Download IP Softphone 2050 User Guide

Troubleshooting the Avaya 2050 IP Softphone
The following sections describe some common errors related to the TAPI
feature:
•
“Attempting to use TAPI feature when Avaya 2050 IP Softphone is
not active” on page 130
•
“TAPI service provider is missing” on page 130
Attempting to use TAPI feature when Avaya 2050 IP Softphone
is not active
Description:
An error message appears when trying to place a call from a TAPI
application indicating that a resource needed is not available.
Potential causes:
•
This is caused when the Avaya 2050 IP Softphone is not active when
trying to make the call.
Action:
Make sure the Avaya 2050 IP Softphone is active before using the
feature. If it is running, close the application and restart it. Try your call
again. If the error is still not resolved, contact your administrator.
TAPI service provider is missing
Description:
An error message appears when placing a call from a TAPI application
indicating that a required line is not installed or is unavailable.
Potential causes:
•
The file needed for TAPI service has been removed from the system
or is corrupt.
Action:
Verify that the Avaya 2050 IP Softphone TAPI Service Provider is in the
list of available telephony service providers by doing the following:
130