer initiated because Charge the battery it was left unattended. of a critical low battery pack. condition. Replace the battery pack. Connect the computer to an external power source. The computer initiated Hibernation after a user-defined timeout expired. Return to the top. Turn on the computer. Solving Screen Problems Problem Characters on computer display are dim. Possible Cause Solution Computer is in direct light. Move the computer or adjust the screen. The brightness control is not set properly. Adjust the brightness control by pressing the Fn+F10 hotkeys. You may have a screen saver or screen blanking utility installed. Press any key to refresh the screen. Screen timeout was initiated. Press any key to light the screen. System initiated Suspend Press the suspend button to after a user-defined exit Suspend. timeout expired. Computer initiated a low battery Suspend or Hibernation. Replace the battery pack and exit Suspend or Hibernation. Connect the computer to an external power source and exit Suspend or Hibernation. Power Management, which controls Suspend and Hibernation, is disabled and the battery pack has discharged. Replace the battery pack and turn on the computer. Display was switched to the external monitor. Press Fn+F4 to display information on the computer screen; press Fn+F4 again to display information simultaneously on both screens. Display switch is stuck. Fn+F4 hotkey CRT or other display device is not connected combination does not switch between internal properly. and external displays. Tap the switch. Check your connections to ensure that an external device is connected properly. Computer screen is blank and external monitor displays information. Connect the computer to an external power source and turn on the computer. Return to the top. Solving USB Problems Problem Possible Cause Solution External device connected to a USB connector does not work. The operating system limits external devices connected by USB to two tiers which can include no more than two hubs on the first tier and no more than one keyboard and one pointing device on the first or second tier. Reduce the number of connected external USB devices to no more than two hubs on the first tier, and no more than one keyboard and one pointing device on the first or second tier. External device connected to USB connector does not work during startup (before Windows 95 loads). During startup, only two tiers are supported by the USB port. These tiers can include no more than two hubs on the first tier and no more than one keyboard and one pointing device on the first or second tier. Use the external device only after Windows 95 or Windows 98 has loaded. External devices in An unpowered hub is lower tiers do not work. connected to another unpowered hub. Reduce the number of connected external USB devices to no more than two hubs on the first tier, and no more than one keyboard and one pointing device on the first or second tier. Use only powered hubs. Make sure that all unpowered hubs are immediately preceded by powered hubs in the USB chain. Return to the top. MAINTENANCE & SERVICE GUIDE PROSIGNIA NOTEBOOK 170 INDEX PAGE LEGAL NOTICE HOW TO USE THIS GUIDE PRODUCT DESCRIPTION TROUBLESHOOTING REMOVAL & REPLACEMENT ILLUSTRATED PARTS CATALOG SPECIFICATIONS Troubleshooting Factory Default Settings for F10 Setup The following tables contain the factory default settings for F10 setup configuration. Initialization Enable POST Memory Test Keyboard Num Lock Hard drive boot sequence Checked (enabled) Unchecked (Off) 1 2 3 Hard drive in the computer MultiBay Hard drive in the computer hard drive bay Hard drive in the expansion base or convenience base half-height/MultiBay 4 Hard drive in the expansion base or convenience base MultiBay Boot display Language Auto Language of country Ports Serial port Infrared port Parallel port Ethernet port 3F8, IRQ4 2F8, IRQ9 378, IRQ7 300, IRQ11 Power Low Battery Warning Beep External Energy Saving Monitor Connected Checked (enabled) Unchecked (not connected) Power Management Enabled While operating on battery power High Conservation Level Level Definition High Suspend Time: 3 minutes Hibernation Timeout: Immediate Drive Timeout: 1 minute Screen Timeout: 1 minute Medium Suspend Time: 5 minutes Hibernation Timeout: 1 hour Drive Timeout: 2 minutes Screen Timeout: 3 minutes Custom Suspend Time: disabled Hibernation Timeout: low battery Drive Timeout: always on Screen Timeout: always on Security Enable QuickLock/QuickBlank Enable Power-on Password Disable Serial/Infrared Ports Disable Parallel Port Disable PC Card Slots Setup Password Power-on Password Unchecked (Disabled) Unchecked (Disabled) Unchecked (Enabled) Unchecked (Enabled) Unchecked (Enabled) Password blank Password blank Diskette Drives Disable Diskette Drives Disable Diskette Boot Unchecked (Enabled) Unchecked (Enabled) Go back to Compaq Utilities.