Download CCC Installation

Table Of Contents
Fifteen Agent Systems and below
The Compact Contact Center Manager comprises a suite of tightly integrated modules installed on a
Server PC platform running Windows 2000/2003. The CCC Manager may be installed either with or
without Voice Mail Pro. The following lists the modules included within the CCC Manager which are
designed to run concurrently on the Server PC:•
CCC Server PC
•
Delta Server
•
Call Center View
•
PC Wallboard
•
Wallboard Server
Note: If Wallboard Server is installed, Wallboard Client should not be installed.
•
Reporter
•
Report Server and Client
•
CCV Alarm Reporter
•
Voice Processing Administration (if Voice Mail Pro is present).
The following diagram shows the Compact Contact Center connectivity (for systems of 15 agents and
below) without a Voice Mail Pro.
The following diagram shows the Compact Contact Center Manager connectivity (for systems of 15
agents and below) with a Voice Mail Pro present.
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